Return Policy

What is Lenovos current return policy and in what way has this policy recently changed ?

 

21 days from shipping date to return + 15% restocking fee

 

21 days, 15% restocking fee regardless if opened or not.

only way to get 100% is if lenovo commits and error or you cancel before the item is shipped (if you cancel before it ships, but then it still ships, you will still get 100%).

if your item is broke, technically its still a restocking fee but the saying "the customer always wins" is always true.


basically in my opinion, if you complain enough, you will get 100% for any reason

 

Return products

Lenovo will accept the return or exchange of a product in its original, sealed package for a full refund in cases of Lenovo error. Returns allowed for any other reason will be subject to a restocking fee equal to 15% of the purchase amount. All returns must be initiated within 21 days of the invoice date. Lenovo does not provide refunds or credits for portions of a packaged offering provided at a single price or for preloaded programs installed by Lenovo. For service and warranty issues, contact warranty support at 1 800 426 7378. For inquiries relating to third party (non Lenovo) products, contact the third party directly.

To initiate a return, contact 1-866-428-4465 to obtain an RMA (Return Merchandise Authorization). Any authorized return must include the product and all accessories in the unopened original packaging, along with all documentation (including invoice, RMA and original shipping label), and must be received at the Lenovo National Return Center within 10 days of obtaining the RMA. Incomplete returns will not be accepted for any reason. Returns that do not follow these steps may be refused by Lenovo, and customer assumes risk of loss and damage for packages returned without an RMA. Please allow 8-10 business days after the item is returned for the processing of your credit.