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    t410s plam rest crack

    Discussion in 'Lenovo' started by princealyy, Jun 24, 2011.

  1. princealyy

    princealyy Notebook Evangelist

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    Has anyone ever had to get their palm rest replaced under warranty?? I just noticed a small hairline crack on mine (near the track pad) and wondering if anyone has been able to get this replaced under warranty.

    Thanks in advance.
     
    princealyy, Jun 24, 2011
    #1
  2. kirayamato26

    kirayamato26 Notebook Deity

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    I'm pretty sure it is covered by warranty, you should call Lenovo or chat with one of them online agents to make sure, though.
     
    kirayamato26, Jun 24, 2011
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  3. princealyy

    princealyy Notebook Evangelist

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    Ya that is what I was thinking, I was just wondering if anyone has ever had this taken care of... I will try it tomorrow...
     
    princealyy, Jun 24, 2011
    #3
  4. Thors.Hammer

    Thors.Hammer Notebook Enthusiast

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    I replaced my T410s palmrest under warranty.
     
    Thors.Hammer, Jun 24, 2011
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  5. princealyy

    princealyy Notebook Evangelist

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    Did they send you the part, or did you have to send the laptop back to lenovo??
     
    princealyy, Jun 24, 2011
    #5
  6. Thors.Hammer

    Thors.Hammer Notebook Enthusiast

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    Standard operating procedure is that they send you the replacement part with a pre-paid return label. They like to look at the broken parts for future improvement.
     
    Thors.Hammer, Jun 24, 2011
    #6
  7. serialk11r

    serialk11r Notebook Consultant

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    How do they determine that it was factory defect not accidental damage? I'd totally love to ship my screen assembly to them and say it was a defect lol.
     
    serialk11r, Jun 24, 2011
    #7
  8. princealyy

    princealyy Notebook Evangelist

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    Thanks for the information, I just didn't want to send the laptop back to them... fingers crossed...
     
    princealyy, Jun 25, 2011
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  9. lead_org

    lead_org Purveyor of Truth

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    i don't think they look at the parts for future improvements, but rather they don't want people claiming new parts when the old parts are actually working. Some of the parts are later refurbished for reuse.
     
    lead_org, Jun 25, 2011
    #9
  10. Marcham93

    Marcham93 Notebook Evangelist

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    This is a common issue and T410s defect. It happened to my machine.

    They will replace it under warranty.
     
    Marcham93, Jun 25, 2011
    #10