the last straw with lenovo

I ordered the t61 back in early june... delayed until 8/30.. wow ok i canceled it....


waited until mid july for the t61p, ordered the day it was released. est shipping date was 7/30. I just checked my email only to find my ordered delayed for quote, "1-30 days" Even before clicking on the link to my order status, i knew i wasnt going to get my laptop for a while.


new est. shipping date: 8/31/07... O the irony here.

Lenovo is going to fail, i have heard many stories about this company as of late and now it pains (as a long thinkpad fan) to say, "**** you ibm"

I have had it with this piece of **** company, excuse me for my language. lenovo has gone way too far on the quality of customer service. How does it take a company 2 months to make a laptop?

The thing that made me mad the most was that they didnt even state a reason for the delay, and didnt even give me any contact info.

If any of you t61p buyers who had the same story, i would like to hear it.

 

Well I agree with your overall sentiment (CS, sales in general reasons I've probably bought my last tp), but I've read they're profits are higher than ever this year. I doubt they are going to fail by any means.

If shipping dates are your only concern, I'd hold off doing anything rash. They are almost always shipping much faster than esd's now.

 

i want compensation for this incompetence... lol

 

I ordered on the 7-22 and my ESD is still set for 8-23. Hopefully it comes by the end of August, because I'll be needing it for school at that point. Main reason I went with the T61p is that I could get it dirt cheap with EPP. If my order got delayed I'd really have to consider going with another computer.

 

i ordered the day it came out 7/11/07...

by rash do you mean cancel? or just insult the piss out of customer service agents?

 

Maybe a little of both.

 

well no problems with ordering here, so i guess its on a case by case bases *shrug

 

It seems as if you've waited about a month each time. I had to wait a month before I got mine (I was part of the May shipping delay fiasco) but at least I still got it in the end. Maybe you should wait it out a bit and see if they ship it. You have nothing to lose as they don't charge you until they ship.

 

Lenovo's profits went up because they did some cost-cutting (a.k.a. fire 5 percent of their workforce). Let's see how much cost-cutting they will do until their profit margins level out.

Lenovo sucks with their promptness when it comes to shipping notebooks. I hear the Dell m1330 are having long shipping delays as well. Perhaps these notebook companies are not expecting such a high demand in computer purchases as there has been less people buying computers the last few years.

 

I love thinkpads. They're the only PCs that I can bare. I initially ordered an X61s and it was delayed twice, I finally decided to bail on them and got myself a pro!

Yes, CS has dropped a few notches after Lenovo started managing the company. Delays are being expected. The question is, is it worth the wait? Are you guys happy with your thinkpads? I think they are!

 

People have been waiting months for their ThinkPads long before Lenovo came on board.

 

Bingo. There are other manufacturers having delays too like Dell with the new M1310 and Gateway with their C-140. The T series is very popular and it is back to school season. Also it is not the best of ideas to insult the cs reps. The more you insult them the less likely you will get the help you need. Anyway Iv had good experiences with Lenovo despite some product problems. I was polite but firm and I got a X61 tablet and a free ultrabase out of them from a X60.

 

I remember people waiting for like six months or longer for certain machine types. Now they get all bent out of shape if it's over a month. I don't want to understand why people want to live their lives that way.

 

Waiting over a month is a bummer. Waiting over six months... well that's just insane. If you wait over six months for a laptop, technology will have already started to advanced to the point that some people would consider upgrading after a couple months getting their laptop.

 

IBM used the same manufacturing processes & plants Lenovo does for several years before the sale. IBM couldn't meet demand for months and months after a product announce.

Everyone is held captive to the world's supply availability. Is it Lenovo's fault that LCD manufacturers have a shortage of widescreen panels?
http://www.tgdaily.com/content/view/33171/118/
Is it Lenovo's fault Boe Hydis can't make enough 12.1" SXGA+ tablet panels? Is it Dell's fault their manufacturer can't produce enough 13.3" LED-backlit screens?

 

Supply and demand. Obviously the demand is higher than the supply and its been this way for a long long time. It's hard to understand why something hasn't been done to increase supply of these LCDs. It seems like the LCD manufacturer's profits would sore if they could increase productivity.

 

Back then laptops weren't $1k, more like $3k so it was more of an investment. One generation to the next usually doesn't offer you much of a performance gain.

 

It is kind of funny though. I ordered mine on the 31st of July. My estimated shipping date was 8/31. I received an email that it had shipped on the 4th of august. Dude, you got to have faith in lenovo. Do not be so eager to cancell orders over a estimated shipping date.

 

No not enough for me to upgrade, but that is why I said "some people" there are always those who have to have bleeding edge even if it only means another 5% performance gain. Personally I like to get something close to bleeding edge, wait 3-4 years, and then get bleeding edge again.

 

Are you talking about the T61p? Because if so, congrats, and, if you don't mind answering another question... after you received your shipping confirmation email, did your order status page change either it's ESD or the order status info (aka from "In Process" to "Shipping")?

Hopefully you'll get it soon and can update us all on if it was worth the wait (of which I don't doubt in the least).

 

Yeah it totally sucks but what are you going to buy instead? Dell, HP, Apple, ?

Lenovo grew 13% last quarter while at the same time more than doubling their profit. I don't think they are going bankrupt any time soon. I just wish all vendors would be honest and realistic with their customers instead of behaving like airlines do when there is a delay.

For me if it wasn't for the fact that I am addicted to the trackpoint, I would likely suck it up and get a Mac. I am not all starry eyed over Apple or their UI but when you couple the product delays with the crappy OS from Microsoft it might be time to shift to UNIX.

Now if someone would just sue Apple over the bundling of their hardware and operating system we just might be able to get a Thinkpad running OSX.

UNIX, trackpoint, two button mice, choice of hardware vendors, UNIX that would be sweet.

 

It is in transit. The rescheduled delivery is 8/6

 

My R61 order got cancelled.

 

no way, really?

 

Yes, My R61 order got cancelled.

 

Since it was a price mistake.

 

So, your ordered a T61p like 4 days ago and it already shipped?

 

The only way the get away with such horrible customer service is because they make a great product. If it wasn't for thinkpads i really wonder if lenovo would still be around. They owe IBM a huge thank you.

 

They also owe me an R61 because they cancelled my order.

 

You mean IBM was nice enough to sell a profit making business to Lenovo?

 

Y'all need to read the business section of CNN more.

China has several trillion dollars in excess funds this year alone that they have to find a use for. They are investing and buying companies all over the world. I'll bet IBM got a good buck for it.

Heck, if China offers me enough money for my company I'd sell it too. Go sit on a beach somewhere and drink Coronas.

 

what pisses me off the most is that they delayed the day it was supposed to ship. Now i cant afford to cancel the t61p due to the fact that i need a computer by 8/23/07...

why is it that i get my computer way later than some people who ordered it late july, early august? (i ordered on 7/11/07)

doesnt make any sense to me.

 

Thats fairly retarded. For one Lenovo is the largest computer maker in China so it wouldnt have died because it didnt buy IBM's PC division. Also IBM isnt stupid. They sold the PC division because they have hard time competing against low cost competitors like Dell. IBM sold the PC division to Lenovo while buying a chunk of Lenovo because IBM saw benefit in having Lenovo as a hardware partner as it transforms into a service company and Lenovo saw the benefit of using the Thinkpad name to tap into foreign markets.

Finally as to Lenovo canceling a order whether it was a price mistake or not would have made a pretty big difference.

p.s. Stewie I think you just got very unlucky and pulled the trigger too fast. People complain at Lenovo for being slow however if they cant get the parts they cant build your notebook. Dell and Gateway are having issues filling orders on the C-140x and the M1310 as well though not to Lenovo's extent. Finally getting mad at the rep doesnt help one bit. The more pissed you are the more they will probably work against you. Those reps are humans too and they cant make a notebook on the spot so no matter how mad you are you still cant get what you want. Anyway a notebook is a worthy investment and worth waiting for. If you really must have it by a certain time then get it from somewhere else (Ebay etc) or buy another notebook. I believe Lenovo charges you when they ship so it is not like they are using your money as float. If they do however then it is serious issue.

 

Stewie: None of it makes sense.

I ordered May 22, it was one of the chassis retardation problems, and then it got delayed because of the 160GB HDD issue.

But people on here have been getting the 160GB without a problem. When my machine was reordered to have just 60GB, it got delayed massively because of the 14 wxga+, though people who ordered 10 days after me had no problems at all.

And when I contacted my rep again, they said that they can't even make my machine, despite its having been on the critical list, with the wxga+ because they're not getting any more in stock. So I have to set up another order YET AGAIN.

This time I'm just going with the WXGA, 14, R instead of T (Why not, save a few bucks), and 80GB hdd.. HOPEFULLY this time I actually get it, though I'm sure they'll say something like they're having 3rd antenna shortages so I can't get it until october.

 

im sorry saneless, what doesnt make sense？

 

What lenovo's doing doesn't make sense. I was agreeing with your "doesn't make any sense to me" remark.

 

You guys are complaining about long waits: that's nothing!

I have now counted 7 published accounts of people getting their machines, which were held up with an LCD supply issue, with defective LCDs, which all fail in the same pattern within 1-2 months of receipt!

This is a well known issue with SXGA screens on the X60T\61T (search for shaking horizontal lines bottom third of screen), but it gets worse!!!

The common ploy is to send you an inferior screen once you send it in for repair!!!

In my case, since I paid for on-site repair, I got to see that the part they sent was clearly labeled as an inferior panel (much less resolution), and that somebody at IBM / Lenovo had placed a sticker on top of the original part number label trying to pass off the panel as a higher resolution one. Talk about deceptive business practices.

But wait - it gets better!!!

The panel was also clearly labeled "Commercial Sample 1 RELIABILITY TESTS WERE NOT FINISHED AT TIME OF MANUFACTURING" just in case you were wondering why these panels are failing.

But wait - it gets even better!!

Their solution if my third onsite visit fails? I should send the laptop in!!! After I paid for onsite repair, I go back to the depot repair that everybody gets for FREE!

Class action anybody?

The above is my personal experience. I have contacted the general counsel of Lenovo asking for my money back. If I don't get it, Green Welling LLP here I come!

Given the LCD panel shortages, I think it's pretty transparent to everybody what's going on here, and that the above treatment by Lenovo / IBM of me is something you should ponder on a bit before committing your hard earned cash.

 

Your post doesnt make much sense. Did they try to pass off a XGA screen to you? Because it doesnt really matter what the label say if you got the SXGA screen there is only 1 possible screen type for the X60. Also they probably gave you the commercial sample because they are short on stock. I had one pulled from a demo unit. You can get a full replacement unit by the way. Thats what I did. It took a month for them to get a unit though. If you have any questions PM me since I just went through this pretty recently.