ty Lenovo Warranty Service Repair

Sent my X201t for service..the hinge was lose.

They got the machine on the 10th. Parts parts were Out of Stock. They said the part would be in on the 12th, which has came and went. Now they tell me by the 27nd. Stay away from lenovo crappy service. Buy apple!

Very unprofessional service, how hard is it to just replace a dam hinge.

 

I had spent about an hour explaining what 'ghosting', 'short term burn-in', 'afterimage' means but totally failed her to understand.. Customer representative had no idea about x220 IPS (before mid-Aug) defect and simple fact how display works.

After five days of unproductive callings, I got exactly same x220 with just windows re-installed. Jesus...

I feel homesick for excellent IBM age.

 

yep lenovo's service sucks!

 

Pretty hard when the parts aren't in stock.

 

Isn't the Lenovo support the same people in Atlanta as the IBM guys?

 

All manufacturers are at mercy of part availability. Once we once waited 6 months for 3 Sony plastic pieces to come in, then the final time Sony said, oh yeah we can't supply the part anymore.

 

Try PM Serge1410 - About Serge1410 - Lenovo Community lead_org recommended me to him.

My laptop was sitting at Atlanta for almost 2 months (and was expected to be out of parts for another month), but after talking to him, I got my laptop shipped (with new parts) within next 5 days or so. I don't know how they all of sudden got the parts and shipped out so quickly but it worked...

I thought it would come soon (at most 2 weeks), so I just let it sit. Every time I called Lenovo, they reassured me, so I thought it would come next week, if not the week after. That was my mistake. I think if I contacted him earlier, I could've gotten my laptop back even earlier.

Lenovo didn't do anything for those 2 months literally.

Anyway, PM Serge1410. He should be able to help you!

 

Thank you! I feel like I am in same boat as you were.

 

Perhaps I should relate the fun anecdote of when Apple shattered the screen on my MacBook and then refused to return the laptop until I paid $700 for a screen replacement (since "damage from abuse" wasn't covered)?

Or maybe the time when Dell denied a hard drive replacement because "installation of another operating system voids the hard drive warranty"? And afterwards when they replaced my 40 GB drive with a 20 GB drive, and then claimed that's what the system shipped with?

What about Toshiba trying to convince me that an overheating power supply was due to the room being too warm?

No, instead, I think I'll say this: over all the years that I've used mail-in service from various vendors, the quality can best be described as "highly variable".

Always, always get on-site service if you can, no matter what vendor you choose. In my experience on-site techs seem to know their stuff a lot better, and if you can look over the tech's shoulder it's quite hard for them to get away with doing shoddy work.

 

I've heard plenty of horror stories with on site "techs" though. Like, man-handling laptops, bending/breaking stuff, scratching the lid, etc.

 

It's a lottery with the Mail-In Depot service, some are good while some are, well not so good. I had my T420 mended recently using the depot service here in the UK and I can't really fault them to be honest.

Dharmaraja, I agree with what Strangesweet says. If things doesn't seem to be working out then try the official Lenovo forums to see if they can escalate the process for you. I had done exactly that when Lenovo initially refused to take my T420 with loose hinges for warranty repair after just 5 months and wanted to charge me for it. The Lenovo staff on there took up my case and overturned the initial decision so it can be repaired under warranty. There are good people on there so give them a chance to see if they can make amends for you.

 

I've got nothing but good things to say about Lenovo repair.

Renee

 

If you watch them though, you can at least tell them to put down the laptop and leave if they're doing a poor job.

 

If you want the case resolved by Lenovo forum staff, you got to post it on their forum.

 

An X220 I sent in recently came back just last week after a two week hold because of Out of Stock parts. The repair status page clearly stated that the parts needed to complete the repair were out of stock. After a week, I got an email confirming that the job was still on hold. I checked the status daily. Just before the two week mark, the status changed, repair completed, and I got the laptop the next day. This is the first time I've had a repair delayed by unavailable parts.

I've had nothing but good experiences with Lenovo's Thinkpad repair service, both onsite and depot.

 

Part of the reason for me to buy Thinkpads is that they are easy to replace parts by myself, and parts are almost always available on ebay for cheap.

In term of service, I don't think there is a huge difference between PC makers, I just sent my Toshiba R835 for repair and after 3 weeks they send it back with nothing done to it.

If you really need their service, maybe the next day on-site service is a good idea, but you have to buy it.

 

Thinkpads are very modular, and I love that! And yes, parts are plenty available.

 

I would have tightened loose hinge myself

btw

when you say 'lose' hinge it sounds like it went missing altogether

lol

 

Ive had variable experience with IBM service in my country, but it all ended well, I got my laptop replaced with new one and when the new one turned out to have defective keyboard I was given new keyboard no questions asked.
What I learned is that Lenovo wont let IBM replace any part that customer requests, especially things like plastic parts so you must get green light from Lenovo and only then IBM will do the repairs.

 

The tablets have a different hinge design, I don't think it's quite as simple as tightening a screw. Most likely the hinge actually needed to be replaced.

 

Yep. Btw: got my laptop back today. All is well now..hopefully they didn't break anything else. Will do a system test!