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    updated to win 7 but fingerprint software doesnt work

    Discussion in 'Lenovo' started by maluskeeter, Jan 7, 2010.

  1. maluskeeter

    maluskeeter Notebook Consultant

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    downloaded the fingerprint software for w7 from lenovo's site, restarted and was starting the enrollment process of fingerprinting but when i click the square above each finger it says "Cannot communicate with the sensor. Please confirm the sensor is ready"

    help?
     
    maluskeeter, Jan 7, 2010
    #1
  2. LoneWolf15

    LoneWolf15 The Chairman

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    Which ThinkPad do you have?

    There are two manufacturers of fingerprint readers for current ThinkPads -- UPEK and AuthenTec. Check which vendor yours is made by and make sure you downloaded the correct software. If you're not sure which, install ThinkVantage System Update, and use it to get your drivers.

    My Authentec FP reader works fine under Windows 7, so I'm guessing you may have just installed the wrong software for your reader.
     
    LoneWolf15, Jan 7, 2010
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  3. maluskeeter

    maluskeeter Notebook Consultant

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    i have a t400. how can i figure if i have upek or authentec?
     
    maluskeeter, Jan 7, 2010
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  4. maluskeeter

    maluskeeter Notebook Consultant

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    anyone??

    The message you have entered is too short. Please lengthen your message to at least 10 characters.
     
    maluskeeter, Jan 8, 2010
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  5. miner

    miner Notebook Nobel Laureate

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    AFAIK all T400 should have authentec sensors.

    Go to device manager and uninstall the Biometric devices driver. Then, do a scan for hardware changes. If windows starts to get drivers from Windows Update, stop them and then either do a repair or reinstall the Lenovo fingerprint software. Reboot the system and check if it recognizes the sensor. Thats what i did on my T400 for LFS to recognize the sensor.

    P.S: If you have the authentec truecrypt software uninstall that as well before trying to install LFS.
     
    miner, Jan 8, 2010
    #5