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    why i love lenovo/IBM

    Discussion in 'Lenovo' started by paqtrick22, Feb 19, 2007.

  1. paqtrick22

    paqtrick22 Notebook Evangelist

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    o yeah you read it right. i love this company's support.

    last week my DVD drive got loko... it out performs most bread toasters out there when reading and ejecting the bay. it died on me :(

    i called IBM philippines on how i could solve my problem. after 10mins of support on phone, we got to the conclusion that i need to replace my drive for a new one. lucky i still have months of international warranty (only 1 year form august 2006, sucks!).

    exactly 1 week after i made the call, the courier arrived with my replacement drive. :) no hassle. we just traded our drives and looked if the replacement drive worked and it did. i really like the way they keep their word and schedule, as the support rep told me that it will arrive to me by 9am... and the courier arrived in 9:05am with that 5mins. looking for my house :p

    it really pays to have a premium notebook. now i'm planning to have an extended warranty just in case :)
     
    paqtrick22, Feb 19, 2007
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  2. vespoli

    vespoli 402 NBR Reviewer

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    Always good to hear a positive experience. I had great experience when exchanging a broken battery.
     
    vespoli, Feb 19, 2007
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  3. ZaZ

    ZaZ Super Model Super Moderator

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    I don't call often as I usually figure things for myself, but I have never been put on hold and I have always found support to be competent and helpful.
     
    ZaZ, Feb 20, 2007
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  4. regularwhiteguy

    regularwhiteguy Newbie

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    I've had to use warranty on my T41 once and have nothing to say but great things about 9-5 mail in service. I wish the service end would train the sales end.
     
    regularwhiteguy, Feb 20, 2007
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