The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    x120e battery warranty / IBM service

    Discussion in 'Lenovo' started by v1k1ng1001, May 27, 2012.

  1. v1k1ng1001

    v1k1ng1001 Notebook Deity

    Reputations:
    239
    Messages:
    738
    Likes Received:
    0
    Trophy Points:
    30
    The bad news: I recently had to warranty the battery for my x120e. I bought the unit at the end of February and, as of last week, I was only getting maybe 40 mins from the battery when I should be getting 5+ hours. :(

    The good news: I called IBM support and they were able to determine that my battery was indeed faulty. The replacement battery arrived the next day. :)

    So I'm very pleased with my x120e and even more pleased with the service I received from Lenovo/IBM. :cool: :D ;)
     
    v1k1ng1001, May 27, 2012
    #1
  2. Quanger

    Quanger Notebook Evangelist

    Reputations:
    42
    Messages:
    406
    Likes Received:
    2
    Trophy Points:
    31
    That's good to hear. We're you not obligated to sent your current 120e battery in first?
     
    Quanger, May 28, 2012
    #2
  3. MidnightSun

    MidnightSun Emodicon

    Reputations:
    6,668
    Messages:
    8,224
    Likes Received:
    231
    Trophy Points:
    231
    Glad that got resolved quickly; several forumers have had similar experiences with battery replacement by IBM support in the US :)
    No, I haven't heard of Lenovo requesting that you return the dead battery.
     
    MidnightSun, May 28, 2012
    #3
  4. m1ke_l

    m1ke_l Newbie

    Reputations:
    0
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    5
    Yes, I had the same issue, with the same results.

    Very impressed with Lenovo support, and shipping.

    IF (IF) they send you a return label that says "ENVIRONMENTAL RETURN", you can keep the part, but if you want they will properly dispose of the part for you.

    In my case, that's what I got, but I kept the old battery as a backup...no requirement to return it.
     
    m1ke_l, May 29, 2012
    #4
  5. v1k1ng1001

    v1k1ng1001 Notebook Deity

    Reputations:
    239
    Messages:
    738
    Likes Received:
    0
    Trophy Points:
    30
    No, I was not obligated to ship the battery back. I didn't check to see if they had a disposal service because I was so excited I just switched out the batteries and took off to the coffee shop. I'll check tonight though.
     
    v1k1ng1001, May 29, 2012
    #5