x200 Ultrabase Can't get Gigabit Connection

Hey Guys,

anyone having this issue... basically I have gigabyte connection when i'm connected directly to the laptop however if it's through the ultrabase it goes back to 100Mbps. I updated everything (drivers and bios) but with no fix. I called Lenovo and they said it should output Gigabit speed... and told me to wait for driver/bios update....

So i guess i'm asking anyone run into this? If so any fixes or what have been tried to troubleshoot this?

Thanks in advance...

 

This might be dumb...but is your switch gige.

 

lol i thought i would had some computer knowledge respect in this forum! hehe but at least you post =)

but ya i said that i received gigabit connection when i directly connect to the laptop but not when it goes through the ultrabase...

but to answer your question... my switch is gigabit =P and i'm using cat5e cable

 

Just double checking . Sometimes it is something obvious that we forget because we over analyze. I guess it is drivers...can you google the hardware and find any info/drivers?

 

I have a different problem, but hoping you guys could let me know, when you plug your ethernet into the ultrabase, can you still slide it in and out? Mine can still slide a couple milimetre's which I find extremely annoying because I'll constantly get disconnected as a result.

 

hehe ya.. i done so many stupid mistakes at time it's ridiculous.. those random brain farts!

ya.. i tried googling but i think the x200 is new.. and the whole ultrabase idea is even newer for the x200... so i'll wait.. the dude said there's a new bios coming out.. but i JUST updated one today... confused = =

no mine "clicks" properly... check your cable.. it's usually the cable.. some of mine don't "click" properly unless i push it in with a bit more force lol

 

Ya it is likely your connector on the ethernet cable. Old or cheap cables will get worn out and not connect as well.

 

anyone have the ultrabase and a gigabit connection that can say if it works or doesn't work for them?

 

So I figure there's more x200 out in people's hands and hopefully some people bought the ultrabase... anyone know a fix yet? I had an extremely bad experience yesturday... this is what happened (I e-mailed the Senior VP Lenovo Services and also Customer Complaint Resolution Team).

Hello ####,

Sorry for another e-mail, but further more with Lenovo poor CSR support. I had another issue last week where Lenovo’s CSR was not knowledgeable and not helpful. Basically my issue was when I tried to load into Vista, that login screen would not load completely, the wallpaper for Vista login was there but the part where I could scan my finger print or enter my password to login was missing. It basically continuously flickered and it was looping to try to load up the finger print application and I suspected it was Lenovo’s finger print application issue. This was all deduced by myself while I was talking to the CSR. I asked the CSR if he knew a fix and he asked me to disable it in the bios (I told him I already did that and tried to trouble shoot it). I told him also that I could log into safe mode because it did not require the finger print application. He asked me to uninstall it in safe mode, but surprisingly he did not realize that in safe mode windows installer service is not enabled and I told him that prior already. He basically said that either I reformatted (I said I didn’t want to as I had important documents I did not want to wipe) or that he would provide me a contact to a separate support company but I would have to pay. I ask him why and he said because it was not their issue.... but I said it was because it was LENOVO’s Finger Print application. Basically by this point I gave up talking to the Rep because obviously this was not going anywhere and decided to remove it into safe mode by enabling the Windows Installer Service (I asked the CSR for assistance in this matter since I had to remove LENOVO application). But I had to figure that out myself. This issue was resolved by myself.

Sincerely,

####

From: ####
Sent: October-21-08 11:27 PM
To:####
Subject: Poor Customer Support

Hello ####,

I am greatly disappointed in the service Lenovo has already provided for a laptop I have just received not even for a month times (after a wait of over a month in receiving my x200). The situation I had was due to the fact that the ultrabase I bought with the X200 does not connect at a Gigabit connection speed on the ultrabase network port. However the Gigabit connection works when I directly connect to the X200 network port. However when I was looking for assistance, I was approach with two CSR’s (A#### and C####) who were unprofessional, treated me disrespectfully, did not listen to my concerns, was not knowledgeable in simple computer technology, ganged up on me, accused me of arguing with them when they were the one that did not listen to my problem and was purposely being unhelpful.

The scenario was, the first call I made, I got C#### on the phone. I told him the situation, that my gigabit connection worked on my x200 laptop port but not the ultrabase and also it was a personal laptop. He clarify what I said and his next question was about my hard drive. This had NO relations to my gigabit connection and I asked him how does that relate to my issue and he did not answer. He continue trying to see if he could luck out and asked the proper question but did not succeeded. I asked him nicely if I could speak to a different Rep but he decided to ignore that request and placed me on hold. He comes back and I asked him nicely again but he ignored my request and asked me if I was connecting at home or at work? (This is an unrelated question) By this point he was wasting my time and I asked if I could speak to his team lead or manager he mumble something I didn’t catch and placed me on hold. I was holding for a period of time and was hung up on. At this point I was not provided with a case #.

I called a second time, and this time I got A####’s on the phone. I immediately gave him my computer type and serial number and I told him the situation how I got hung up and that I wanted to talk to a team lead or a manager for assistance. He immediately recognized my situation because he was standing beside C#### during my talk with him and he got all defensive and trying to protect his buddy C#### saying that it was my fault that they couldn’t help me that I was being argumentative. He said that I didn’t answer his question but I told him the question was irrelevant. I told him C####’s first question was asking about my hard drive and he kept arguing with me saying it was not. He lied to me saying he was standing beside C#### the whole conversation, if he did he wouldn’t have missed the hard drive question. Anyways, he per sued on asking about if I was connected at home or at work and I said this is unrelated, and A#### said it was. I’m like how was it.. C#### knew that I can receive gigabit connection through my laptop but not through the ultrabase. Obviously he had nothing to say after that so he blew me off and asked if he could help me in anyway (why is he asking me that when he knew my issue). I asked him if I could have the person’s name that I talked to before (as I didn’t get his name until later) and he said that if I didn’t copy the person’s name down then it’s too bad for me. How is that right when he knew I was talking to C#### and he was physically standing beside him? He also wouldn’t forward me to a team leader or a manager because he said without a case # he could not do so. So I’m like fine, can you please give me the case # that C#### opened for me as he hung up before I got a chance to get it. He said no I cannot, at this point I felt he was purposely being unhelpful with the situation and became extremely defensive. I’m like fine then I’ll open a new case # and gave him the information all over again when initially I already given it to him and when C#### also had it. So once he given me the case #, I asked him if this was new or was this the one generated for me by C####. He said it was the one C#### generated... so honestly why was he being difficult with given me the case number prior... all he had to do was ask for my computer type and serial number. At this point he refused to forward me to a team leader or a manager saying that he did not feel like he needed to when I told him straight up I had no help from two CSRs and would please like to talk to a team leader or a manager and he said no and threatened to hang up on me saying that he could if he wanted to. He kept interrupting me and kept asking me if he could help me. And I keep answering that i wanted to talk to the team leader or the manager, this kept going to the point where he was being way to difficult to talk to. I told him I’ll call back.

When I called back the third time, C#### picked up (this is how I got his name). He started defending A#### and himself and attacking me. I asked him if I could talk to a team leader or manager and he said no. I said why not, he said there’s no one here. And I’m like how is that possible as he tried to forward me to them before? Then he said they’re busy. From just this situation, I getting different stories about escalating my concern from A#### and C####. He said that I hung up and not him on the initial call, if I still have the phone in my hand and I hear the disconnection tone I did not hang up. Either he did not bother to escalate my call and just decided to disconnect my phone call after he held me on the phone for a period of time or really had no intention of doing anything at all.

Please assist me with this issue, I am greatly disappointed and offended. Thank you for your help and time.

Sincerely,

####

 

Lol easiest way for Lenovo to solve your problem is file a BBB report on them or contact them with the BBB contact info. That is their Executive Relations department. They were very good about getting my problems sorted out (I had a X60t and a X61t). Wish I got that kind of service immediately when I first called, but if you contact them they will be of much more help.

 

i guess i'll try to contact the BBB report if they do not reply to my e-mail any time soon...

 

Have you tried a different cable? I don't know how the ultrabase Ethernet connector connects to the computer, but if it merely acts like an extension cord then I'd guess that it's pushing a poor-quality cable to the point where it can't reliably handle Gigabit.

 

nope not poor quality cable and i have tried different cables.

 

update: my issue got escalated after my e-mail and today in like 5 minutes they didn't resolve the problem but realize the best resolution was to send me a new ultrabase.... ironic lol

 

I'm here to report that I do indeed have a 1.0Gbps showing with conn via Ultrabase. My config is identical in everyway to yours hardwre wise, and I' running Vista 64.

 

Thanks, i appreciate a lot that you responded. It must be the ultrabase... i'm glad they're sending me a new one.. well it better be new and not refurbished...

 

Good news, hope it resolves the issue.

 

Hopefully there aren't any refurbs as of yet!