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    x220 fingerprint reader missing

    Discussion in 'Lenovo' started by jonmlee, Dec 10, 2011.

  1. jonmlee

    jonmlee Notebook Enthusiast

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    i am having issues with my x220's fingerprint reader. i have tried reinstalling the drivers -- both removing/installing again and repairing.

    the light on the fingerprint reader is always on shows green.

    i have tried restarting multiple times to see if it'll start up again. the device doesn't show up in the biometric section in device manager anymore.

    i have pretty much a stock i7, 6GB ram, 160GB plus msata mydigitalssd 64GB. i had this issue before when i didn't have the msata ssd but reinstall of the thinkvantage fingerprint software fixed it.
     
    jonmlee, Dec 10, 2011
    #1
  2. vēer

    vēer Notebook Deity

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    Is it enabled in BIOS?
     
    vēer, Dec 10, 2011
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  3. jonmlee

    jonmlee Notebook Enthusiast

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    yes, it's enabled in the bios
     
    jonmlee, Dec 11, 2011
    #3
  4. Tsunade_Hime

    Tsunade_Hime such bacon. wow

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    Did you try to open up your laptop and maybe didn't seat something right? Was it ever dropped?
     
    Tsunade_Hime, Dec 11, 2011
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  5. jonmlee

    jonmlee Notebook Enthusiast

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    i didn't open up the case or reinstall any drivers. upon starting up the system today, the system found the fingerprint reader and everything is working again.

    auto-magically working is good but also doesn't allow me to troubleshoot the next time it doesn't work again.

    thinkvantage fingerprint software is 5.9.5
    touchchip fingerprint coprocessor (Port_#0003.Hub_#0003)
     
    jonmlee, Dec 12, 2011
    #5
  6. ZaZ

    ZaZ Super Model Super Moderator

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    If it happens again, I'd call support. That's what they're there to do, provide support.
     
    ZaZ, Dec 12, 2011
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  7. takeabyte

    takeabyte Notebook Evangelist

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    i don't mean to nitpick, but don't you have to open the case to install the msata drive?
     
    takeabyte, Dec 12, 2011
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  8. jonmlee

    jonmlee Notebook Enthusiast

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    in the context of that line, i didn't up the case to get the fingerprint reader working again. of course, i had to open it up to get the msata drive in initially but the fingerprint reader was fine after the install. it was 2 or 3 days later that it stopped working. and then, it started working again on it's own.

    loose cable? i dunno
     
    jonmlee, Dec 13, 2011
    #8
  9. xyfrank5699

    xyfrank5699 Notebook Enthusiast

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    Did you reset the BIOS setting ?
     
    xyfrank5699, Dec 13, 2011
    #9