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    x220: Bottom of bezel loose from LCD

    Discussion in 'Lenovo' started by turned2black, Aug 22, 2011.

  1. turned2black

    turned2black Notebook Consultant

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    I love my x220, but after a couple of months of normal use I have noticed the LCD bezel has become loose at the bottom. Probably enough to slip a quarter between the LCD and the bezel.

    2 questions:
    1. Anybody else have this?
    2. Will my warranty cover fixing it?
     
    turned2black, Aug 22, 2011
    #1
  2. lead_org

    lead_org Purveyor of Truth

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    this problem did come out in several X220. If you are worried call the warranty service and they should take care of it.
     
    lead_org, Aug 22, 2011
    #2
  3. Tsunade_Hime

    Tsunade_Hime such bacon. wow

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    Did you drop it? If there was no physical damage, as lead_org has stated, warranty should cover it.
     
    Tsunade_Hime, Aug 22, 2011
    #3
  4. turned2black

    turned2black Notebook Consultant

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    FYI to anybody else with this problem, this is a "known issue" with tech support and is covered under warranty. I was mightily impressed with the person I talked to. It's rare that I feel better about a purchase AFTER talking with tech support. Kudos to Lenovo.
     
    turned2black, Aug 23, 2011
    #4
  5. fraushai

    fraushai Notebook Evangelist

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    I had mine fixed by Lenovo too.
     
    fraushai, Aug 23, 2011
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  6. mil2

    mil2 Notebook Consultant

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    Do you know what Lenovo did to fix it? Did they replace the magnesium screen cover, the plastic bezel, or do something else entirely?

    I have this issue too, and while I would prefer to have it fixed, I really don't feel like sending in my laptop over a minor cosmetic issue like this. For the time being I just used a bit of double-sided tape...
     
    mil2, Aug 23, 2011
    #6
  7. vinuneuro

    vinuneuro Notebook Virtuoso

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    The bezel takes less than 5min to replace. See if they'll send you the part even though it's not a CRU.
     
    vinuneuro, Aug 24, 2011
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  8. mil2

    mil2 Notebook Consultant

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    Yeah, I know that replacing the bezel is trivial. Are you able to confirm, however, that it's the bezel that's the problem here? It could just as easily be the magnesium cover it's attached to, you know...
     
    mil2, Aug 26, 2011
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  9. turned2black

    turned2black Notebook Consultant

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    I sent mine off and will probably get it back in 3 days or so... I'll keep this thread updated.
     
    turned2black, Aug 27, 2011
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  10. bdemeyere

    bdemeyere Notebook Enthusiast

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    Hi guys. I'm experiencing the same issues as mentioned above: the display bezel is loosening at the bottom as well. I called tech support but they told me engineers can't solve the problem; so they won't repair it.
    It's hard for me to understand that warranty issues are not always treated in the same way, so I was wondering if it's possible to send me an invoice/extra information about the replacement of the bezel by Lenovo.

    Thanks
     
    bdemeyere, Nov 10, 2011
    #10
  11. ThinkRob

    ThinkRob Notebook Deity

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    What country are you in? Different service regions have different tech support procedures.

    If you're in the US, try again. It *is* the sort of thing covered by the warranty, and if you didn't abuse the notebook you *do* qualify for service.
     
    ThinkRob, Nov 12, 2011
    #11