x301 help

Hello,

I am currently living in Vancouver, Canada. I purchased a x301 last December, but I have already spent almost 2 months fixing it. The keys fell off two times. Lenovo mailed me a new keyboard when two keys fell off one month after the purchase. When one key fell off again on the new keyboard, i chose to fix it myself, cuz the whole process just takes too long time. Then, there is a huge dirt-like pixel appeared on my screen, it took them 3 weeks to get it replaced. But right after the LCD replacement, one corner of the lid cannot be closed tightly. Right now, the two pieces of the lid are kinda separate. The worst thing that really really pisses me off is that the shape of the whole base of the laptop is changing. Normally, if you put your laptop on a table, there are supposed to be four points under each corner to support and stablize your laptop. But for my x301, only three of the four corners are really supporting my laptop and the other corner where my left hand rests barely touches the table. Whenever I put my left hand on it, I can feel that corner sinks down to the table and even make noises when it hits the table. I tried to call the technical support, but they did not really offer me a real solution for my case. They only asked me to mail it to one of the depot and fix everything for me. But isn't it too abnormal to pay for so much for a laptop and fix it five times within half year?
I really do not know what to do. Does anyone know if they have a policy related to my case, such as if one product encounters a certain times of problems within certain times, they have to replace it or something else? I cannot even find a complaint webpage on Lenovo Canada? Would anyone help me out, please?

 

I don't know if he works in Canada, but you might want to contact [email protected]. He's got an account here, but I think you're better off doing it on the Lenovo Forums.

 

Try not to post this as a wall of text next time. Use paragraphs!

 

If you charged it with a credit card, you can take the case up with them -- providing it was recently purchased. The key is to document everything.

What kind of warranty do you have? If you have an on-site warranty insist that they fix it at home/office.

If you have a depot warranty I would let them attempt to fix it. I would enclose a letter documenting your issues and keep a copy.

My X301 had similar "teething" pains. Right now it is doing fine (fingers crossed). When I opened the brand new X301 -- out popped two keys Great welcome to the Lenovo