The Official MSI GT76 Titan Owners and Discussions Lounge

No I'm not sure about that in particular but what I do now is 90% of performance issues, stuttering, etc, are caused by this stupid shenanigan from nVIDIA setting everyone to Optimal Power to save battery life.

 

Does anyone know why the power button light changes color? Sometimes it's red, other time it's white.

 

For most MSI laptops, the LED color means which GPU is currently active. White is IGPU while orange/red would be DGPU.

 

Huh, this is a nice feature.

 

So I guess that's why mine is always red since I have a GT75 without an iGPU. Thanks for that I never knew this.

 

@Spartan So I did try that option in the Nvidia settings and, unfortunately, it did not help. I contacted support a few days ago and after failing to fix the problem, Zoltan suggested I do a clean install of Windows before having the laptop brought back to them. I just did so today and the stuttering persists in all games. Therefore, it looks like I'm looking at a potential hardware/power supply issue. The battery icon rapidly switches between plugged in to battery power, which gives me my suspicion.

 

You have the same problem I do. It's 100% a hardware issue.

 

I have seen this problem a few times through the years. Sometimes disconnecting the battery and running purely on ac fixes it showing a defective battery.
It can give false\fluctuating info regarding ac power availability. Dollars to donuts its that or the module the battery plugs in to.
Give it a try. Got nothing to lose.

Fingers crossed.

 

I disconnected the battery and tried gaming solely on AC power and it, unfortunately, completely shut off mid-game. So I'm assuming it has to be a problem with the power supplies and/or power delivery components. The power should not disconnect like that, especially since the system was not at full load.

 

Well done on the troubleshooting.
Yeah, it's definitely the AC adapter as this is the exact same issue we have seen most of the time.

 

Oh damn. Well, Kevin mentioned that in his experience it is the power supply and he would know. It just stinks that you will have to send it in.
Good luck.

 

Thanks, and I forgot to show you guys a video of the problem. Hopefully I can get the problem solved quickly, as I do frequently use the computer for work. Here it is: https://www.dropbox.com/s/70puwqgawdz3ppi/20200308_034325.mp4?dl=0

Sent from my SM-N975U1 using Tapatalk

 

Is it the AC adapter?

I've been so busy moving around with work that I haven't even had the time to send my laptop in for RMA. If I can just request that a new adapter kit sent to me instead that would be highly ideal.

Unfortunately my battery lost charge before I was able to troubleshoot to a great extent, so all I knew was that the adapters are showing lights on as if they are functioning correctly.

 

Yep that's exactly how mine looked. Then I came home and it was dead and wouldn't take power at all.

 

How long have you had your AC adapter? I believe the warranty is 6-month in the US.

https://us.msi.com/page/warranty

 

November 13th of 2019 according to my product registration page on MSI's site. So I'm 117 days into a 180 warranty.

I'm going to update my support ticket and see if I can get an adapter kit instead.

 

So MSI is cross shipping me a new AC adapter kit. I'll report back once I receive it to make it known if my issue is fixed.

 

Sweet! Definitely hoping that takes care of the issue.

 

Nice! Hopefully it comes quick! I dropped my laptop off at HID on Wednesday, so hopefully I'll be able to get it back by the end of the coming week! Hoping mine is just an AC adapter issue as well... though it's been more than 6 months.

Sent from my SM-T860 using Tapatalk

 

Does anyone know when the GT76 will be coming with the new GPU's and the sports red color?

 

Hi Jalen I assume you mean Ampere and it now looks like those won't even be announced until Q4 2020 for desktops.
If you meant RTX 20xx Super, is that even a thing? I haven't heard anything about that.
And lastly, a red MSI GT series would make me vomit.

 

Get home from work to find the box MSI shipped me. It contains one adapter out of two and not even the port they connect to that actually plugs into the laptop itself.

Understatement to say I am not happy, when I dropped $330 up front, for them to cross ship me a whole new adapter kit.

 

Stop\dispute payment. MSI was known for things like this years ago. I can't believe they are still up to this crap.
Also. $330!!! Are you serious? Exact Chicony replacements can be had from battery-vendor.com. 2 of them for $150.

Damn it something told me to stick with Asus.

 

Gt76 is better then the asus g703gx

Sent from my LM-V510N using Tapatalk

 

Asus was no better in my experience and in some times, much worse. If it is just a power block replacement, go aftermarket and be done with it. In the grand scheme of things, it’s a simple albeit pricy fix.

 

They are going to refund me the $330 when I send back my original AC adapter set.

Problem is some idiot didn't send me the full kit. I just need to call tech support.

 

I meant the ROG Mothership.

Disagree. The battery in my GL703GS went bad after 14 months. I called to buy a new one and they sent me a replacement at no charge and said I could just recycle the old one.

Man I hope you get this sorted out soon so you can just put it behind you. Good luck.

 

Did HID ever get back to you about your laptop?

 

I assume you meant me? Juan did provide me an update on my RMA. Oddly, he said he was not able to replicate my issue and did hand it over to the MSI service center in Rowland Heights to diagnose (luckily they are local). In addition, Juan said he played AAA games on the system and did not have the issues I was experiencing. He did note, however, that the DC jack did seem a bit loose. I personally don't think the loose DC jack was the primary issue, as I did try and wiggle it around when the system was toggling between battery and AC power and it had no effect. It's possible that Juan maybe did not play long enough after the system was booted up cold to heat up the system and AC adapters, which may have hit some thermal limits/cutouts. ETA from the service center is typically 7-10 business days, so I'm hoping to get the system back either by next week or the week after. I miss my overpowered system as I use my old desktop...

 

Yeah I did mean you, my bad.

So last night my father (an engineer and chemist) and I spend the better part of three hours experimenting with my laptop. We too were able to get the laptop to charge and behave normally at times, even with my original PSUs which we thought were faulty. We broke apart the piece that holds the plugs together so we could swap around the three PSUs I now have, to see if one of them was faulty. Nope, we could get power to the PC with combinations of all three.

After much deliberation, we came to the conclusion that the actually issue lies within the component that the PSUs plug into, that plugs into the laptop. There is some unknown variable within that block that causes it to work sometimes but not others.

Of course we won't be able to truly prove this hypothesis until I call MSI and get this to send me that piece as they originally should have.

 

https://www.msi.com/Laptop/GT76-Titan-10SX/Specification

Page up for GT76 Titan 10SG/F.

• 10th gen core i9 (Comet Lake-S unless they’ve gone back to BGA)
• RTX 2070/2080 (will probably launcher with Super?)
• WM490 chipset??? No info about this. No Z desktop chipset like existing models?
  
• They’ve dropped the DT (because no longer using a desktop chipset?)

This could all just be placeholder information, but it confirms something is coming.

 

https://www.notebookcheck.net/5-3-G...mance-to-take-on-AMD-Ryzen-4000.459586.0.html

"We get to hear from Intel that there would be a total of three 3W 14 nm chipsets — the HM470 with 16 lanes targeted at most mainstream laptops, the QM480 with 20 lanes targeted at businesses and workstations, and the WM490 with 24 lanes targeted at high-end laptops. "

 

Z490 and s-series processors are still not released by Intel.

Regarding the coming Msi books with 10th gen Core processors, it's amazing that MSI haven't put it with intels new mem specs who is DDR4-2933

 

I see. Those chipsets are listed in the context of Comet Lake-H. Will the 10th gen GT76 models use H processors? Or can they mix desktop CPUs with mobile chipsets? IFAIK there will be a Z490.

 

The next release of GT76 will be LGA based only. However, the new CPUs are under Non-disclosure for several more weeks. The good news is the K-series will release first.

Until then, we will stay with the current GT76, to the extent there is inventory left...they haven't made any new ones for some time.

 

I'm about ready to buy a custom GT76 from HID with a de-lidded processor and Grizzly thermal interface material. I'm not a gamer, I do 3D CAD modeling for construction and work in a relatively quiet office. Will this laptop be too loud? I don't want to sound like I have a microwave running on my desk. The laptop shouldn't throttle much...I hope. What do you all think? I'd hate to set the bar lower by getting something slower and quieter.

 

With max load, the noise can go up to 55 dB.

 

Or 59db according to Notebookcheck review (The review unit is from pre-production, but I doubt that max fan noise is less with finished models).
https://www.notebookcheck.net/MSI-GT76-9SG-Laptop-Review-The-Titan-of-Gaming-Laptops.425043.0.html

 

Sure, it varies based off the environment that it was in, but it could have been louder.

 

64

 

Hello guys!
Finaly I became GT76 DT 9SG owner, big thanks to GenTech PC!

I think i have problems with ec firmware and videobios
As I get gt76 i flashed latest bios and ec firmware for my model from msi website:
https://ru.msi.com/Laptop/support/GT76-Titan-DT-9SG#down-bios
https://ru.msi.com/Laptop/support/GT76-Titan-DT-9SG#down-firmware
because I wish to have best compatability with 9900KS
I installed 9900KS but device manager in windows show that discrete videocard have some issues
I made clean windows install
no lan and no wifi drivers -> no windows driver auto update) so I can install them all manualy using recommended drivers from msi website for my model:
https://www.msi.com/Laptop/support/GT76-Titan-DT-9SG#down-driver&Win10 64

before any driver installed windows device manager shows strange message for rtx2080 videocard
it says
"This device runs not propper because Windows cand download nessesary driver for it (Code 31)
Launched driver does not match with videoadapter driver which has been passed POST"

All other devices without drivers has same another message
"There is no installed drivrrs for devie (Code 28)
There is no compatible driver for this device
To find drivers for this device push "Update driver" button"

I installed all drivers for all devices. I rebooted each time when nessesary. The last driver was videocard driver for rtx2080.
Driver installation passes good no problems but rtx2080 cant run.
After driver installation it has another message in device manager:
" The Windows system stopped this device as it reported a problem (Code 43)"


I checked videocard status by GPU-Z
I cant see bios version in GPU-Z, even UEFI box is not checked


Then I checked by msi tool called MSI HELP DESK
it shows EC version: N/A
and its report txt file shows EC version: N/A and VBIOS Version: N/A

contunue with next post as maximum 5 attachemts allowed

 

Change BIOS to UEFI, create install pen using Rufus and make sure you select UEFI on rufus as well, reinstall windows.

 

txt report from MSI HELP DESK


As I can see there are problems with videocard bios and EC firmware
but I can see in bios their versions and their flash processes good with no problems


Anyway I tried to reflash them with no new results
There are only one bios and one ec firmware on msi website so I have no alternatives to try out

Also I tried to return 9700K - it does not help.

Does somebody have same issues?
I dont see any solution

 

thanks for reply
windows 10 was installed using rufus
GPT with UEFI (non CSM)
NTFS 4k


I think you mean same settings right ?

 

Was the GPU removed? If yes, then try reseatting the GPU carefully.

 

videocard is not changeble in gt76
gpu is soldered on the mainboard

I am sure the problem is in EC firmware
seems like it flashes videocard bios too and its videocard bios is bad
because msi help desk tool shows videocard as rtx2080 0gb ram
and gpu z shows memory size 0 and many other parameters cant be detected

 

BIOS, VBIOS, and EC are three separate SPI chips. If it shows 0MB it might be deactivated due to Nvidia Optimus. What color does Power LED show?

 

it is glowing amber

 

GPU is not in use but amber light is on.
And you said you put the original CPU back and problem persisted, right?