***The Official MSI GT80 Titan Owner's Lounge***

it only happens sitting idle at the desktop for more than 20 minutes. I can press the power button to put it to sleep, or sometimes move the mouse and it goes away. I did notice this only started when i added more RAM to increase the 16gig to 20 gig. lol

 

Take it out and let us know if it corrects the issue.

 

will do. AND it only does it with the Power Supply connected.
Have tested all possible theories LOL .

 

Before you send it to msi service, just update vga bios! And remove 4gb of ram it is usles .

 

Also try this please. Duplicate the gripe by keeping the memory in and when it starts to have that issue, open up a game and see if it goes away. This will tell you whether it is a ram issue alone or if there is any association with the GPU. It is better to rule out the GPU issue first, otherwise if there is a problem with the GPU it might rear its ugly head again after your warranty expires. So please try this and let us know what happens.

 

i can move the mouse and the issue normally goes away.

already did this aswell.

 

Did you put new memory in your computer?

 

Please reinstall the ram and attempt to duplicate the issue and run a game and see if it goes away immediately and the game runs fine, or run a benchmark and see if the problem continues. Also please provide us with the model number of the RAM you installed. That way we know to stay away from it. If the problem persists when a game or benchmark is running, then you will need to RMA it.

 

model number of ram is 4GB 1RX8 PC3L-12800S-11-1-B2
It is some spares that Alienware sent me that i never used for my Mid 2003 17

 

What is the brand, I found the same part number for Elpida and Samsung. It is 1600mhz so the speed it correct. Is it one stick I assume? If so, you can have problems with ram if you have a matching set and then another random stick in another dimm. usually you want them in pairs. Ideally, if you want to add ram, you want to add the same manufacturer and model series for compatibility reasons. The system can have problems if the timings are off between different ram sticks. So if you can't get an exact model match, find ram that has the exact same timing specifications. I couldn't even find that RAM timings for that part number you provided, so there is no telling how compatible that ram is for your system. I am almost certain that the odd stick of RAM is causing your issue, but run a video test as well to rule out the GFX card.

 

Thanks for the reply GTVEVO, 120fps won't be an issue. I can't conceive of a reason to bother running the graphics at a higher rate than necessary for smooth motion. Considering movies run around 30fps, fluorescent lights at 60hz and the flicker is barely detectable (usually indicative of a bad ballast) it can't be useful to the human eye. Perhaps for machine detection or smoother motion for high speed objects (ie they'd cross the screen in less than 1/60th of a second) or in recording a much higher frame rate is desired, ie in the 50s they recorded A-bomb detonations at 1 million fps. Amazing considering the technology gap, they used film on high speed wheels behind an aperture to achieve it.

 

I have had the lappy up since 545est and have yet to have the screen issue. It was just a random impulse on adding that stick as i have more ram sticks laying around the house than the law should probably allow. I understand all that you say .
I was a very active HWBOT member , hardware tester and heavy overclocker. (this was on desktops though only recently sold off all desktop stuff for laptop hardware- lol except my special cards ie- first runs of refrence 7970s-powercolor lcs 7970s as they are like number 10-11 of that lcs edition, a couple of the first refrence 7990s, first couple of Malta 7990s, and someothers i probably shouldnt list LOL)
The ram timings were the same when i checked when i initially tested it. BUT i just installed it in the alienware and it wouldnt even post. So its just a bad stick of ram. I have 32gig kits of corsair and kingston around here with tighter timings and will probably add those later (4x8 sticks). The card (all temps i could accumulate) seems fine now. So its my fault on just randomly adding odd sticks to my machine lol.

 

the crazy thing is it only did ti twice but once i updated my bios and my video drivers it hasn't since then... i just got off the phone with msi tech and the guy said if it don't do it consistently then i cant open a rma

 

Probably best, 2 year warranty so just enjoy it for now and if something is really wrong it will show up again before then.

Glad to hear it was something simple here too.

 

strannnggeeeee stuff man. that just kind of bothers me that it could be a deeper problem and because it cant be replicated they do not want to look at?

 

right we spend alot of money on this laptop they should take they time in putting each and every once together to assure we have dont have problems like this

 

I've done that a few times myself and it usually works out, but I have occasionally ran in to similar problems. Usually the IGP uses all or some of the system ram and ram can cause video issues in that case, which is probably what happened in your system.

 

Yeah that's bull ****. There are a couple of guys at the RMA department that straight don't give a ****. This dude tells me on the phone at MSI support, "Let me contact another department about that ... (2 second pause) I just called them and we can't help you with that." Yes... That really happened... So when someone tells you some bs at that department, request a supervisor.

 

one would think that because we spent a great deal of money on this product they would care somewhat... yea.. thats sucks wet dog fur.. i personally would have lost my **** man. lol

 

Call again and see if you can speak to another guy who's more willing to assist.
If the guy still refuses to issue RMA for your defective product then ask to speak to another tech (doesn't hurt), or supervisor if the tech refuses to offer warranty services.

 

I've been lurking for weeks.. ordered a titan model 002us. Its sold in Canada. Shipping is taking awhile

My issue is that Canada Computers and Newegg list the specs as 4GB video ram per card. I spoke with MSI twice and they assure me that they have 8GB each as per the MSI website specs.

Im really hoping it comes in with the 8GB obviously. I thought that all MXM 980m's were 8GB.. and that any 4GB 980m would be soldered..

Im hoping those online resellers are trying to make there appear to be a larger difference between the models so nobody will pay less ($3699)CAN for the 002us, and instead choose the better model. (033us)

i've never read of anyone buying a 002us so im in the dark. If any of this makes sense or you guys can give an opinion that would help me greatly.

 

That 4gb stick will be 1.5v rated and may be unstable in a mobile Haswell machine which only supplies 1.35v.

 

It is 8GB VRAM per card.

 

Im not talking about ram. it's the video ram on the 980m's. Newegg and a few other sites claim it has only 4 GB per card. Seems fishy to me.

 

That's what he said, VRAM = video ram

 

It's true and correct that 980M on GT80 is 8GB per card, and totaled 16GB.

 

I hope thats true. What scares me is that MSI has a GT72 model (641us) on the US site which says it has a 4GB 980m. So if all GT72 's are upgradeable then I guess there are 4GB 980m MXM's? Or do they solder that graphics chip to the board?

 

There's no such 980M 4GB VRAM used in any MSI GT72, every 980M has a full, discrete 8GB VRAM at disposal.

 

You can also refer to the spec at below URL from notebookcheck.
http://www.notebookcheck.net/NVIDIA-GeForce-GTX-980M.126692.0.html

 

I appreciate the help and thats why im here but the MSI site does have the 641us model as 4GB vram...

I've been trying to get my head around that because all GT72 and GT80 units were supposed to be upgradeable and I thought any 4GB card was soldered not MXM.

Im hoping it was a clerical error at MSI and that Newegg and Canada Computers are uninformed. Otherwise im not doing much at 4K

 

Ive read all the specs for 980m andthe notebookcheck link a couple posts ago, it says "up to 8GB ram"

Anyway, hopefully it comes in tomorrow and I feel silly for doubting

 

Ahh, no wonder you had a big question mark in your mind because of the discrepancy.
Now that you mentioned an actual model#, let me check with MSI and I will get back to you shortly.

 

Thanks, its the 658us as well

 

Confirmed to be 4GB VRAM for those SKU, see below.
GT72 2QE(Dominator Pro)-641US-BB7472H8G1T0S81M 9S7-178131-641 MS-1781,MSI,ID3(BB)/Vertical_Hairline_Bl,UI,Core i7-4720HQ,2.6GHz,8GB*1,1TB 7200RPM,17.3,Wide View FHD,Anti-Glare,Super Multi,GeForce GTX 980M,GDDR5 4GB,802.11 AC+BT 2X2,,,Webcam,9 Cell,13 in 1,W8.1M,W/O-Carry Bag,for CA,

GT72 2QE(Dominator Pro)-658US-BB7472H12G1T0DB81M 9S7-178131-658 MS-1781,MSI,ID3(BB)/Vertical_Hairline_Bl,UI,Core i7-4720HQ,2.6GHz,12GB(4GB*1+8GB*1),1TB 7200RPM+128GB M.2 SSD SA,17.3,Wide View FHD,Anti-Glare,BD Writer,GeForce GTX 980M,GDDR5 4GB,802.11 AC+BT 2X2,,,Webcam,9 Cell,13 in 1,W8.1M,W/O-Bag,CA,

So if you want to get the 8GB VRAM version then you will need to get 416US, 415US, 446US, 808US, and 807US.

 

Thank you very much Kevin! That was quick.

Only question left is are those two models with the 4GB upgradeable still (MXM)? Or are they soldered to the board.

Anyway, hopefully the obscure model of Titan SLI 002us doesnt end up with 4GB per chip. Crossing my fingers?

 

They are upgradeable if you replace it with another 980M 8GB card, but not the VRAM alone.
The 4GB is probably missing the other 4GB RAM ICs but of course no one's really going to source the ICs and solder them as DIY.
It's not worth it to upgrade it later if you are just going to start with 4GB for budget reasons.

 

I probably would have if there weren't so many other people who were awesome at MSI and actually care. I just hung up and got my answer elsewhere. I actually laughed a little bit cuz the guy was so special in the head that he thought I would really think he contacted another department that fast! He was continuously sighing while talking to me as if I were the most annoying person in the world. If I was his boss, I'd counsel him twice then fire him for it. Find another person who wants to deal with customers...

 

Exactly LOL

 

Just want to say a Big Thanks to Kevin at GenTechPc!

Very quick helpful responses. I dont know if I can even order from them in Canada but I wish that I had originally

 

How's the backlight bleed on the GT80? I returned my last GT72 because it looked like this;

 

Ouch! That looks rough. My 17 day wait for the Gt80 is apparently over tomorrow morning...
I hope the screen doesnt look like that and I'll post some details about the 002us package in general later. ( once i've jumped for joy and tweaked it up)

 

It really should not

 

Hey guys, new member here but have been following the MSI forum here for a while. My question is this: will there be another refresh of this laptop within this year? How often does MSI refresh their range of laptops? I was looking into purchasing this laptop (with 4980hq) just to prolong its life a little bit. Also, what would the resell market look like for something like this laptop? It'll cost a pretty penny in CAD (just under $5k) so hoping it would last me for a few years to come.

Also knibbler, did you purchase at Memory Express? Or did you purchase on NCIX (I noticed you said Canadian)

 

My GT80 really has no visible spill, I would have returned that too.

 

I went to Canada Computers. They are popular in Ontario.

They ordered it from MSI directly and then have been shipping it store to store to get to Ottawa. They only have the 002us and the 033us.

If the 002 at $3699 does have 8GB ram per 980 then i'll be happy without the faster processor.

 

Oh right on. And go Sens! Hope they make it in the play offs, they deserve it.

I'm in Edmonton so I'll have to order thru memory express. 3699 and 4199. Damn Canadian dollar!

 

I want to give a shout out to memorydepot.com this was my first time dealing with a Canadian company and I must say they were awesom. I had a couple hiccups in my order and the president of the company contacted me to make sure I was taken care of. All I got to say is they are outstanding, they have great prices and amazing customer service!

 

Major change takes place like every year, but there are about two minor refreshes per year.

 

Thanks for the update. In terms of minor refresh, would it be wise to go for it now or wait for the refresh? (I'm primarily a desktop guy) so the laptop front is still fairly new to me outside of a macbook pro from back in the days of uni

 

Minor refresh is like configuration change such as HDD size change, system memory change, sometimes CPU and/or GPU.