[Official] Questions for the MSI Rep! #2

Kevin, do you have internal channels to check this out?

 

That's classified.
EDIT: We know just as much as everyone else does.

 

You're sending it to an @msi.com address. I doubt it's a scam.

 

Hi MSI reps, a few questions about the logistics of the trade-in program I've thought of, there will likely be more

First, 2 months isn't enough time to react to this trade-in program sign-up, this program should be in effect continuously through Pascal and the 2nd generation of GPU's MSI promised to provide upgrades. 2-3 years at least.

That's problem 1 with this "trade-in" program. It's too short.

Second, who expected to be required to pay for a whole new laptop??? Instead of buying a GPU upgrade, we are now expected to pay for a whole new laptop, and (I am assuming) we need to send in our old laptop so we can't sell that laptop to raise the money for the new laptop.

Third, how long do we have to take advantage of the trade-in after we get notice we qualify for the trade-in program?

Many of us were planning on saving for months for the GPU upgrade, not jumping in with $XXXX within 2 months of the release of Pascal. Again, this time should extend over the 2 generations of GPU upgrades that MSI promised - as that's the timeline we all expected. 3-4 years.

Many of us were going to skip the 1st upgrade cycle and go for the 2nd cycle upgrade. In 2-3 years.

2 months is too short and too soon, Oct 31 2016 will come and go before many GT72/GT80 owners even hear about this trade-in program, and will be thinking they have plenty of time to take advantage of their "2 generations" of GPU upgrades, 3-4 years is what we all considered the timeframe before this.

Fourth, who services the new laptop?, the warranty we already had on our GT72/GT80 - which might include vendor extensions? Do we get a full 2 year warranty on our *new* laptop plus those extensions?

Fifth, what about upgrades for our old laptop to our new laptop? Many of us picked upgrades that fit the resources (holes/sockets) available in our current laptop, if we thought we were upgrading to a new laptop so soon, we might have waited and ordered different components. Do we get to trade-in our DDR3 RAM upgrades for DDR4 RAM? Do we get upgraded SATA III M.2 SSD's to new PCIE M.2 SSD's? Do we get Parity in RAM and Storage in the new laptop based on our current laptop?

Sixth, who puts the parts from our old laptop into our new laptop, converts them to the new interfaces, makes sure they are compatible, and makes sure they work?

Seventh, who transfers our Windows 7/8.1 OS and software installs to the new Windows 10 in the new machine? Are you keeping our original SSD/HDD?, are you going to transfer our data/OS into the new laptop storage - and make it work?

Anyone else want to add anything I've not thought of, in the less than 24 hours since the announcement of the trade-in?

 

MSI guys, please ask engineering what it would take to build backward compatible Pascal MXM GPU upgrades.

We don't mind the compatible Pascal MXM GPU's being "milder" in performance to the "incompatible" Pascal MXM GPU's you put into the new GT72/GT73/GT83 laptops.

We understand reasonable compromises in our compatible Pascal MXM GPU upgrades.

What we don't understand is putting absolutely no effort forward in following through on providing those compatible Pascal GPU upgrades promised to us for years, the promise we all based our MSI laptop choice on.

Please find out from engineering what amount of time they need to deliver on compatible Pascal MXM GPU's, and get back to us as an alternative to a whole laptop swap.

 

@ryzeki
@AngryPeanut

Guys, we really should stop the "discussion" here, I asked questions and you can post questions too, then lets wait for MSI to respond, we can take this up in the Discussion thread.

http://forum.notebookreview.com/threads/official-questions-for-the-msi-rep-2.795226/#post-10322795

 

Question for MSI rep:
I purchased my laptop this year. It is the G-831 which just came out a few months ago. Can I RMA it for a newer Pascal model?

In my situation, a trade-in doesn't make sense because I just bought the laptop so it is still new and still under warranty for a full replacement. The Pascal laptops just came out and I can't return my laptop to the store, so now what?

We were promised 2 generations of upgrades and I can't even get one right after buying it.
It doesn't make sense for me to make yet another expense while my laptop is still new.

 

As a quick heads up follow up to requesting Pascal MXM GPU's that are compatible with GT72/GT80 laptops...

How are the new non-compatible Pascal MXM GPU's shipping in the new MSI Pascal laptops performing? Are they running at 90c plus under 99% load while gaming, or rendering, or doing other work?

We are getting lots of reports of 1080's, and 1070's, running constantly at the top range of temperature while gaming, even after re-pasting and doing everything owners can think of to drop the temperatures.

There are reports of lower temps, but we think that's from users not actually using/pushing their GPU's for other than short time use, and under less than full load.

Has MSI been getting similar reports? - it might be too soon as the release of the new 1080/1070's are just starting.

Maybe it's a good idea to explore lower TDP MXM's, more in line with the previous generation, which would also allow those redesigned Pascal MXM's to be swap in compatible with the GT72/GT80 series?

 

form filled out and submitted/sent.

@snallygaster - how fast can we expect a response to the trade-in form submission? days, weeks or oct 31?

thanks

 

Hay.. I click the link fill out the form and nothing happens. do I need Microsoft edge or google chrome? I have yahoo for email. a little help please? BTW I talked to customer service on the phone and they confirmed the the trade in.

 

Yea, I used my iPhone took a picture then sent the picture of the filled out form using my iPhone with yahoo mail. at least yahoo saves a copy of the sent mail. in case they try something. Kind of funny it's not on the MSI website only here. When I called customer service for help and asked them to show me the link on the website or email it to me and they said "go to the Notebook Review Forum that's the only place you can get it" HAHA they are trying to keep it a secret

 

I completely support this effort to get clear communication from MSI about the promised upgrades and now the proposed trade-in program, and this thread seems to be serving that purpose very well.

To help facilitate this communication, and communication with MSI about other issues as well, would anyone be opposed to making this thread dedicated to asking questions about the GT72/GT80 upgrade promise, perhaps renaming this thread "Questions to the MSI Rep About GT72/GT80 Upgrades and Trade-In Program", and then creating a new thread for "Questions to the MSI Rep!" where people can ask questions to MSI that don't involve this particular issue? I know that there's already a separate thread for discussing the GT72/GT80 upgrades, but this thread we're in right now is where everyone is asking questions directly to MSI reps about this issue, and I see the value of keeping it because this issue is prompting so many valid questions. At the same time, we don't want questions to MSI about other issues to be forgotten about; for example, I posted a question about the GS43VR several pages back, a couple other folks have posted other questions as well, and I'd hate for these other, less noticeable questions to get lost in the midst of all the questions about the very valid issue of GT72/GT80 upgrades.

So, what say you? Any objections to making this thread dedicated to questions to the MSI rep about the GT72/GT80 upgrades/trade-ins, and creating another thread for questions to the MSI rep that don't involve this issue?

@ryzeki

 

For the time being, all MSI representatives are active and reading questions, and they also read the GT72/GT80 topic. I believe it is fine for the time being to leave this as a general ask questions. If things get out of hand, we will sort it, don't worry.

For now, everyone feel free to ask any questions you may have, I am sure representatives will answer when they can.

 

MSI Guys, we are getting reports that MSI support isn't aware of this trade-in, will you please let them know so that they can inform inquiring GT72/GT80 owners looking for their promised Pascal GPU upgrade?

We haven't seen any Media outlets carrying the news about the trade-in program, is that in progress?

This trade-in program is of such a limited time frame, it is imperative that word of it gets out to all GT72/GT80 owners as soon as possible.

How are you disseminating the news of the GT72/GT80 trade-in program to Registered and un-Registered owners?

Are you going to direct mail and direct email registered owners?

Will you be putting out a press release announcing the GT72/GT80 Trade-in program, so all GT72/GT80 owners will become aware of the program in time to take advantage of it?

What's the plan?

 

I have the 965m SLI version. I have many short questions:

Is there an official way to purchase a 900 series Upgrade (aka 965 -> 980m or 980)?

My original plan due to the 2gen promise was to skip 10, and wait for 11. Is there any hope for me?

If the trade in program is only till October, is it going to cost a lot? What if you only purchased it very recently (mine is literally in the mail now)?

 

Final Follow up, why is there no 4k version XD? (you don't have to answer this just wanted to file a general complaint)

 

I have a few 'REAL' question's for the MSI rep.
I bought my MSI GT72S 6QE-038 in February this year because it mentioned Thunderbolt 3 technology incorporated with the USB-C type 3.1 Gen2 port at the same time I looked around to find a USB-C type Thunderbolt 3 Dock.
There was nothing within a bull's roar of anything that would use the full potential and a lot of misleading information as regards to Thunderbolt 3 products available and compatible with my hardware. I did after much research find a 'USB-C Dock' and promptly paid for it.
LOL, last week after 7 months of waiting because of compliance and other standards issues the USB-C Dock arrived. YES 7 months wait.
The details are in the link below for this USB-C Dock but my question is firstly I used a USB-C 3.1 hub and connected 4 x 2tb Seagate Plus HDD storage drives, then on it's own port from the USB-C dock a Portable 3.1 enclosure from Vantech housing a Samsung 840 Pro 512gb SSD
A first on a 20gb file I got half the speed of what I would get out of the SSD.
Why are the speeds slower and yet I am using 40gbps USB-C cables?
The people who built the USB-C Dock advertised that the dock could actually recharge the notebook and there was no need for mains power. However when the USB-C Dock was plugged into the notebook the led light went from green to red. Indicating that the USB-C dock will not charge this model.
My question is where can I find more detailed information about the power outputs and specifications?
Any other information of what the GT72S series can do with thunderbolt technology would be appreciated.
P.S. I did BOSD the system and had to for the first time I have owned this MSI notebook, restore from windows 10. I pulled out the male to male usb-c cable that connected the dock to the notebook with the above devices all plugged in still.
http://caldigit.com/usb-3-1-usb-c-dock/

 

If you have an iPhone all you have to do is open the pdf in Adobe Acrobat. (Native app) You can edit and email it straight from there. Just CC yourself to have a local copy on your phone.

If you sent a picture of the pdf, you may want to consider resubmitting the proper way. I feel msi would eagerly and easily deny your submission. Many people will be sending in this forum, they are able to copy and paste information in a pdf. In a picture, every letter will have to be manually entered. Not sure they'll go for that. You'd be better off just sending the info in a text email than a picture. Just a heads up.

 

My question to the reps:

Will this be situational, or will there be some set upgrade price?

I bought my GT80s SLI-002 thirty four days ago. It seems now I'm being forced into this trade in program within 90 days of purchase seeing as it ends October 31st and I'm unable to phycally upgrade my GPUs.

The "equivalent" model of the GT80VR is the pro-202, and it's 200 dollars CHEAPER than the 3,300 I just paid. I think it would be absurd for me to pay anything for this upgrade. It will feel like a slap in the face if I get forced into a PAYED upgrade 1 month after such a big purchase, unable to do a return, because MSI can't keep good on their claims that was a huge determining factor for me in purchase of this laptop.

Thanks.
Jeremy

Edit:
Upon further research I see that the gt73vr pro-202 only has a single 1080. Caught me off guard because the current GT80 models don't have a configuration available for a single GPU, so that's my mistake. The price is indeed more for my equivalent model, which I expected.

 

I bought the GT72s with a 980 gtx and a 4k screen so MSI reps what is the trade in offered for me?

 

@MSI Myco @MSIGeno

I bought a GT62VR and a design flaw has been discovered through my limited time owning the laptop. I verified the issue today on a floor model at micro center and they agreed it's a design flaw.

None of the other laptops with the steel series keyboard exhibited the issue and I feel this issue needs attention from MSI immediately before you get a ton of RMAs over the issue.

The issue is while typing if a user hits the far right or bottom right of be space bar it totally fails to register the keystroke and leads to the constant need to backspace and correct typos. It's seriously annoying and would be a deal breaker for anyone doing serious typing on the machine.

Again the issue is present on my laptop and on a second laptop on the floor at the store. This makes me believe this issue isn't isolated like Inhad previously thought.

Please pass this along and maybe it can be fixed through a driver update or possibly a hardware fix for buyers.

The manager offered me an extra month of use while I wait for the 1070 version to release and I will be checking for the issue on that laptop as well. If it's still present I will again be returning the laptop. Aside from this issue I have very little to complain about but certainly hope this gets fixed fast!

 

Not to be a jerk but dude it's not like you all of the sudden have a broken product. What you're saying is equivalent to a car buyer complaining they bought last years model and now this years just released at a cheaper price with more features. Everyone knew the pascal GPUs were coming and you could have waited.

Regardless of that fact the MXM upgrade kits were made available last gen to 800m series guys and were no **** very expensive. Like $800 for a 980m for one card!

So if you had planned to buy MXM cards you could have been Zoe sing upwards of $800-$1000 per card!! Instead you're complaint to MSI that you should be given a new laptop for free since you can't buy those expensive GPUs?

Seriously dude. Seriously?

Edit:

Never mind I actually get you now. I see what you mean after reading it again. Sorry I'm a few deep haha. I agree with your statement and rationale that IN THE FUTURE you won't have the option for the upgrade or exchange. Please excuse my quick judgement.

 

When you wake up tomorrow, with what I'm guessing is going to be a hell of a hangover, don't forget to come back here and edit your post.

It's nice when a post reply becomes relevant
http://forum.notebookreview.com/threads/anyone-else-disappointed.795318/page-10#post-10328100

And, don't forget these non-questions for MSI rep's posts can get deleted...

 

First off, it does come off as jerkish, but that's cool. People love excusing themselves by stating that they're not being a jerk.

I'm fully aware. And I did know pascal GPU's were coming, but I expected them to be in next years GT lineup, not this year 2 weeks after their reference release. Hell, I just read a couple weeks ago that they were ditching the m gpus in the MXM GPUs. The worst part is, MSI announced this lineup 2 days after I sent out for my rebate. I had no clue, or I would have waited, without question. I waited a year before I bought this one.

And if I had 2 years to push out 2k for the upgrade, that's cool. I was prepared for that. But now, I have no upgrade. Zero. I 100% would not have bought this notebook had I known that from the get go. And it looks like I'm going to be forced to pay that upgrade before the end of October. How is that right? I'm also open to a full refund and I can go for another product. I'd pay the difference for the Anniversary edition, although I don't really want to at this point in time.

And to be fair, I thought my comparable model was close to the same price. The 1080 SLI is 5k. I don't expect a 1500 dollar free upgrade. Again, as I stated, that was my mistake. I do, however, expect either the upgrade-ability, or a comparable model that's not gonna break my bank. At minimum offer longer than 2 months to make the jump. After taxes, that laptop is pushing 6k. That's almost double what I paid after $300 rebate.

Not gonna respond to the car comment, because it's not anywhere relevant to the situation at hand, not to be a jerk or anything.

 

I knew deep, deep, deeeep, deeeeeeeeeeeeeeeeeeeeeep down inside (somehwere) he understood my frustration.

 

I feel ya. You are getting screwed by the timeline but was MSI advertising upgrades for your particular system. As of late they went silent on that can you show me where they were advertising 2 gens of upgrades for Skylake based systems. When that was being advertised it was haswell 900m series launch.

 

Question: what makes an MSI panel "IPS level"? I've seen this term used in many of MSI's marketing materials for various laptops, and best I can tell (from this thread on the official MSI forums) it means that the screen is not IPS but instead a TN screen that is... well... what is it, exactly? How does MSI define "IPS level"? Thanks.

 

I have the same question, I'm looking to buy a laptop for gaming but I wont until I have some clear information about the displays.

 

Hi,

Is MSI going to create a trade in program for GT72 and GT80 owners who wish to have a Pascal laptop for UK/Europe/Rest of the world similar to MSI US trade in offer?

Thanks

 

I am an owner of the GT72S 6QF-041 laptop with the full GTX 980 which retailed for $3499.99 just a month ago. I purchased it in July....JULY.

The nearest equivalent to my laptop according to MSI's Maxwell to Pascal map on their own website is the GTX 1080. This would place me into the GT73VR Titan Pro-202 which retails for $3099.99 right now (not released on most retail websites).

So in my case the value is already a $400 loss when compared to retail.

In my case I also upgraded the 1TB hard drive to a 960GB SSD and replaced the 512GB PCIe RAID 0 (256GBx 2) configuration with one larger 512GB samsung SM951 drive.

What should I expect to pay for an upgrade? Should it be an even trade or should I actually receive credit.

I also have a 2 Year + 3 month warranty since I took the survey on MSI's product registration page! So over 2 years warranty remaining!

More MS-I have my doubts anxiety.

 

MSI Rep Question

What are you going to do with the Traded-in Laptops?

Can you see your way to allowing us to keep our old laptop as part of the process?

You have the registration info for that laptop, and so it can't be traded in a second time.

We could agree not to resell it, or resell it with a statement that it can't be upgraded, MXM or trade-in program.

I know some of us need to recoup the costs involved to afford the trade-in, so it would help many of us.

A benefit to MSI is that you wouldn't need to absorb the costs for processing all the returns. And, it would help smooth over some ruffled customer feathers

If the trade-in is a no cost option, that would be nice too

Edit: To clarify why I am suggesting we keep our original laptops, is to help balance out the variance in each participating owners laptop age/value:

"That's the motivation behind my asking MSI to let us keep our laptops, it's a self-leveling balance - each laptop is worth more or less on the open market depending on if it's a couple of years old, or days / weeks / months old."

Giving a more or less equal value/cost for each owners participation in the trade-in program.

 

Please discuss this in the upgrade thread, not here. In this thread everyone is entitled to ask what they want and it's up to MSI to respond, not other users.

 

So my uncle bought my GT72S last July 2016 at USA but had it imported to the Philippines since electronics are really expensive here.

It came with a bag and other freebies. The bag is the issue though, it is not the MSI Hermes bag but it is MSI GT Gaming Backpack. I think the bag model is fairly new but the shoulder straps has a flaw.

They are ripping out pretty easily and I haven't even over loaded this thing. Also, when you look at the strap, they seem very small and the shoulder and really looks like it won't hold up. I wish they just gave me the MSI Hermes bag, that seems more capable of carrying this big laptop.


Is there anything I can do regarding this issue? Maybe have them replace / fix it? Does the warranty cover the bag or just the laptop?

MSI GT Gaming Backpack (Straps look really small and I'm not sure if its double threaded)



MSI Hermes Backpack (seems really stronger overall, not to mention better looking)






On the side note, curious also regarding the trade in program. Am I eligible still to apply to for it? Are there any guidelines for my case? (Bought in USA but I am not in USA) Really is a bummer, I was hooked with the MXM upgradable marketing since with that I have time. Now it seems like time really is not on our side with this trade in program.

 

MSI is listening, please don't give them any ideas about overcharging for the trade-in, no need to help them out.

Mods: Please help us out and move these discussion posts to the Discussions thread, thanks!! And, don't worry guys, MSI is listening there too...
http://forum.notebookreview.com/thr...0-gt80s-owners-gpu-upgrade-discussion.795236/

 

@MSIGeno I noticed on the msi.com product pages that there's an optional 4K panel for the GT62VR. I don't see that option for sale anywhere, any idea when that might be avaialble?

 

MSI Rep, can you please explain or elaborate on how the Trade-In program is set up, how the value of credit is being determined, how warranty (extended / 3rd party) are being handled, and why current owners must submit and complete the form prior to Oct 31st 2016? Why is this not running until the 2 product life cycle upgrade time-frame has passed?

 

How can MSI match this program in Europe ? Can you guys contact Europe rep to have a statement on this ? Thanks.

 

So it seems the only place to find this form is here....and the only way I could fill it in and send it was to take a screen shot and then copy and paste the email link.

My question to MSI reps is why such a messy system?

 

How come? You don't have a PDF editor? I think the easiest way to fill out the form is using something like Adobe, fill the info, then "print" as PDF. That way it becomes an image like file, instead of a fillable form.

 

I suppose I could have done that.

But really ....why make it that hard?
A link to a site you can fill out a form and send it off should be child's play for a company like MSI

 

I don't know the deal behind the PDF. For me it was the simplest thing to do. I've worked with PDFs, fillable forms, signed documents etc and for me it was second nature.

Not sure why they would need/opt for a PDF. It was probably faster to do so than to setup a page considering the program details are not out yet.

 

Yep, I check and nothing concrete as of yet.

 

well, one week later finally registered....so painful

 

Looks like Gino was online today after a weekend hiatus. Maybe some answers soon.

 

Interesting. I hadn't thought about those who bought from say xotic, and payed for upgrades before they even got their laptop. They would be unable to return the laptop to factory as they wouldn't even have the parts.

Just goes more to show that they need to make this situational per laptop. Offer a different deal for each model.

 

I don't think MSI realized they needed to send instructions along with the document.

Even though you and others found a path that got a PDF with the information filled in, it wasn't sent through the Adobe Send Verification path - to verify the sender, which since MSI set it up in the PDF they must have intended us to use it.

Did anyone get the PDF sent through Adobe Send on through to the destination address successfully? How did you get it to work?

 

I used the native Adobe app on my iPhone. I just opened it with Adobe, edited it, and there was an option in the app to email it. I CCd myself to make sure it didn't merge the black typing in with the black background, and all was good. I didn't use Adobe sign or use any account as some people stated. In fact it's one of the only times I've used Adobe on my phone.

 

I asked MSI this after I sent in the pdf -- if anyone is wondering where i go t the quote from

 

when i sent mine in it turned out to be blank but the values were filled in lol. MSI couldn't see them though and had me re fill it out directly in the email