** 1070 laptop: GT73VR, GT62VR, GT72VR reboot/crash problem **

Hey, that's great news.

I have an Asus repair depot near me, I drove in and dropped off my RMA - saved shipping.

See if MSI will let you do a "Will call" drop off, and pick up

 

For you and all users,

You have all the information in the first post of this thread.

------------

1 one week for the gpu to arrive, sent the laptop to msi, 3 days to change the card, 2 days to be back to me = 7 days

Theres no way to know if you have the lastest, one user said you can check the GPU revision number if you open the laptop - dont know if its true

If you have laptop build 2017, you have the new 1070, since theres no users with build 2017 with problems - check the box of the laptop

I see you didnt read the last pages of this thread, i recommend you to read all pages.

And yes, if i was you, i would return it or RMA

I dont think the bios changed anything, the vbios yes, but not the bios or ec firmware.

Regarding the 1885mhz lock with the 0D vbios, i dont know what say, because it is confirmed that ALL avaliable official vbios from MSI = crash

Only these two vbios work fine with defective laptops: .82 (limit to 1443mhz) or .8A (1650mhz limit)

I just dont know what to say, because you are the first user that is saying that vbios 0D fix the crash problem, lol

Well, i cant confirm or deny this, because now i have a new gpu.

Quick question: what games or benchmarks make the gpu go to 1900mhz or more?

I did test Bulletstorm Remaster again, but it reached max clock 1807mhz, and no problem.

Tested 4 games and no one goes past 1835mhz, maybe i need to put the textures on low to stress the gpu

Well,

If you have no problems no more @heliada , have fun and relax,

But, if you have problems in the future regarding this crash problem, please report it here.

Go for it.



Cheers !!!

 

I would take that. It was already a steal for that price, I paid a lot more for my new gt72vr and that only has one 1070! Just make sure to tell MSI you do not wish to have any limiting vbios installed. Otherwise I can 100% guarantee it will come back not fixed, just locked to 1442.5 MHz or 1645 MHz. That is the cheap fix for them.

 

Well I already had the 0D vbios before, so it for sure did not fix anything. The only thing that could've happened before is that it got corrupted during installation as I installed it differently this time. Which is possible to have happened for other users too. But as I said, it's possible I had entirely different problem to begin with since my card's only problem was boost speeds over 2000 MHz. Something clearly changed since that does not happen anymore! Was just trying to see what that could have been.

And yeah, this will be my last post for some time. Good luck to everyone I will just enjoy my beastly MSI. Gotta think of a name for it... (Yes I am that crazy person). Somehow he seems like a Richard. Not sure.

 

Guys with 1070 card can you please try quake champions on high settings and see if you also get fps drop to 100-110 in heavy fights.

 

Is the MSI bandage vBios permanent? I was thinking of installing it for the weekend, RMA on Sunday and install the old one back.

 

Nah, it cant be, if the vbios get corrupted you get serious problems.

You know what i think it its?

Summer.

The temperatures are higher so the laptop cant overclock as high as before, maybe is that.

I cant reach clocks above 1900mhz anymore as well, dont know if is the temperature or the new GPU.

Just tried Players Battlegrounds at the lowest settings and the highest clock was 1860mhz.

P.S

I think our laptops are not Richard but... Gary (click)

Man, i have some backlog to catch up, cant waste time with that game, sorry.

But you can check on youtube "Quake Champions 1070 laptop"

You can install all the vbios you want, no problem.

MSI told me to install the chinese 8A...

You can go back if want, before sending the laptop.


Cheers !!!

 

Has anyone tried installing the chinese bios and overclocking such that the card never goes above 1800MHz?
Please do tests and let us know if anything crashes again.

 

Does anyone know if they built any GT73VR 6RE SLI 1070 laptops in 2017 or where they all built in 2016? The reason I ask is that Newegg only offers replacement on this model laptop and wont issue a refund. If they made them in 2017 I might be able to specify a serial number when asking for replacement, but that wouldn't be an option if they only made them in 2016. If that was the case it wouldn't make sense to replace with another laptop that more than likely would have the same GPU's with the same problems. Damn...I am so upset right now. I regret buying this damn thing. A ton of money spent on a laptop that they knew had a defect right from the factory. I should have kept my Alienware...

 

Yeah, all the 6RE's would be Skylake, previous generation CPU's, and Kabylake came out early this year, so 7RE's are 2017...I think, maybe double check with MSI?

The BIOS date's are usually a good indicator, and it looks like 12-14-16 is the 1st 7RE BIOS date, a newer 6-6-17 is out now.
https://www.msi.com/Laptop/support/GT73VR-7RE-TITAN.html

My bold suggestion is to tell newegg of the problem, and say that you'd like to upgrade to a 1080 model, 6RE if needs be, otherwise a 7RF - and ask for a new unopened unit - important.

Good luck

 

Could someone please point this fool in the direction of the 86.04.5B.00.8A bios? My google-fu is week and I cant seem to find it. Thanks...

 

[GT] VBIOS for NVIDIA GTX 1070
https://forum-en.msi.com/index.php?topic=281873.0

 

Thanks for all of your help.

 

I have flashed the newest BIOS and VBIOS and it is actually worse than when I started. Now I crash Icestorm even at stock settings. I did manage to get one good run in with slight boost and got a score of
174384. For just a brief second I thought maybe the new VBIOS had fixed the issue. I ran the test again and it crashed as expected. It runs very stable when doing the harder tests, but it crashes with the simplest things. It runs away screaming like a little girl at the mere mention of playing Checkers. I am so disappointed with this laptop. I will be giving MSI USA a call on Monday morning. I hope that there customer service people are decent. Guess I will find out...

 

This is why I don't ever purchase anything from Newegg where I would be screwed big time in the event of a return or pure buyers remorse.
Almost always there is an identical item available on Amazon, Walmart, Bestbuy, Dell, etc...

 

Honestly they won't know about this problem at all.
Just explain to them what's happening and that you don't want a vbios installed.

 

Going to try...

 

Also ask the city of the nearest MSI repair depot.
---
The reason I always give Amazon my first choice is that they always offer a customer friendly resolution. (Returns, no questions asked, free returns if it's a fault). In my case they offered me 20% off or a return + refund, and they even scheduled a callback later to see how my RMA was going (even with the same rep).

 

OK...I think I figured it out. Our laptops have become self aware. I honestly think that my laptop heard me when I called for the RMA with MSI USA. Prior to making the call, I could not complete a single pass of 3DMARK Ice Storm even on stock settings. Now I can run it all day long with stock or overclocked settings. I did have one crash when I pushed everything to max in Dragon Center (+200 Core, +350 Vram, CPU at 42), but it only happened once and I was able to run at those settings several times after. My score on Ice Storm running stock is about 126,000 on average. My best score was 174,384 with overclock via Dragon Center, but my average is about 170,000. That works for me. I have been running it all day on and off to make sure it is stable. I have an open RMA that I think I might cancel if this keeps up.

I honestly don't know exactly how or why it has become stable, but here is a list of what I did prior to the miracle.

• I updated the BIOS to version E17A1IMS.10C
• I updated the VBIOS to version 86.04.56.00.3A
• I performed an EC Firmware reset / cleared CMOS
• I used IOBit Uninstaller to remove all traces of the NVIDIA drivers/etc.
• I installed NVIDIA drivers version 384.76

I'm sure that one of those must have been what appears (knock on wood) to have fixed my issue, but what has me baffled is why it didn't fix it right away. I ran the benchmark test all night trying to see if I could find a fix. I wanted to be sure that it was the GPUs that were the issue and not something else before I made the call to MSI. Nothing seemed to help so this morning I called them and got the RMA. It was right after I made the call that the issue seems to have gone away. I am not complaining...just really baffled.

For those that want more detail...I ran GPU-Z and logged the info so I could see exactly what was happening during all of the runs. I was afraid the VBIOS I used might have locked the GPU at 1400 or something. That doesn't appear to be the case. It ran from about 1442 on up to about 1847 with a very rare 1900 or so depending on what overclock I had. GPU temps stayed mostly in the 50's with a max of 63. The fans worked great and never maxed out. Was actually pretty quiet.

Well...I am not ready to call it fixed, but if nothing changes by Wednesday I am going to call and cancel the RMA. My laptop is performing perfectly and I am very happy with the numbers I am getting in games and on benchmarks. If any of you have any questions about what I did, please feel free to ask. For those in the USA...have a happy fourth of July.

 

When I bought my machine I had all kinds of issues. My machine would not even boot correctly sometimes. I would turn it on and it and the power would go on and I would get nothing else on cold boots. GTA 5 would artifact and reboot Apparently it was a bios issue after a few bios updates and 1 that specifically called out fixing "the hang up issue" it always seemed to boot up properly. I had Age of wonders 3 crash on me often on the first try but i upgraded my drivers and all good. For the most part my system is good like BanditBuzz. I've noticed MSI seems keep fooling around with the vbios. I only see vbios 86.04.31.00.0D from 9/9/2016. For me it seems to work well enough for now. Unless that changes or especially if we get a reasonable vbios/driver fix I'm keeping mine because its probably not worth the hassle to send it in.

 

I have been running tests all morning. No issues. I am going to cancel the RMA. I have 2 years and 3 months of warranty with 1 year of accidental coverage. If the problem ever comes back I can always send it in. Right now it is working perfectly. I hope those of you with issues get them figured it. Its a great machine when it is working.

 

The tests have nothing to do with it, even I can run the tests without crashing. Try playing some games and see.

 

Actually they do as was pointed out by several people on various threads. The simplest test (Ice Storm) caused the greatest problems along with most simple games. I have been playing several games and running the tests with no issues at all. Take that however you want and do whatever you want. Good luck.

 

OK. It's weird that I'm only getting 42 746 on Ice Storm but around same as you in Time Spy.

 

Is there a setting where boost has to be enabled for 3dMark For some reason all my benchmarks and tests are locked at 1442.5 and it never stays there when I play a game.

 

Are you using Dragon Center? If so...what settings are you using? What Vbios do you have? Did you uninstall your Nvidia drivers and reinstall? Did you make sure to clear your CMOS to get rid of old settings?

I am not using any special 3Dmark boost setting or anything. I am running it straight up. Only changes I make are via Dragon Center. I run it on Sport for base numbers and then I use the settings under Turbo to adjust the Core and Vram settings. I crank the core to 200 and Vram from 200-300 is stable for Ice Storm...350 works on Time Spy. CPU is set at 41 or 42. Not much difference.

When running in sport mode I get from 1442 - 1667mhz or so. When running the +200 in Dragon Center I get 1442 - 1850mhz and huge gain on test. Seems to run exactly as designed. I checked my scores against those with the 7RE (2017) GT73VR and they are virtually the same so I don't think the VBIOS restricts these cards in any way.

I am new to overclocking and just learning so please forgive the ignorance. I might try MSI Afterburner in the future, but the last time I tried it it did not work. Would not apply overclock to anything. I have a feeling it has to do with Dragon Center or some other driver/software conflicting with it. I assume you cant have 2 programs trying to control the system at the same time.

 

Something isn't right with that. My lowest score on Ice Storm running bone stock was about 126,000. Even Ice Storm Extreme I ran 166,000 so go back and check your settings.

 

Was because I wasn't doing the Unlimited version
Once I did that everything was fine.

I reinstalled windows and over locked both GPU and CPU. Gpu is reaching 1930MHz without crash and one games that crashed an hour ago on my previous windows installing are not crashing anymore. Hmm... 3DMark tests also not crashing anymore.


I tried what you suggested, everything up to the drivers but it still crashed. Before the formatting I installed the 0d vBios mentioned earlier and the only crashes we're bluescreena, WHEA UNCORRECTABLE probably related to overclocking the I couldn't tell why. Even the gpu speed wouldn't exceed 1445 in 3dmarpk but now I think it does
We'll see what happens.

Sent from my Nexus 6 using Tapatalk

 

It goes to 1990 MHz now.

Sent from my Nexus 6 using Tapatalk

 

I don't run the unlimited.

 

http://www.3dmark.com/3dm/20867956?

 

According to 3DMARK...something is up with your drivers. I would uninstall your Nvidia drivers and install the newest non-beta drivers...384.76 is what I am using.

 

Good idea.
I created a restore point in case this causes the crashes.

 

I hope it works for you. Good luck.

 

Any luck with your system?

 

In a fresh windows installation with stock everything, laptop boost up to 2000 and doesn't crash.

Updated drivers recommended in MSI site, crashes immediately on opening games.

Windows restored before but not before windows tried to force update itself and revert the update due to a screw up.

After restore games still crash.

Yep. It's insane

Sent from my Nexus 6 using Tapatalk

 

Sorry to hear that. Did you do a CMOS reset and complete power off after updating? Sometimes the old settings are not cleared and the problems remain. Just a thought.

 

No.

I talked with Amazon and they would only give me $400 off regardless of what it is. I don't feel like RMA would give me enough time so I'm thinking of what to do right now.

 

If you are unhappy with the system and Amazon will allow you to return it, that is the way I would go. Get your money back and look into other options. Lots of great choices from ASUS, MSI, ACER, ALIENWARE, CLEVO, etc. Whatever you decide to do, I wish you the best of luck and hope you will keep us updated.

 

I have to agree with @BanditBuzz - if you are getting vaporlock trying to act or decide, error on the side of getting your money back - and get time for making an informed decision.

A great deal isn't a great deal if you don't have a path to a successful outcome, and you must be getting close to the end of the return period, try not to push the edge of it as some vendors will count the shipping time in that return period - it must be on their floor before the return period expires.

 

Haven't seen this asked yet so I'll ask instead:

Do your cards have MICRON MEMORY Or SAMSUNG MEMORY?
Do the "2016" cards that crash have micron memory or samsung memory?
What is the Vbios "third" part number?

https://forums.geforce.com/default/...ver-or-bios-bug-in-micron-memory-1070-cards-/

http://www.overclock.net/t/1613644/the-definitive-gtx-1070-micron-memory-thread

 

How do we find out?

Sent from my Nexus 6 using Tapatalk

 

apologies for this being off topic. But I've read a number of reports about hinge failures on MSI Laptops. From my understanding there appears to be two different hinge types, one with hinges on the outside and one with the hinge more centrally. Is one more susceptible to issues than another?


Sent from my iPhone using Tapatalk

 

That's a topic for the main owners thread, or another independent thread, not here

The Official MSI GT73VR Owners and Discussions Lounge
http://forum.notebookreview.com/threads/the-official-msi-gt73vr-owners-and-discussions-lounge.794968

 

I can confirm that I have Samsung memory. GPU Z shows 'Memory Type' as 'GDDR5 (Samsung)'

Sent from my Nexus 6 using Tapatalk

 

Hey man, I just came here from a reddit post earlier. A kind man linked me this forum. I have the exact same issues as here, but instead of a white screen, I get the BSOD!

Here's the funny thing though, the laptop performed fantastic for a few months.. (bought it 9 months ago, worked fine). In May 2017 when Quake Champions was in closed beta, it worked FANTASTIC. No fps drop what so ever! But now, and even after that beta actually, the laptop BSODs within 5 minutes of gameplay. The only way I could beat this is by putting on the turbo fan boost (GT62vr 6re), but then the game has MASSIVE frame drops (goes down to 40 fps sometimes) especially in large battles, exactly what you said. I have this same issue on PUBG as well.

Here's the weird thing though guys, the laptop USED to perform phenomenally under NO turbo fan boost at all. Gears Of War 4 ran perfectly without any issues at all. Now even GOW4 crashes on me if I dont have turbo boost on, and I have a feeling that turbo boost does throttle the performance a lot.

Here's what I've pasted on Reddit, PLEASE let me know if you guys have had similar issues too:

-----
Hi all,

This is an issue that's been plaguing my laptop for a couple of months. I've been having performance issues on my laptop. Whenever I play Quake Champions or PUBG online, I play for a few minutes, and then my computer BSOD's on me. The only way to combat this is to use my inbuilt fan on HIGH, and then the BSOD goes away, but I'm having terrible frame rate drops, especially in high intensity battles (Quake Champions : when there's more than two people in the screen battling) The funny thing is, the game used to run super smooth on the 5th of May during the closed beta. But now it just doesnt work properly any more. I checked the BSODs on "Whocrashed" and it came up with this:

38 crash dumps have been found and analyzed. Only 5 are included in this report. 3 third party drivers have been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

maudiofasttrackpro.sys (Fast Track Pro WDM Audio Streaming Driver, M-Audio) nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 384.76 , NVIDIA Corporation) bedaisy.sys

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.

Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

Please ignore the maudio Fast track pro issue, I've changed the sound card to something more stable, but the issue persists.

bedaisy.sys is a anti cheat software for PUBG, and seems to not cause a problem when the fan is on high :S. It was a one off issue.

I've seen the biggest culprits (On blue screen checker) are:

• ntoskrnl.exe (doesnt solve anything)
• dxgmms2.sys
• nvlddmkm.sys
• dxgkrnl.sys

Temperatures in degrees centigrade:

• Without Fan boost: 70 - 80 (sometimes lower, but still BSODs)
• With Fan boost : Doesnt cross 70 (random fps drops etc)

Please help. I'm losing my mind over this! Is this a hardware issue? Or is it driver related?
-----

PS: It feels good to know that other people are facing the same issue. I thought I was alone in this after months of searching the root cause of the issue..

 

wow, no crashes so far for my gt62vr from 2016. I have the 0D vbios installed. I do notice Doom causes my GPU to get stuck at 1442mhz and it never downclocks until I reboot. All my blizzard games down clock my GPU right after I exit the game.

HWInfo displays "yes" in Performance Limit - Utilization though.

nvm, sc2 shoot my GPU clocks to 1873 mhz.

 

Grey Util (Utilization) means the GPU is idle. If the GPU is in use but not at a power limit, the graph will be blank during that time.

 

Whoa plee82! Good to see you here too man! I was the guy who had a conversation with you on Reddit for the same issue as well! Good news is that I've just visited the service center, and they said that they'd replace the gfx card! I remember you mentioning that they might flash the vbios, so just to make sure, is there a way to identify the gfx card by serial number or something? I really don't want to open it up again tbh.

 

Haha good to see you! Does gpuz show any serial number or unique identifier? Was it hard to open the laptop? I was under the impression it was just 10 screws.