Chi Mei N173HHE-G32 issue with G-SYNC? (Confirmed: it does support G-SYNC)

So I just received my MSI GT73VR Titan Pro which has a Chi Mei N173HHE-G32 screen supposedly with GSYNC

I checked in the nVIDIA Control Panel but there is no GSYNC option.

What gives?

I installed MSI's official 376.39 driver by the way

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Edit:

Here's an image of this same model with GSYNC so people, don't be scared of buying this laptop, it does have GSYNC. My system i being replaced as it was an anomaly

 

MSI models have been super sketchy with GSync. I've heard reports of this before where they expected GSync but it wasn't there. I know unlike some makers they released the models first without GSync while waiting for GSync certification.

Have you asked @Donald@HIDevolution about it yet?

 

I haven't but he isn't a technician.

Hoping for other users to give some feedback

Here are my screen details:

 

This laptop and the screen definitely supports G-Sync. Have you checked both Vertical Sync and Monitor Technology under the Global Settings ?

Sent from my ASUS_Z016D using Tapatalk

 

Try using a driver other than what came from the OEM.

 

there is no monitor technology like when you do have GSNYC, and no GSYNC tab.

The V-Sync has a few options like managed by 3D App or on, or Fast, nothing of that has anything to do with getting GSYNC

 

Then perhaps you just need a driver update or reinstallation of the drivers, but I'm sure you have already tried the latter.

Sent from my ASUS_Z016D using Tapatalk

 

Ill try reinstalling the driver, the laptop was already using the nVIDIA Graphics Driver maybe it's because I didn't install the Intel driver first this happened?

I'll try now

 

While reading through the MSI forums, I found this and some users stated that doing this brought back the GSync option in the Nvidia control panel. I don't know, may be give it a try :

1. Windows must be installed in Legacy Mode (settings in MSI BIOS).
2. Reboot and go to BIOS, change to UEFI. Save and reboot. Windows don't start.
3. Reboot and go to BIOS, change to UEFI with CSM. Save and reboot. Windows don't start.
3. Reboot and go to BIOS, change back to Legacy. Save and reboot. Windows start and G-Sync should be visible in NVidia panel

Sent from my ASUS_Z016D using Tapatalk

 

You're in Optimus mode? The G-Sync control panel won't show up for the internal display if you're running it this way. Same thing happened on my P670RS when I was using the MSHybrid setting - G-Sync only appeared for my compatible external monitor, not the built-in screen.

 

oh I did press the button on the right to switch from Optimus to dedicated only

this laptop has Optimus but they don't run together at the same time so I don't think thats Optimus

I even tried the new driver 378.49 but no luck

 

Is there something in the BIOS that allows you to switch between hybrid and discrete?

 

nope, it's only with a key on the right next to the numpad. You press that button, then Windows reboots and switches the graphics

When in discrete mode, you don't even see the Intel HD Graphics as it's not there so it shouldn't activate Optimus and make GSYNC not work

I guess this screen has no GSYNC

 

Just sent MSI a support ticket

 

Did you run the G-Sync test from NVIDIA to see if it is actually working?


Sent from my iPhone using Tapatalk

 

no, can you tell me how to do this or where to get it?

 

I have the same screen and it has G-Sync.

 

ok that's good at least

I installed Windows 10 in Super RAID 4 mode / UEFI / Secure Boot = On

what can you suggest?

 

Look up G-Sync pendulum demo. It's available for download on NVIDIA's site.


Sent from my iPhone using Tapatalk

 

I installed it but when I click on the GSYNC Icon on the top left, it goes back to VSYNC OFF right away

 

Post a GPU-Z screenshot

 

Also note, that even though Secure Boot is enabled, when I enable the Fast Boot option in the Boot options and save, it reverts back to disabled after I reboot

 

That's also the right GPU. Since, unlike the other user, you have KabyLake you may have to update your BIOS for g-sync license. Different CPU breaks g-sync license.
See if they have an update for your model. Also make sure to use the latest NVIDIA driver, since older ones won't have the required code either.

 

BIOS is the latest bro, E17A1IMS.308

I hope MSI responds to my ticket with a new BIOS then

 

Don't you have a button that switches GPU? It's on the right hand side.

 

Sorry its the second one down.

 

yes offcourse, that's what I've been saying in my previous posts, I did switch from the Intel Graphics to the GTX 1080 using that button and then I no longer see the Intel HD Graphics

I think it's as Prema said, since I have a Kaby Lake I may need a new BIOS update

 

Here is a shot of the manual.

 

Oh, I would think it would have the correct BIOS with all the prep they did for you.

 

Maybe try installing the entire driver?

 

tried that, I was skipping the 3D Vision Driver initially but even with that, no joy

 

HIDevolution is not responsible for the BIOS, MSI provides the BIOS and it does have the latest one

 

I have the same display on the GT73VR 6RE. It has gsync.

 

ahhh because you have a Skylake CPU. I guess I need to wait for a BIOS update

 

Oh .. yep. Hope they can get it to you quick.

 

My 7RF had kaby lake and the same screen and I had GSYNC. I returned it to Newegg otherwise I'd take a screen shot.

I had to enable it in the nvidia control panel but the option was there.

Do you know if HID modified the image from stock or did a windows clean install?

 

I did a clean install myself bro

anything you can suggest?

 

Did you have gsync before the clean install or did you not notice?

You can try checking under "manage 3D settings" in the nvidia control panel and make sure that "monitor technology" is set to gsync.

You could also check your windows monitor drivers. I'm using the Microsoft driver 10.0.14393.0

Another thing to try is use the MSI restore USB and set it back to the factory install. There's not much bloatware and it can all be removed by uninstalling.

 

I don't have the MSI restore bro I ordered it with a clean install

Do you remember if the MSI factory image was setup as UEFI and Secure Boot on?

 

Yeah, that's one of the problems with getting MSI / Asus laptops from Boutique shops, they are responsible for the OS install / config, and you don't get the efforts of MSI in the OS config or installation.

I always thought that was kinda weird, why would MSI not want to put their best configuration forward - the software / hardware work closely together, and why would MSI not want their tuned image to follow their hardware.

I think if you contact MSI - register your laptop through MSI here:
https://register.msi.com/home/login

You can get support through MSI as well, ask questions, get specific downloads (likely not the OS image), and even RMA - they might let you RMA the laptop to them to get the official OS image - if you are interested

Otherwise you can go to MSI support locally in Dubai, and take a 32GB flash drive with you, give them the puppy-dog eye's (tearing up a little), and ask kindly to run BurnRecovery on the same model laptop in their stock. Maybe they will be kind and restore to your boot drive the standard image / recovery partition, then you can run BurnRecovery yourself from your newly imaged boot drive / recovery partition.

AFAIK the boutique shops never get that image, all their laptops from MSI come blank.

 

I already registered and creates a ticket

I'll wait for MSI to respond

 

@Phoenix this is likely the issue, and I see you trying to verify that the production units from MSI are set up like this, maybe also ask in the main owners thread for the GT73VR.

 

Yeah, you'll probably get a quicker response from the NBR GT73VR owners thread, I've seen this problem come up a couple of times when people do a "clean install" and didn't note the BIOS settings before "load defaults" or making their own settings changes.

Someone there will likely give you what you need before going 3 rounds with MSI support

 

Oh yeah, I meant to mention that if you have a boutique shop MSI you are supposed to get support through the shop, not MSI, but MSI will honor the warranty - 2 years I think even for the boutique model.

I'd word things such that you don't mention the shop, just go in cold as a new MSI owner, say you did a clean install and you don't have G-sync, what configuration changes do I need to make it work loading the OS from MS media.

Maybe you already did that, but figured I'd give you a heads up to save you time.

 

Probably. Because the new models isn't listed.

https://www.msi.com/faq/notebook-2415

 

Same laptop as yours GT73VR 7RF

same display, even same production week lol ) have g-sync

 

Whats your BIOS version?

 

They all come with the same bios as there's only been one release so far.

I'm 99% sure it's the something to do with the clean install of windows.

 

http://www.notebookcheck.net/MSI-GT73VR-7RF-Titan-Pro-Notebook-Review.189710.0.html Tested model have different BIOS version.

 

BIOS Ver. E17A1IMS.30A
BIOS release 2016/11/17