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    Chi Mei N173HHE-G32 issue with G-SYNC? (Confirmed: it does support G-SYNC)

    Discussion in 'MSI' started by Spartan@HIDevolution, Jan 29, 2017.

  1. Papusan

    Papusan Jokebook's Sucks! Dont waste your $$$ on Filthy

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    Yees exactly!! :bigyes: Same as the tested one in Notebookcheck. And bro @Phoenix use BIOS E17A1IMS.308 who is the latest one. Maybe a Glitch from MSI :cool:
     
    Papusan, Jan 30, 2017
    #51
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  2. Rynaus

    Rynaus Notebook Consultant

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    His BIOS version is already 308 and that's the only version available on MSI's website.

    @Phoenix I wouldn't rely on MSI support. As @hmscott mentioned, you are most likely to get better help from the owners forums. This other guy who got it fixed with the help of guys from the forum later got an email from MSI support saying that G-Sync is not supported in his model, funny that he already had setup G-Sync

    Sent from my ASUS_Z016D using Tapatalk
     
    Rynaus, Jan 30, 2017
    #52
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  3. specialist7

    specialist7 Notebook Evangelist

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    Do you both have the same vBIOS version? there may be a different one for ones equipped with regular screens and another one for 4K panels.

    Example: The 1070 has
    86.04.31.00.0D (regular/120Hz)
    86.04.31.00.0C (4K)
     
    specialist7, Jan 30, 2017
    #53
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  4. hmscott

    hmscott Notebook Nobel Laureate

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    It sometimes takes a few rounds of back and forth with MSI technical support to get them focused on the problem at times, that's why I said before he could go 3 rounds with MSI support he could likely get the answer from a GT73VR owner here.

    The one advantage @Phoenix has that most don't, he has a local MSI depot where he can walk in and get help :)

    It's a good idea to register your MSI laptop as soon as you get it. If you register in the first 2 weeks you get a 3 month extension on your warranty - at least I did - not sure if that bonus is still in effect :)
     
    hmscott, Jan 30, 2017
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  5. James D

    James D Notebook Prophet

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    E17A1IMS.30A looks newer than E17A1IMS.308 to me (A>8).
    +1 for vBIOS comparison.
     
    James D, Jan 30, 2017
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  6. MBN

    MBN Notebook Enthusiast

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    This is very shocking and frustrating @Phoenix. ! I am sorry to hear that about your unit & really hope this can be sorted out some how.

    As @Galm said ( MSI models have been super sketchy with GSync). I have to strongly agree with you here.

    Ever since the MSI GT73VR came out in August. I have personally emailed different re-sellers like Gentech, Xotic PC etc. For some reason there seems to be an issue with MSI getting their laptop screens Gsync certified.

    Five months passed now, and still this hasn't been sorted out and causing a lot of potential buyers to re-think their laptop options. I don't understand the delay and lack of clarifications on this from either MSI or Nvidia.
     
    Last edited: Jan 30, 2017
    MBN, Jan 30, 2017
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  7. saturnotaku

    saturnotaku Notebook Nobel Laureate

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    MSI generally makes good hardware, but stuff like this gives me pause when thinking about buying.
     
    saturnotaku, Jan 30, 2017
    #57
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  8. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    I got the bonus bro

    2 years warranty - one year is global international warranty with accidental damage and another year is normal warranty + 3 months warranty for filling out their customer survey asking me what i my favorite color and games and whatnot :eek: :rolleyes:
     
    Spartan@HIDevolution, Jan 30, 2017
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  9. saturnotaku

    saturnotaku Notebook Nobel Laureate

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    This is nice, too, but it's not worth a whole lot if you can't get support when you ask for it.
     
    saturnotaku, Jan 30, 2017
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  10. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    My VBIOS is: 86.04.3B.00.07
     
    Spartan@HIDevolution, Jan 30, 2017
    #60
  11. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    I have to note, when I first got the laptop, before formatting and doing a clean install, I reset the BIOS to its default then changed to RAID mode

    Can someone who has GSYNC working take a screenshot of every screen / menu in the BIOS and post it here?
     
    Spartan@HIDevolution, Jan 30, 2017
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  12. hmscott

    hmscott Notebook Nobel Laureate

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    Sometimes there are 2 reset-able base BIOS settings options, one for default, and one for optimized default, try the other one if there are two - then set to RAID to support your SSD configuration.

    Also, I assume you sent email to HID as well, and they should be able to set you right for enabling G-sync, as they should have had it working before shipping.
     
    hmscott, Jan 30, 2017
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  13. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    I will call them in a few hours bro once they open
     
    Spartan@HIDevolution, Jan 30, 2017
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  14. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    So I just logged in to my MSI account to check the status of my ticket and guess what? It was deleted and there are no records of all what I typed and the system info report I said [​IMG]
     
    Spartan@HIDevolution, Jan 30, 2017
    #64
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  15. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    I just called their UK Support and have been on hold for 10 minutes :rolleyes:
     
    Spartan@HIDevolution, Jan 30, 2017
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  16. hmscott

    hmscott Notebook Nobel Laureate

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    Did you get an email confirmation for the ticket submission, try clicking on the link in that email to bring up the ticket.

    If all else fails, resubmit it again. Don't let a glitch stop you in your tracks :)
     
    hmscott, Jan 30, 2017
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  17. hmscott

    hmscott Notebook Nobel Laureate

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    It's Monday morning, all those laptop problems since Friday are all queued up on hold ahead of you :(
     
    hmscott, Jan 30, 2017
    #67
  18. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    I'm formatting now and installing Windows in AHCI mode
     
    Spartan@HIDevolution, Jan 30, 2017
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  19. Maineiac12

    Maineiac12 Notebook Evangelist

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    Maineiac12, Jan 30, 2017
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  20. James D

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    MSI has one real stinky habbit. They alway hide all previous BIOSes and Firmwares calling latest one as "first release". Such kind of BS I disgrace because have to keep previous version of firmware as latest one has fan turned always on.
     
    James D, Jan 30, 2017
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  21. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    If installing Windows in AHCI doesn't solve this i will try flashing that same BIOS again
     
    Spartan@HIDevolution, Jan 30, 2017
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    Last edited: Jan 30, 2017
    James D, Jan 30, 2017
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  23. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    Just installed Windows in AHCI mode. Same result.

    I also refreshed the EC firmware but no luck

    When trying to refresh the same BIOS again after placing it on a USB flash Disk, it says wrong image size
     
    Spartan@HIDevolution, Jan 30, 2017
    #73
  24. MBN

    MBN Notebook Enthusiast

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    On HIDEvolution website the MSI GT73VR 7RF Titan Pro-425 and other MSI GT73VR's are all advertised with G-Sync display. Based on the unit you received @Phoenix maybe that's not the case and this needs to be reviewed/checked by them before shipping it out to customers to ensure
    the information is either updated, or the unit is inspected property to insure it has G-Sync.

    Just a thought.
     
    MBN, Jan 30, 2017
    #74
  25. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Kevin@GenTechPC, Jan 30, 2017
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  26. James D

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    Your bios is 11/04/2016 11:06:37 Ver: E17A1IMS.308 while MSI claims its 2017-01-12. They forgot to actually update it or what?
    Fixed 30A is 11/17 and is NEWER as I suggested before. MSI should stop failing with BIOSes and finally provide an actual fricken list of all released bioses by date instead of BS-ly edited list of only one "first released".
     
    Last edited: Jan 30, 2017
    James D, Jan 30, 2017
    #76
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  27. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    how to download that BIOS man
     
    Spartan@HIDevolution, Jan 30, 2017
    #77
  28. Maineiac12

    Maineiac12 Notebook Evangelist

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    Global site shows the same versions of bios and EC firmware. Also, the download links on USA and global sites both point to the same file locations.
     
    Maineiac12, Jan 30, 2017
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  29. hmscott

    hmscott Notebook Nobel Laureate

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    Before flashing firmware I'd check with HID to make sure your config was G-sync. They should have set it up and tested it for functionality. @Donald@HIDevolution

    You shouldn't need to flash firmware different than what they used.

    I hope you preserved their OS install... and did your test AHCI Windows install on a new / different SSD...
     
    Last edited: Jan 30, 2017
    hmscott, Jan 30, 2017
    #79
  30. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    I give up on GSYNC on this laptop.

    Im just gonna enjoy it with no GSYNC
     
    Spartan@HIDevolution, Jan 30, 2017
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  31. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Okay, that's good then because sometimes users stated that they don't have files or outdated info.

    Stock image normally works fine, so if something doesn't work after a clean install then we will have to troubleshoot for drivers and utilities issue.
     
    Kevin@GenTechPC, Jan 30, 2017
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  32. hmscott

    hmscott Notebook Nobel Laureate

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    There have been so many problems with Nvidia drivers and G-sync lately I wouldn't be surprised it would be hard to find a driver package that will work.

    Maybe someone here with that same screen can comment on which Nvidia release they are running that supports G-sync reliably.

    @Phoenix 's build shows it's supposed to be a G-sync display:

    LCD Panel
    Chi Mei N173HHE-G32 Full HD (1920x1080) 120Hz 5ms 94%NTSC TN Matte LCD w/ G-Sync Technology

    But, it sounds like @Phoenix is tired of messing with it for now.
     
    hmscott, Jan 30, 2017
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  33. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    Please help me I am your friend
     
    Spartan@HIDevolution, Jan 30, 2017
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  34. saturnotaku

    saturnotaku Notebook Nobel Laureate

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    The machine was advertised as having G-Sync. You should get what you paid for.
     
    saturnotaku, Jan 30, 2017
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  35. Rynaus

    Rynaus Notebook Consultant

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    You never give up ! We'll get your G-Sync working.

    Sent from my ASUS_Z016D using Tapatalk
     
    Rynaus, Jan 30, 2017
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  36. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    J00 R D4 M4n!
     
    Spartan@HIDevolution, Jan 30, 2017
    #86
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  37. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    No man I love it a lot I'll keep it regardless it's a lovely 120hz screen with awesome colors :eek: :p
     
    Spartan@HIDevolution, Jan 30, 2017
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  38. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    We all help each other out here, and because we are gamers we all want to pursue not only performance but perfection as well. :D
     
    Kevin@GenTechPC, Jan 30, 2017
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  39. Papusan

    Papusan Jokebook's Sucks! Dont waste your $$$ on Filthy

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    Maybe you could receive a bios dump from the person with the working G-sync (same machine). Or let Svet take a look into this. The machine with this panel is advertised with G-sync on Different resellers MSI laptop configuration. But not on MSI's web site as I can see. What a mess!! Even locked down ram possibilities :eek: And the i7 BGA is the last nail in the coffin for good experience.
     
    Papusan, Jan 30, 2017
    #89
  40. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    FYI, I tried reinstalling the BIOS E17A1IMS.308 from MSI's website, when I put the file on a USB Flash Disk or even in the root of C:\ , going into BIOS then initiating the BIOS update then pointing it to that location, it says file size is wrong :rolleyes:
     
    Spartan@HIDevolution, Jan 30, 2017
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  41. Rynaus

    Rynaus Notebook Consultant

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    Since you already have the same BIOS version, I don't think it will make a difference if you re-flash it.

    Sent from my ASUS_Z016D using Tapatalk
     
    Rynaus, Jan 30, 2017
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  42. Rynaus

    Rynaus Notebook Consultant

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    Rynaus, Jan 30, 2017
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  43. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    dude, I've done 5 formats / clean installs, let alone DDU
     
    Spartan@HIDevolution, Jan 30, 2017
    #93
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  44. Rynaus

    Rynaus Notebook Consultant

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    That sucks ! Looks like you need a BIOS update and/or correct settings for the BIOS. I hope someone with the same model can help you with this.
     
    Rynaus, Jan 30, 2017
    #94
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  45. Rynaus

    Rynaus Notebook Consultant

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    Just so we haven't left out any known options - did you try a factory reset via the F3 key at boot ?
    https://service.msicomputer.com/msi_user/support/techfaqdetail.aspx?formid=3034

    I don't know if this works for you since you did a clean install, perhaps this will just restore windows to your current clean version even if it works.
     
    Rynaus, Jan 30, 2017
    #95
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  46. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    it won't work, these are brand new SSDs with a clean install
     
    Spartan@HIDevolution, Jan 30, 2017
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  47. Rynaus

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    Ah so this only works on a factory system with the pre-installed HDD/SSD + OS. I think the System Builders must also try to include the original MSI image even if the disk options were customized. It would be useful in situations like this.
     
    Rynaus, Jan 30, 2017
    #97
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  48. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    They offered to but I didn't want as that would set back the original MSI partitioning which has nothing to do with my SSDs installed on the system. Furthermore, this was the last thing I thought I'd have an issue with to be honest, when I logged in to my system via TeamViewer to check the temps and whatnot, I didn't even think of opening the NVCPL to check if G-Sync is working
     
    Spartan@HIDevolution, Jan 30, 2017
    #98
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  49. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    At this point, I am just hoping MSI releases a new BIOS, VBIOS or nVIDIA releases a new Driver that fixes this
     
    Spartan@HIDevolution, Jan 30, 2017
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  50. Papusan

    Papusan Jokebook's Sucks! Dont waste your $$$ on Filthy

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    Have you tried the Nvidia driver used in Notebookcheck review of the machine? I don't know what yoou use but take a look.
     
    Papusan, Jan 30, 2017
    #100
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