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    GE62VR 6rf audio jack issues

    Discussion in 'MSI' started by Brenden Weaver, Feb 6, 2019.

  1. Brenden Weaver

    Brenden Weaver Notebook Enthusiast

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    Anyone have this problem? I only get one channel on the headphone port. All audio works good on the speakers or through hdmi but it acts like the port itself is jacked up
     
    Brenden Weaver, Feb 6, 2019
    #1
  2. senso

    senso Notebook Deity

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    Replacing the jack is the solution.
     
    senso, Feb 7, 2019
    #2
  3. ryzeki

    ryzeki Super Moderator Super Moderator

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    This, something is either stuck or broken in the jack that makes the PC think the jack is in use even if nothing in use.
     
    ryzeki, Feb 7, 2019
    #3
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  4. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    Could be something inside the port too, you can get only one audio channel if the headphones aren't going in all the way. Also, if you've got an audio in and audio out port, and are using headphones with an inline mic and only one jack, it might not be making good contact inside.
     
    Support.3@XOTIC PC, Feb 8, 2019
    #4
  5. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Do you have another headphone that you can test with? Also, is it plugged in all the way?
     
    Kevin@GenTechPC, Feb 9, 2019
    #5
  6. Brenden Weaver

    Brenden Weaver Notebook Enthusiast

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    yeah plugged in all the way, tested with multiple sets of headphones. I think its time to buy a soldering iron and get on that port. :-(
     
    Brenden Weaver, Feb 11, 2019
    #6
  7. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    I guess it's alright to do it if it's out of warranty, but if it's still not good, buy an USB to 3.5mm jack adapter, take your pick below.
    https://www.amazon.com/s?k=USB+to+audio+jack+adapter&ref=nb_sb_noss_2
     
    Kevin@GenTechPC, Feb 11, 2019
    #7
    Brenden Weaver likes this.