GT72/GT72S and GT80/GT80S Owners GPU Upgrade Discussion

If you are talking about @thegh0sts that P870DM laptop has an unlocked BIOS as well, Prema BIOS with unlocked power settings, which he has raised before getting the 1070 while experimenting with his 200w 980 + 330w PSU, which should help get full performance from the 1070 in that laptop, but I doubt the MSI GT72 will do the same.

We need someone with experience to do the 1070 upgrade in a GT72 980m and a GT72 980 model(s) that can find out if the upgrade gets full performance.

The 980 uses 130w-165w vs 100w for the 980m. Even if they both use the same 230w PSU, it's a matter of headroom - the 980 with 230w PSU was drawing over 220w:

MSI GT72S WITH GTX 980
http://www.pcgamer.com/msi-gt72s-with-gtx-980/

That's why I would like to see the difference in performance and temps between a 1070 in a GT72 980m vs GT72 980.

 

/
So why can MSI not just come out and say that it is possible to offer an upgrade kit for certain models but implementing the upgrade will be vastly more expensive and time consuming than initially envisaged, and they need to provide figures for this, therefore we are going to offer everyone an alternative upgrade option.

In this scenario they should have given everyone a complete refund of their original purchase price of their laptop and offered the replacement laptop at a discount.

Also, is there any design difference between the GT72 laptops fitted with a 980m or a 980? If not then both would be capable of being upgraded to either a1060 or a 1070.

 

Not sure, I am not MSI, and I don't think it would change anything if they said what you wanted to hear, instead of what it is. There is a difference between "it is posisble" to do something, and actually doing it. If MSI had no plans to offer the upgrade kit, and instead focus on the trade in program (which actually gets the complete userbase instead of just part of it) then it doesn't matter if it"s "possible". And it wouldn't change much of the scenario as it happened right now. Possibility is a word that people would clung to thinking that MSI "might" but there are no plans. If it was cheaper for them to offer upgrade kits, they would have done so for the only compatible models.

I personally disagree with the refund opinion but that's just me. Upgradeable MXM modules is not the only reason I bought my machine. I enjoyed my GT80 for close to 2 years for what it was, and liked the option to upgrade. Since that didn't pan out, even in my scenario, I only have an option of trading in or keeping it. I would be lying if I requested a refund after using it for such a long time with the excuse that all I cared about was the upgrades.

And there isn't a difference as far as I know, between 980 and 980m GT72 (think they even use the same PSU), but both are still power limited (using hybrid power) and you will still only have access to the same GPU options, which would be a less than desire upgrade path for some users. A 1060/1070 is a nice upgrade from a 970m/980m but less so than a 980 considering how good it ran on the GT72. A 1060 is basically a downgrade. People that bought a 980 wanted the top end, and now it is not an option.

 

I guess the bit about the refund is where we have a difference of opinion, I bought my laptop back in April 2016, purely based on this advertised promise, at the time I needed new computer hardware, I either went the route of upgrading my desktop, or buy a laptop.

I went with the MSI laptop as my son was interested in having VR capable hardware, his current laptop, also an MSI GT72, is old enough for the CPU not to be powerful enough to support VR.

The plan was that I would upgrade the GPU in my laptop he would then have the laptop and I could use his old laptop as it is more than sufficient for my needs.

Now we have two laptops that are non VR capable, the plan now is to sell his privately, and to use the funds raised to finance a VR headset, I still need to confirm a few things before I agree to the upgrade program and which laptop to upgrade to if I go that route. Any cash left over I will put towards upgrading my desktop, along with selling the old hardware should cover the majority of any outlays.

Edit changed GPU to CPU

 

Did you get quotes for the trade-in for both laptops, or just the one?

With one being new and one being old, MSI has weighted value based on original MSRP and age.

To get a VR capable laptop would only require a 1060 GPU, so you could likely get a trade-in for a 1060 for a small cost.

A GT62 1060 / 1070 would likely be easier for your child to work with - smaller screen and form factor along with lighter weight.

Then save the other GT72 laptop upgrade until the next GPU generation, or somewhere in between when new models release.

I wouldn't think you could recover that much more selling either laptop and then buying new, even with holiday sales going on the used price you would get would drop too.

Maybe work with MSI a little more and try to work out a trade-in for one of your GT72's - although now it's a bit late to get one of the Skylake / Pascal models, a GT62 1060 / 1070 model should still available. Or wait a bit for the new models to get announced.

Good luck

 

If you are really passionate/serious about VR ( i am haha) then I would recommend the GTX1080. It sure is more expensive but I think it offers great performance and i wanted to have as much possible peformance for VR. I have a vive.

The 980m is capable of VR though. I played most of my current VR games on my GT80 without sli and often without overclocking. Sure some of the more demanding games were already having issues but it was an overall nice experience for the lighter games.

I actually have to send my GT80 in. Forgot about it due to work. Better get on that.

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@Markafano

Well, even single mobile 1080 performance isn't going to be enough someday, and maybe not that far off...

"Dear Friends:

Thank you for being with us in 2016, your support and brilliant ideas are the most valuable assets and source of inspirations for the team. As always, we are working hard on the goal of creating 2-hour lasting VR experience with affordable price. Here goes the progress:

• In 2016, Pimax achieved 4K resolution, 110-degree FOV with customized low persistence display panel.
  
  
• Pimax will unveil 8K VR headset at CES 2017, 5th-8th Jan, and launch crowdfunding campaign on Kickstarter later.
  
  
• Pimax8K will reach 2*3840*2160 resolution with 200 FOV, and it works well with GTX980/GTX1070 or higher."

http://forum.pimaxvr.com/t/the-first-8k-vr-will-come-soon-at-lvcc-of-ces-2017/954

If you are going by a Vive design of over a year ago now, a 1060 should be enough.

If you want longer legs, a 1080 is the best we can do, but it's pretty darned expensive - $2.8k, $3.1k, $3.6k for a single 1080 GT73VR, with a high trade-in price to go with it.
https://us.msi.com/Laptop/GT73VR-TITAN-Pro-6th-Gen-GTX-1080.html#hero-specification

 

My desktop PC was a budget self build, it is now about 6 years old, it cost me less than £600 including OS, monitor, case, keyboard, webcam, mouse, mobo CPU, GPU, RAM, PSU, HDD, speakers and network card, not sure if I have forgotten anything .

It was barely working I needed a computer for a variety of reasons, my studies being the biggest one, it was operating but far too slowly to be of any use, I even installed an SSD and put the OS and a few of the more frequently used pieces of software on it, this did improve things but it was still extremely slow.

As for my sons laptop I contacted MSI with the details of his laptop on the 31st October, as he had bought it on the 21st October 2 years previously it is now technically outside of the warranty so not legible for the upgrade, although I can ask MSI nicely to see what they would say.

I do consider the valuation that MSI have placed on his laptop a little under what I would expect it to sell for on the open market 2nd hand but not a million miles away, so I see no problem with trying to sell his privately.

Yes I did know about the next gen of GPU but I needed new hardware at the time I was not in the luxurious position of being able to wait.

MSI UK are not allowing UK customers, as far as I can tell from the emails I have had from MSI, to upgrade their laptops when Volta or whatever the next gen of GPU is to be called, in other words this is the only upgrade option that we have.

@hmscott, your date, could we have it in the proper format please 11/08/2016, I guess you do mean August and not November .

This was a point that I made in a previous post, I am sure MSI knew well before hand the release date in August that no upgrade was feasible, or that they were not prepared, for whatever reason to support an official upgrade, they should have pulled the advertisments immediately the moment they knew and offered an apology as well as put up a webpage on their website, it is called best practice, I have seen very little evidence of this so far.

They though had stock I suspect that they needed to clear, after all why wait until the middle of October to still leave some adverts on their website that were still stating that it was possible to upgrade the GTX9x0(m) GPU to a GTX 10x0 gpu?

@hmscott, thanks for the info, I think my son will be happy with a GT72VR with a 1070 installed which was the GPU that I was going to with.

 

As long as you treat them with respect, and put up a reasonable case for discussion, I think they will do their best to work something out.

If you submitted the upgrade form before your son's laptop warranty expired, that would be easiest to work with, but I think it's reasonable for MSI to offer an upgrade now - I'd start there - get the upgrade approval for his laptop nailed down.

You mentioned you had a quote for upgrade, so they have already tacitly approved upgrading his laptop, right?

Is this for MSI UK or MSI USA?

The 12/31/16 deadline for MSI USA is just to submit your info to start the process. You still have time to actually do the upgrade.

 

Natalie at MSI has been great, her hands have been tied somewhat I feel by MSI HQ and it is they that should be taking all the flak for what has happened.

One of the messages that she sent me came across as though she was receiving unplaseant messages from various people, if this has been the case then this is totally out of order and unnecessary.
The first contact I made with MSI regarding my sons laptop, as already stated, was the 31st October, so I am unsure whether or not they will accept any tradein as it was purchased around the 21st of October 2014, so literally a few days outside the warranty.

Forgot to add this is MSI UK.

 

Got it, MSI UK

Well, you did say this:

"I do consider the valuation that MSI have placed on his laptop a little under what I would expect it to sell for on the open market 2nd hand but not a million miles away, so I see no problem with trying to sell his privately"

If they gave a valuation, then they intend to follow through on the trade-in, I would point that out should somewhere someone down the line bring up the warranty is expired

The advantage of going through the upgrade, at least in the US is that MSI promises 2 generations of upgrades, which means we can upgrade now with Pascal and again with Volta - or whatever Nvidia ends up calling them.

MSI UK seems to be a bit behind MSI USA in firming up the program offer details - hopefully they will follow MSI USA's lead and also offer 2 generations of upgrades.

That would mean that keeping on the trade-in path has value down the road. You could upgrade again later - if MSI UK follows MSI USA's lead.

If you want to upgrade your GT72, I assume you also filed a form for your laptop too?

So you can follow through later for that trade-in too, maybe with the next series of Pascal models from MSI.

I wish MSI USA and UK / etc would sync up their rules

 

Has MSI UK or USA offered an explanation of which previous MXM upgrade this trade in program is comparable in cost to? Or was that another lie by MSI?


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There is a caveat within their reply and that is that the 1st communication to them must have been within the 2 year warranty period.

As the first communication to them was just outside of this then I suspect that MSI UK will refuse to accept it for the trade in program, however I will ask.

Yes I did get a trade in valuation for my laptop and to be honest I have no problem with the valuation, in fact I'd be happier if they lowered it by £50 and matched the pricing and deal that one of their resellers is currently listing it at.

Maybe they will offer the 2nd upgrade but at the moment it is quite clear from the emails that they are only going to honour a single upgrade at this moment in time.

 

I'd follow through, and hope they don't get to counting days on warranty expiration - rather than haggle over £50

I was talking about the 2nd GT72 laptop as far as filing the info for it too.

 

Yes I completed paper work for both laptops, I got mine done first, I am sure if you look at my posting history you will see the replies I got from MSI.

That's just it, it is not just £50, their reseller is selling the units cheaper than what MSI are offering them to us for, the difference being a couple of hundred quid in some cases as well as this resellers are including the MSI Xmas bundle, code 957-1XXXXE-029, which includes bag, mouse, headset and keyring, you may think it churlish of me to ask for MSI to match what their resellers are able to but if MSI UK are only offering the single upgrade option then I want the best deal possible.

The back pack my son/I would find very useful, I have asked Natalie at MSI if this could be offered as part of the upgrade program but was told no, there appears to be absolutely no room for any form of negotiation.

I think that if MSI offered the MSI Xmas bundle as part of the upgrade deal then the number of complaints that they'd get would be drastically lower.

 

MSI is ripping you off. SRP is not what we should be paying. It's a scam.


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So while i expect they might have the day off because yesterday was the 1st But not sure . I have not seen a response back from them telling me what next steps to take.

 

@MiSJAH I agree with you entirely but on purchasing my laptop I knew that I would have to pay additional money to upgrade the GPU.
I will now have to accept a downgrade in CPU from a 6820 to a 6700 so I need to factor this in to the financial side of things as well, my son though will see an upgrade from his old laptop.

Also for me to upgrade my sons laptop to the lowest offering is going to cost £840, this is a joke, a GTX 1060 can be had for less than £200 with an MSI one costing £250, so how can £840 be justified I have no idea, if they said it will cost £350-£400 to go the GT72VR with GTX 1060 then I feel this would be a fair and reasonable valuation to cover the costs for installing a new GPU into my sons old machine, what is more this laptop can be bought retail for £150 less than MSI are offering it for, once again with xmas bundle ;p.

So if they dropped their price to just £100 below retail, revalued my sons laptop and increased it to £1000 then there is a difference of only £550 which is still steep for paying purely for a GPU upgrade but then when other factors are taken in to consideration it is overall an OK offer.

I guess when does the point come when it is best to cut and run?

 

Just spotted this:
http://www.ebay.co.uk/itm/MSI-GT72V...673102?hash=item3ad631868e:g:FRgAAOSw44BYZTnJ
The above MSI are saying is valued at £1799.00, you can buy the above now for £1499, so actually £300 cheaper so even if I wanted this upgrade I would still be better off selling my sons laptop privately for £700 which it should more than sell for, so what is the point of the upgrade program?

 

Geez man, I don't think it churlish to be ever vigilant to get the best price, but you might be fantasizing away the opportunity without actually having anything in the other hand that is actual and real.

That's really the problem here, if you think you are entitled to the best price possible given all possible options - how is MSI supposed to know all of these offers and unique situational discounts available, and then give you an offer on a silver platter with a matching discount.

Thinking this way is going to make it very difficult to be happy with any offer made by MSI, there could always be one unique sale/purchase combo better, in some potential possible world of maybe's.

You have to meet people and businesses halfway, and don't expect too much or the best possible outcome of all potential possibilities.

MSI is already giving you a chance to get an upgrade trade-in with a easy to swallow simple single point of process procedure: you give them your laptop they cross-ship you a laptop you want in return for a price.

You don't need to deal with selling to a 3rd party, and deal with what might be a problematic transaction with the sale, and then with another party for the purchase.

Major discount sales off ebay aren't known for their stability of support.

If you can be happy with the price / offer from MSI, and be happy the opportunity is offered, otherwise you will be second guessing things with one-off Ebay deals until forever.

If you can't wrap your head around the convenience of doing this all in one cross-shipped transaction, then don't do it.

It's never going to be perfect, there will always be a lower priced sale of a laptop somewhere for some reason, and you may find a friend or relative that will help you meet halfway on the sale of your laptop netting you more in the end.

But, if you can't wrangle the perfect deal 2x, on the sale of your laptop and on the purchase of a new one, you can take the convenient one stop route of the MSI trade-in. Let MSI deal with the support for both laptops, and figure out how to make it work business wise.

Or, wait for the next set of MSI models to release, maybe there will be something better, not cheaper, but more interesting or attractive to upgrade than you are finding now

 

Not correct. MSI simply needs to provide what they have stated: an upgrade at a cost comparable to previous MXM upgrades.


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Yeah, you can't compare the P870DM-G to the GT72, since both boards are designed differently and the firmware that controls it. The P870DM-G has the advantage of a custom bios while it might not be the case with the GT72. since I don't own a GT72 I can't answer the question.

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If you really want to know if the 1070 works (even with some case modding) then the only option is to pony up the cash and buy one from @woodzstack.

Talking theory can only ever get you so far.

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There you go, it's time when push comes to shove, or get off the pot, so to speak

Put your money where your mouth is, and quit ur *****ing.

Glad it worked out for you @thegh0sts

 

My post was mainly referring to the cooling aspect. Supporting the power draw is another issue, but judging from the fact that 980Ms with unlocked VBIOSes can easily draw upwards of 160W and have been used successfully in GT72/GT80s, I would hazard a guess to say that at stock settings, a 1070 would be easily doable.

 

Doesn't matter because you are still talking theory. If you want to be sure then you will need to buy the 1070 and test it yourself.

Because by the time i got to it eurocom had already made it known fact that it would fit into the P870DM-G quite easily, just not the performance through benchmarks. Clock enough and you can easily meet the same FS scores as the desktop 1070 which I think is excellent.

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And, yet MSI has said they tried it and it was unstable, so they went the upgrade route via trade-in to avoid support issues:

"Hi Scott,

MSI has tested the GPU on the older system before. They were unstable."

And, MSI seems to think the trade-in method for upgrading the GPU's is a less attractive way of providing the upgrade from MSI's perspective:

"Why would MSI sell NEW laptop for almost a 1/3 of the prices instead of make profit from sell upgrade kits? It would be easier for MSI to just sell the upgrade kit and get it over without the hassle. There’s a reason why we offer this trade-in offer for almost a 1/3 of its price to the customer."

It's one of those things where you can follow the vendor supported path, trusting that they have already tried what is possible at their end and made a judgement call based on their expertise what the best way forward is going to be.

Spoiler

"Hi Scott,

MSI has tested the GPU on the older system before. They were unstable. It’s amazing some of those guys that got it to fit and running. I don’t know how they did it, but it sounds amazing. Did they do a full test? But how did they fit the card in their laptop? Is it properly cooling the VGA?

Why would MSI sell NEW laptop for almost a 1/3 of the prices instead of make profit from sell upgrade kits? It would be easier for MSI to just sell the upgrade kit and get it over without the hassle. There’s a reason why we offer this trade-in offer for almost a 1/3 of its price to the customer.

“Due to unforeseen hardware limitation with the new Nvidia GeForce 10-series graphic card, we were not able to provide this option. If the unit was to change into 10-series graphic card, we had seen issues like can’t wake up after sleep, display flicking or no display sometimes. In that we cannot guaranty the stability and reliability of the user experience.

MSI want to give our user the best experience without any limitation or bugs for long term usage, we would like to make our brand premium and products always to run smooth and have great user experience.

Therefor MSI came out the alternative solution which is a trade in for a brand new laptop with the new Nvidia 10-series graphic card along with new upgrade features of the current models. ”"

Like @thegh0sts said, buy an MXM GPU and try it on your own if you want to save the most $ and want to take on the responsibility to try to implement what you believe is possible.

Maybe it will work, and you can share with everyone with GT72's wanting a 1060 / 1070 upgrade a nicely documented method for accomplishing the upgrade with the best performance results.

Maybe a full performance 1070 upgrade isn't required for your needs?

Maybe even if it's only 80% of a GT72VR / GT73VR 1070 performance that will be a good alternative for you.

MSI probably wouldn't want to offer a 1070 upgrade like that, so there's an opportunity to do that on your own.

Lots of possibilities, you won't know for sure until you do it yourself

 

MSI are demonstrably not the bastions of honesty.


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I think it fair to mention you have been through quite the experience along the way. Losing a motherboard by damaging the MXM Slot connector while preping for the 1070 upgrade.

Not to mention other parts previous and surprises before and after along the whole life of the laptop.

It was a time consuming upgrade, being the 1st to do it, now others can benefit from your experience and hopefully have an easier go at it thanks to your pioneering efforts

 

@hmscott:

My situation:

I own a GT72S 6QE Dominator Pro with GTX 980m purchase April 2016, MSI Value it at £1699, I have no problem with this valuation, I do though have a problem with the pricing of the replacement laptops.
My son has a GT72 2QD-228UK with GTX 970m, purchased October 2014, MSI value it at £959, I think that this is a little light but not far off true value, again I see a large difference between the pricing of the upgrade laptops that MSI are providing and those same models available from retailers.

I am in no way able to justify spending over £800 to upgrade my sons laptop and then buy an occulus rift on top, I can justify spending a couple of hundred pounds to upgrade my laptop as part of this upgrade program and give the new laptop to my son, he will see this as a big upgrade on his GT72 2QD, but if I am able to get a full refund through my credit card company there is absolutely no reason for me to utilise this upgrade program, there are better deals from online retailers.

So either I use his laptop or sell it privately, I am very much now inclined to sell his laptop privately, when this is all sorted, and then to buy a replacement motherboard, CPU and RAM for my desktop, I have worked this out to be about £500 (£110 for mobo, £305 for i7 and £85 for 16GB DDR4) so far cheaper than trading in my sons laptop.

So as it stands:
With refund on my laptop:
Upgrade to a GT72VR with GTX1070, no cost to me.
Sell my son's laptop, say I get the £959 that MSI say they value it at
Buy replacement desktop hardware £500
I now have £459 to put towards an Occulus Rift

Without being able to get a refund on my laptop:
Upgrade to a GT72VR with GTX1070 - £200
Sell my son's laptop, say I get the £959 that MSI say they value it at
Buy replacement desktop hardware £500
I now have £259 to put towards an Occulus Rift

If I decide to upgrade both laptops:
With refund on my laptop:
Upgrade my laptop to a GT72VR with GTX1070, no cost to me.
Upgrade my son's laptop to a GT72VR with GTX1060, cost £850.
I now have to add another £550 to the pot to buy an Occulus Rift
Total cost: £1400

Without being able to get a refund on my laptop:
Upgrade to a GT72VR with GTX1070 - £200.
Upgrade my son's laptop to a GT72VR with GTX1060, cost £850.
I now have to add another £550 to the pot to buy an Occulus Rift
Total cost: £1600

I realise that I may not get £959 for my son's laptop but even if I only get £100 for it then the maths work out as:
Without being able to get a refund on my laptop:
Upgrade to a GT72VR with GTX1070 - £200
Sell my son's laptop, say I get £100
Buy replacement desktop hardware £500
Total cost to me is: £600

I am still better off selling it privately and not making use of the so called upgrade from MSI for my son's laptop.

Sorry for the long post but I hope that the above summarises succinctly where I stand with this upgrade, you may say this is an unfair scenario as I am pricing in upgrading a desktop, my point was that this is what I planned originally when considering all my options, in the end I went with a laptop instead of upgrading my failing desktop, I am sure that the DDR3 RAM I have fitted to it is perfectly fine along with the motherboard and CPU, they are just no longer suitable for my requirements, so I could still sell all these and get a few quid for them as well which would further bring the costs to me down.

No genuinely I bought the laptop for one reason only I needed new computer hardware at that moment in time and my son had expressed an interest in VR so I plumped for this MSI laptop with the intention of upgrading it at a later date and selling his privately to part fund it.

Lastly I could put a cheeky comment in here about you not reading all the posts but I shall refrain

 

Yeah, I read through your posts, and again got caught up with someone that I can't possibly help, given the perspectives presented

Your convoluted range of options stated are impossible for me, maybe anyone except you, to follow.

All we need are the valuations and upgrade costs from each laptop to the desired upgraded laptop, and that's it.

We don't need to know the other stuff to help you. That's up to you to decide if the "rest of your life" fits the scenario where you use the upgrade trade-in's offered.

And, if you are including all that information in your communications with MSI you are clouding the negotiations with superfluous information that will slow down or stop interactions.

Distilling the issues as you see them for your situation into something simpler to communicate, in all negotiations, and you will always have better results.

Be bold, ask for what you need in an easy to read short statement to MSI, it's worth a try.

Trying to say "hey I found a better price on ebay" and "I can sell it for more", is only going to get the expected response, "then that's what you should do".

I don't have the MSI UK table handy, can you post it so I can look at options in that list, and then find not listed GT models that might be cheaper at MSRP, that is the route I have gone with others and they have found a cheaper affordable option not on the table.

Does MSI UK allow you to pick any GT model off list and make up the difference +/- MSRP against those on the table?

It sounds like you should, on first glance without the benefit of the MSI UK trade-in table, trade-in your laptop for the 1070 model you mentioned for little cost, and quickly take advantage of recovering value from your son's laptop and get a GT62 1060 / 1070 model.

Forgetting all the other machinations of opportunities with desktop, ebay, etc, it's best to focus on the MSI opportunity options when talking with MSI, to stay in a positively workable negotiation.

It maybe your own thoughts are coloring your ability to objectively look at the trade-in, given all the outs you are providing yourself with other possibilities.

It sounds like MSI UK have made a final offer, so you need to act on it, while the offer is good. New laptop models are coming, IDK when, but sometime early in 2017 according to rumors.

Given the other possibilities, I would forget them and focus on the bird in the hand. At least get your son's laptop upgraded before the warranty expiration becomes an issue. And, if there is a no cost upgrade to 1070 for your laptop, it sounds like a good to go deal to me

 

@hmscott sorry misunderstoood your question:
The table for upgrades is as follows:

 

Not really convoluted.

My reading of Markafano's post is: the least financial viable option is to take the trade program offered by MSI.

As this is MSI's screw up, they should be providing a more cost effective solution to us, their customers that they are inconveniencing than us searching for a better way.

MSI screwed up, MSI can bloody well fix it.

Simple really.

 

Thanks, does MSI UK allow you to pick GT laptop models not on this list and calculate the MSRP difference as +/- cost?

I am not familiar with the list of UK MSI laptops offered, have you checked for off list models with less MSRP cost than those on their list?

MSI USA have provided a table for base calculation, then a list of all the GT models available to trade for.

 

The laptop I would go to from mine, if I go through with this upgrade program would be the 9S7-178511-234.
However if I get a full refund I will see where the best deals lie and buy that one instead.

As for my son's laptop to go from that to the GT72VR with GTX 1060 is just too much, especially as I can find the same laptop for £300 less, this would make an upgrade cost of £500 which is at least somewhat justifiable.

I can assure that I have not included such in depth analysis of my situation to MSI, I have given them just the basics that they asked for.
However I thought you want to know the facts as I see them so there they are in a previous post.

You may consider their offer to be good I do not
You see MSI publicly advertised the laptops as being upgradeable, they are not, therefore under UK Law they are considered faulty, in which case customers in the UK are entitled to have a 100% refund on any faulty good within the first 6 months, after 6 months there is a kind of taper that is applied.

This is why I am trying to get a full refund, if I do so then I shall not bother at all with this upgrade program.
The only GT62 available is even more expensive than the cheapest GT72VR, so that is not an option either, and my son does want to go down to a smaller screen.

There is of course a cost for me upgrading my laptop, a minimum of £200, I lose access to a blu-ray player and the CPU is a downgrade, so it is not really a route I want to take.
The only time that there is no cost to me is if I am successful in getting a full refund and I purchase the said laptop from an online source, not through this upgrade program.

 

So £1799 - £959 = £840 for the 1060, or £100 more for the 1070 GT72.

But, I don't see a GT62 option, maybe find some UK GT62 1060 / 1070 models and their MSRP, and subtract from the $1799 MSRP and $1899 MSRP for a cheaper alternative?

Since your sons laptop will be used mostly for VR (?), the smaller 15.6" screen will work fine for him, and maybe be easier for him to handle.

I know most young gaming PC laptop enthusiasts are looking for 15.6" or smaller screens, not larger screens

You could ask MSI UK to allow you to upgrade his laptop to a GT62

Baring that, the upgrade costs don't seem bad for a new laptop, but again there comes the differences in GT72S vs GT72 storage and MUX features - but maybe his laptop is older and doesn't have the CM236 motherboard chipset anyway, so for his trade-in the current GT72 is more like his model anyway?

And, maybe find an off list 1080 GT73VR model for yourself to do the MSRP math and find an upgrade cost that works.

MSI US won't let us trade for a model that costs less than our trade-in allowance - you can't get a laptop + cash refund, but looking off list might get you an upgrade to a 1080 for not much more than the nothing a 1070 costs right now

 

GT62 is 3rd from bottom...

 

There are GT62 6820HK models in UK/Europe, so I would imagine there are 6820HK models off table that you could ask to trade in.

That's the route that seems to work for most, getting them the best GPU / CPU model with low RAM / Storage.

Give that a shot, open up your possibilities with the UK MSI trade-in vs. over thinking other possibilities - at least focus on the UK MSI trade-in exclusively to allow yourself to find the best options within it's range before deciding to do something else.

Our MSI USA table of trade-ins is also small, but the list of MSI USA GT models that we can trade for is huge. It opens up lots of good options.

Hopefully MSI UK does the same.

There are lots of other GT62 models, that's too much for a 15.6" laptop, 1TB M.2 SSD's aren't cheap, and neither is 4k.

You can't get a best value trade-in off that list alone, you need to consider the other GT models not on that list too.

Look for other GT62VR 1080p models available offered on the MSI UK site and elsewhere. Find the -xxxUK model that has less Storage, 1080p, and includes the 6820HK or a cheaper 6700HQ model, likely £400-£500 cheaper.

There should also be a GT62 1060 model without the SSD for cheaper too, IDK if there is a 6820HK model in the UK for GT62 1060.

 

LOL.

@Markafano , what would you like to see MSI offer?

 

Hmscott, I wish you would stop acting like a rep for MSI and defending the vendor instead of using your open line of communication with MSI to request that they get an actual rep in touch with these owners and possibly even on this forum for some damage control.

Unless you work for MSI please stop speaking for them. The last thing any of us needs is 3rd party hearsay. We have the us trade charts and we can update the initial post as the others come in. Beyond that, it is MSI that needs to fix the situation, not you.

I am not sure if you feel obligated as the thread creator, but it isn't your issue to own - it is MSI's. If you end up taking the trade and learn something, by all means share it, but beyond that... you are just another owner who also happened to create this thread a long time ago.

I dont mean for this to be insulting, but i really want MSI to own this. They need to own it.

 

The GT62VR on the list only contains a 128GB SSD and 6700HQ.

Shockingly, MSI's specs are inaccurate on the list (again).

 

I have no problem with you helping people understand the trade in program. My problem is when people comment on how good or bad they feel about the trades/offers, and you proceed to give them your justification of the program on MSI's behalf.

Once again, you do not represent or work for MSI. Please stop trying to control the narrative one way or the other. Part of this thread is to discuss the lack of upgrades - there is some hurt there.

I have also tried helping. I spent quite a while putting together spread sheets until MSI directly told me that they are not assigning values to our pcs and the costs are based on upgrade paths, even though we figured out our own trade in values. After that, I opted to not waste my/MSI's time so that they could instead spend time emailing parties interested in doing the trade while I decide if I want to upgrade or not.

I think the pricing sucks. I can afford it, but that doesn't make me feel any better about being forced to take what feels like a bad deal. I also counter offered and heard nothing.

 

@hmscott thankyou for your help and advice but it does come across to me as though I have to keep justifying why I am not wanting to use the trade in program for my son's laptop, the bottom line is, is that I was never going to upgrade his laptop in anyway shape or form, why? because the CPU is not VR capable thus sticking a GTX 10x0 card in it to me is a waste of time. I was always going to sell it 2nd hand to help fund the upgrade of my laptop for him to use for VR.

I was also planning on selling the GT 980m in my laptop 2nd hand to help further reduce the costs of upgrading this laptop, or installing the GT 980m in my sons laptop and selling the the gt970m that he has in his separately.

I have actually just seen the VR one back pack, I wonder if this would be a better solution for my son and I wonder if it is an option that MSI would be prepared to take up? but I digress...

@MiSJAH I would be actually happy if MSI UK valued any laptops bought from February or March onwards in 2016 to the full purchase price paid credited against there laptop and that it should be possible to choose any MSI product(s) in exchange against that valuation, older laptops as already stated would have some form of taper applied.
If you find something in the sale or on a specicial deal then of course I would expect MSI to, at the veryleast be capable of matching it.

As I have said previously I knew that the UK may not even be one of those countries slected that would be able to have the laptops upgraded as no list of countries was produced, so there was a small risk associated with its purchase, I also knew that there was a cost to be associated with the upgrade, this was also not published, what I do not want though is to be taken advantage of, and I feel that this is exactly what MSI are doing, they are taking advantage of people.

Sorry for the slow reply it is getting very late, or should I say very early here in the UK I need to get some sleep, later guys.

 

You said you put in a request for the MSI UK trade-in for your son's laptop and your's too.

You told me what the offered MSI UK trade-in value was for both laptops, and what you found on the table to trade-in for his laptop and yours.

And, now you tell me you never intended to trade-in his laptop?

Or is it you never intended to upgrade the GPU as an MXM replacement? So the trade-in is awesome for you since it lets you get a better CPU along with a new GPU with your son's trade-in?

I can't read your mind, I can only go by what you say here and now

You gave me all the information that led me to believe you had both laptops up for trade-in, and both had different values due to age, leading to 2 different laptop trade-in choices off the MSI UK trade-in table.

Why waste MSI UK's time with the inquiry, and my time discussing it now then if you've already come to the conclusion that you aren't going to upgrade it?

Maybe you or I are tired and that's why the mis-communication.

I don't personally care if you do the trade-in or not, you don't need to justify anything to me, you stated you need to get a better trade-in than those you found, so I thought I would suggest what has worked for others with the MSI USA Trade-in Team.

I suggested going off the trade-in table and select another GT Pascal laptop model - with a 6820HK - as you wanted, and present that request to MSI UK to get things moving again.

I've suggested what I can to help open up other options, it's up to you to present your requests to MSI UK to see if you can work out a trade-in for either laptop you submitted for consideration to MSI UK.

Good luck

 

You guys are back on the path, that got the thread locked.

Clearly the mods feel that all discussion, in regards to the trade in, are relevant. Otherwise, they would've set out stipulations for what can and can't be discussed, upon the repoen.

No one gets to decide what is or isn't posted, whether negative or positive. Let's make a list of what's fair game:

Someone is taking an offer.
Someone has rejected an offer.
Someone is weighing their options.
Someone is relaying their correspondence with MSI.
Someone wants to voice their displeasure with an offer.
Someone wants to voice their displeasure with MSI's communication.
Someone wants to talk legal action.
Someone...
Someone...
Someone...

Get my point? There are no gods here. No NBR user has been given the power to dictate when another user stops posting their feelings. The mod team decides what is off the table.

Last I checked, and I've been here since page uno, MSI's PR situation is none of our concerns. They haven't, to my knowledge, reached out to or paid any of us for help. In that case, stop telling each other what to do.

This thread is literally the best compendium, for this trade in program, on the net. All opinions matter, as far as helping people make reasoned decisions.

Let others be as they wish, for the greater good. I'm sure our average age is high enough to make it work.

This thread doesn't run on your time, and what he and MSI do with their time is no concern of yours. Unless, of course, you'd like to state that you're one of their employees?

Otherwise, fall back and be a random guy on the NBR forum. That's all any of us are here.

 

getting pissed still waiting for MSI to respond to my email and info sent back, a little ridiculous as we approach the one mth mark

 

MSI UK or MSI USA?

Today was still a holiday in the US... been a couple of weeks of long weekends, everyone is back to work tomorrow - unless they took a vacation too.

On top of being short handed with so many requests, having the holidays in the middle of it all makes for a slow pace.

And, now a new release of laptops is imminent. That transition might put a kink in things for a while too.

I'm looking forward to the new MSI model announcements to see what the new trade-in options are going to be moving forward.

 

the point here is that what you think is "reasonable" is not the same as MSI's so the question is why are you waiting on MSI when you know their offer is going to be mediocre anyway?

sell the GT72 privately and be done with it....maybe even get a clevo

 

Hello folks.
The mod team had to intervene once again and as a result, multiple posts were removed.
Please keep discussion on topic.

If you need to debate something personal with another member, please do so in private and avoid personal attacks.

Thank you.

 

Thank you for keeping the thread open.

 

@thegh0sts the details of the trade in program were not known in the UK until November 2016, how was I to know whether or not it was going to be good, bad or indifferent?

@hmscott

Ofcourse I needed to complete the paper work as required by MSI to find out how much they would offer for it, it's called covering all the bases, I'd have looked very stupid to have simply ignored their offer and not bothered with it, my attitude was, well lets see what they will actually offer for it, it does not commit me to anything and I can always go back to plan A.

If MSI had valued my son's laptop at say £1200 and said here is a list of laptops you can exchange it for, and these are listed at SRP, what is more you can take £200 off that price, does it now make sense for me to upgrade my son's laptop?
Well it brings the amount that I'd have to pay for a GT73VR with a 1070 down from £949 (£1899-£959) to £499 (£1699-£1200) is this now an acceptable amount to pay, for me yes, I can now justify this trade in, however unless I complete the paperwork I have no idea how much they will value my son's laptop for.

MSI changed the upgrade options for this series of laptops, so I had to adapt to this change, this involved filling in their paperwork and seeing whether or not the offer was acceptable, it turns out that the offer is not satisfactory, for my son's laptop, so I am going back to the original plan I had.