GT72VR-6RE : issues, performance and fps drops ? Let's find a solution...

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EDIT 12/18/16 : Steps to follow in order to get optimal performances : can change from a laptop to another but those solved my issues : (from my last post page 5)

Hi, here is probably my final post on this. I think that I found a good compromise on the behaviour of this laptop, and I'm quite satisfied.

Here are all the precised steps to follow in order to get the same results.
Thanks to @Andy7 for the help and investigations. We hope that this will help future users who met the same issues as us.

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Steps to follow:
A. Clean install of Win10.

B. Install Killers drivers only (without the "SUITE")

C. Install Nvidia drivers 376.33 (latest one at this date)

D. Most important : in bios, Speedstep : ENABLED; C-state : DISABLED. EDIT : 18.12.16 : on my computer, disabling C-State in bios solves my "latencymon" issues. Enabling it, makes latency return. Probably the most important step for me.

E.Optional : in "Configuration Panel" (my Win10 is in French, I don't know the exact translation in English), device settings :everything that is Bluetooth Killer etc... : desactivate them. I only let activated the Ethernet line (to solve the latency of ndis.sys). EDIT, 18.12.16 : this one becomes now optional, I reactivated them, not sure but seems like there are not impacts on performances now (same 3dmark scores)

F. Desactivate game "DVR"

G. Optional : Desactivate "superfetch". EDIT, 18.12.16 : this one becomes now optional, I reactivated it in services.msc, not sure but seems like there are not impacts on performances now (same 3dmark scores)

H. Optional :Unpark cores that are "PARK" (I got 2 to Unpark). EDIT, 18.12.16 : this one becomes now optional, I reparked them, not sure but seems like there are not impacts on performances now (same 3dmark scores)

I. Desactivate G-sync, battery settings on "Max performances"; Nvidia 3D panel : "multi display performance" et " maximum perf" for how the laptop should be juiced.

J. Desactivate OneDrive (via a Regedit file I found on google)

I HAVEN'T INSTALLED : Nahimic audio, nor MSI SCM, nor Dragon Center. Just "steelseries" drivers for the keyboard.

You can find information for steps E, F, G et H on the previous pages, I'm too lazy to write them all in details .
Again, thanks to @Andy7 for the help. I think we have both found good solutions in order to solve most of your perf issues.

I guess I'll not return the laptop, I'm quite happy with it right now.
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To finish, here are my most recent 3dmark scores 3Dmark on Firestrike (normal) :
Total : 13 297 points

Graphics score : 17 354
Graphics test 1 : 82,58 fps
Graphics test 2 : 69,46 fps

Physics score : 9974
Physics test : 31,66 fps

Combined score : 5902
Combined test : 27,45 fps

Enjoy the beast, and feel free to give us reputation points ^^ and ask for any help.

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Initial post :
Hey guys,

I would like to say that I've bought MSI for several years but, this is the 1st time I'm really unhappy with it.
Like several of y'all, I've got random performance spikes on my GT72VR-6RE during games, have read a lot of consumers having the same issues (on official MSI forums, reedit...) but haven't found any solutions yet.

Here is a thread for example that talks about them : https://forum-en.msi.com/index.php?topic=275650.0

So, being tired of googling everyday and pray to miraculously find a solution from somebody, I've decided today to create a thread that :
1. regroups all the weird behaviours/patterns we've known so far on our GT72VR-6re
2. aims to solve those terrible random fps drops during games.

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PREREQUISITES : have your drivers, bios up-to-date :

A. Bios, vbios, firmwares : https://fr.msi.com/Laptop/support/GT72VR-6RE-Dominator-Pro.html#down-bios

At the date of today, the latest versions are :
- Bios : E1785IMS.111
- Vbios : 86.04.31.00.0D
- EC Firmware : 1785EMS1.105

B. ONLY install the Killer drivers WITHOUT the crappy suite. Drivers can be found here :
http://www.killernetworking.com/driver-downloads/category/other-downloads

C. Clean install of your Win10 : you'll need an USB key. Download the tool here and clean install the OS
https://www.microsoft.com/en-us/software-download/windows10/

D. Nvidia drivers : http://www.nvidia.fr/Download/Find.aspx?lang=eng
Latest version is : 376.19

E. Windows drivers :
I don't manually install them one by one. I usually go to Windows update and let it install everything (except for Nvidia drivers).

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My specs :

I own a MSI GT72VR-6RE 011 Tobii :
- i7 6700 hq
- 16 go of ram
- GTX 1070 8 go
- IPS screen LGD046E, oc to 100 hz with custom resolution
- PSU 230W
- Repaste done
- NO SCM installed, I only installed MSI Dragon Center (reason explained below) => "CPU 100% usage"...

Anyway, any of your GT72VR-6RE should have at least one of this issue below.

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1. No G-Sync ? Did you buy your laptop without OS ? If yes, here is why :

If you've bought your GT72VR-6RE, have updated all your bios but still cannot see any G-sync option, it's because it is not properly activated.

I will not be able to explain why but here is the solution I've found :

• Start the computer
• Press "Delete" to enter bios
• Switch bios to "Legacy" mod => restart.
• Switch again to UEFI mode => restart.
• G-sync should now appear, if not, switch to UEFI with CSM => restart.

When you're happy with it, go back to UEFI.
Weird, but it works.

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2. Ugly and weird fading colours ?

A lot of MSI GT72VR-6RE have some branding/colours problems :
here is a thread on the official forum : https://forum-en.msi.com/index.php?topic=276149.0

The cause is the low quality screen MSI sells us : it doesn't display an intensity of 8 bpc but 6 only, resulting in savage colour transitions.

The solution found is the following :

• make a custom resolution
• OC your screen to 100hz

Thx MSI for giving us a "remadiation" by copy/paste the post of the link above. You can't even find a solution by yourself...

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3. Blinking/flashing screen ingame ?
Due to Nvidia drivers and G-sync activated. Just update to another Nvidia drivers, that should solve the issue.
Nvidia drivers : http://www.nvidia.fr/Download/Find.aspx?lang=eng

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4. Cracking sounds, loudness on desktop and ingame ? :
It comes from the crappy Nahimic drivers : version 2.3.8 came out and "solves" the issue : https://www.dropbox.com/sh/zyrncnuo4emagu8/AAB3jZ1G1aveS3gdXJoFBeGHa?dl=0

I tried them but noticed some fps drops. I uninstalled them and am running only with "Realtek" drivers.

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5. ISSUES ON PERFORMANCE and SOLUTIONS when found :

Here is a list of what I have personnally experienced, what I've read from others and the solutions when found. Let's start easily :

• 100% CPU usage spikes ? Give this a try :

When monitoring the activites of your CPU (ctrl + alt + delete), you've found that you have 99% CPU usage spikes ?

=> it is a conflict between MSI Dragon Center and MSI SCM :
When Windows starts, 2 services are launched :

1. "MICRO STAR SCM"
2. "MSI ACTIVE SERVICE"

Micro star SCM must be launched after Msi active service. To solve that, either do not install SCM (as I did) or configure it on "manual".

Thanks to a French bud on a forum who found the issue.

• BANDWITH and internet drops :

If you experience some connectivity issues, it probably comes from the Killer Network suite that limits your bandwith. As said above, only install the Killer drivers without the suite here : http://www.killernetworking.com/driver-downloads/category/other-downloads

• Low 3d mark scores (Firestrikes, extreme...)

I'll post my results later but have experienced some very low performance results (around 11k points)

a. Desactivate G-sync :
Do not forget that G-sync is a kind of V-sync : it limits your fps below and above a certain limit.

b. Sport mode ?
Check again if your computer has enough juice and is in Sport mode.
Go to MSI Dragon Center, and shift it to the correct mode.

• Ingame FPS drops : no definitive solutions found : I STILL have fps drops, and I'm trying to solve them

a. You should give a try to :

• Control panel settings > "Battery options" (sorry I'm French so I don't know the exact wording on an US windows) > Modify the mode settings > Modify the advanced settings > Restore the default values.

I've read that for some users, it could solve some fps drops. Somehow, the processor wasn't fuel enough to run at 100%.

b. If you have G-Sync activated and stuck to "30-40 fps" :

• In Nvidia 3d settings control panel :

- Do not forget to set your battery to "maximum performances"
- Set the Nvidia V-sync to either "Activated" or "automatic".
- Desactivate V-sync INGAME
- I've also found that switching between : fullscreen, fullscreen bordeless will sometimes make your FPS go back to +60.

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6. Specific games

a. Heroes of the Storm :
Don't make me believe that this game is "demanding" in terms of resources but somehow, this game has some FPS issues so bad :

- I have G-sync activated, V-sync desactivated ingame, all options of Ultra/extreme :
My fps are in this range : 51-130 fps.
130 fps : at the beginning of the game : everything is smooth.
Around 51 fps : during teamfights.

Ok, I've been looking around on Blizzard forums and it seems like the game is so poorly optimized, based on SC II engine, and a lot of people, for several months now, experienced so weird drops.

Anyway, if one of you guys has something to share, I'll take.

b. Pillars of Eternity :

I don't know whether if it's due to the Unity engine or the MSI laptop, but I can only run the game below 60 fps !! (around 40-50 fps).
You can try to force G-sync by adding this to the launching options of the game within Steam :

-force-opengl

That will not solve the issue.
... to be continued

 

TDP limits ?

Ok, after a few more researches, it seems like on those GT72VR-6RE, the GTX 1070 are limited in their power consumption... again.

I opened Hwinfo and made a few monitoring :
- GPU Power delivered during Passmark : up to 116.760W
- GPU Power max delivered during HOTS : 48-50W.

... which can explain those fps drops.

Is there a vbios or something hidden we can touch in order to unlock that ?

 

A few references and discussions on performance issues :

A. Bloatwares : think about a clean install and remove the MSI stock softwares
=> increase of up to 20% fps
http://www.gamersnexus.net/guides/2...killing-fps-performance-on-1060-laptop-ge62vr

B. VR ready ? Not really for some users.
https://www.reddit.com/r/oculus/comments/507gpw/psa_dont_buy_these_msi_vr_ready_laptops_if_you/

=> USB 3.0 on some GT72 have issues, resulting in poor VR performances...

C. Wow stuttering...
Wow players also concerned but fps drops...
No solution found yet...

https://us.battle.net/forums/en/wow/topic/20749094921?page=5

 

Have you tried going back to the stock OS yet? Also, windows update drivers only provide minimal function thus are never recommended, please use the latest drivers from MSI's website or component manufacturers' drivers.
If your GPU is drawing more than what the AC adapter supplies, try tuning down the visual quality settings.

 

Can you find a solution for Dragon Center? I can't adjust the fan curve properly.

 

I may have found the fix for the fps drops. Too bad the manufacturers never took the time into playing a game on this laptop for a few hours and THEN they would realize this issue or maybe its an issue on acer and asus gaming laptops as well but here:

1. Uninstall Nvidia drivers - this may be a bit tricky with a laptop because if you use "Display Driver uninstaller" you will lose your graphics card temporarily since nvidia website wont recognize your drivers but you will get it back by following step 2 so no worries. "Do at your own risk" I did this and it successfully worked for me.

2.Reset windows - Sometimes a faulty hardware device is the issue so try reseting first via "reset this pc" in the search bar and follow the process.

3. Reinstall Nvidia Drivers - When you load up windows you still wont have your gpu instead a default display adapter. Now you're ready to go to nvidia's site "geforce drivers" and reinstall the notebook desktop version of your graphics card and it will detect it.

4. Update drivers via task manager - you may have to re-enable "scan for driver updates" and doing so by right clicking windows, click system, then advanced system settings, and then device installation settings - enable. then manually update all of them. Or visit GT72VR 6RE site or TOBII version via that way.


5. Updrade BIOS version - you probably have E1785IMS.10B or E1785IMS.10D, you want the most recent one, E1785IMS.111, You can check BIOS version by Clicking on run and then searching, "msinfo32."

GT72VR 6RE BIOS - https://www.msi.com/Laptop/support/GT72VR-6RE-Dominator-Pro.html#down-bios
GT72VR 6RE TOBII BIOS - https://www.msi.com/Laptop/support/GT72VR-6RE-Dominator-Pro-Tobii.html#down-bios


6. Disable speedstep through BIOS - probably the more important step. It seems as if speedstep doesnt work properly since i've gotten this error with it enabled for all my cpu cores via event manager system:

Event iD 37, The speed of processor 0 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report."

The speed of processor 1 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.

The speed of processor 2 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.

All the way up to processor 0-7, This just may be the cause of random big FPS drops in your games so try disabling it.


7. Put Maximum memory frequency as high as it can go in the BIOS - Mine has 32gb of ram and it was running 2133mhz and I had the option to set it at 2400mhz and so I did.

8. Disable superfetch in services.msc - click run and the type services.msc, look for superfetch, disable it. it Hits the cpu hard when enabled.

9. Disable indexing for your SSD card if you have it - I have 512gb SSD in C:/ so you right click you SSD drive, properties and disable allow indexing on the bottom of properties. Hits the disk hard when running that may cause fps drops.

10. disable game DVR- type regedit in the run program, click HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PolicyManager\default\ApplicationManagement\AllowGameDVR and set value to 0. Restart PC.

11. Check your antivirus protection - Some times your antivirus automatically updates while your doing something and it slows down your computer/laptop, try to select update manually instead of automatically updating.

12. Scan for malware and viruses - I use Avast and Malwarebytes.


Finally, tell me what you think about this, did it fix it? or does the problem still persist? I wish to get this problem solved ASAP and I would like an answer from MSI directly. If you think the problem is still there then try to disable C-States in the BIOS and try that way. I never turned off C-States so it's up to you to explore that but it will disable all power saving options. sleep mode, hibernate etc.

 

REMEMBER - Go to power options and set your performance to high performance, then set it to min/max 100%. I repeat, High performance does NOT disable speedstep!!! That's why you have to refer to my step #6 of my diagnosis to this problem.

 

Wow, thank you mates for the advices !

I'll give this a try right now and will let you know right after !

 

Hey no problem man, I hope this helps!

 

Hey !
Ok so for the moment, it seems like it hasn't solved my issues yet but a few things to say :

- I haven't uninstalled the Nvidia drivers
- I haven't unchecked C-state yet
... and I play Heroes of the Storm, a "****t*** poorly" optimized game.

I'm making a clean install right now of Win10 to start all over again from fresh.
I'll come back and let you know in about an hour I guess.

Thanks anyway for your researches, I hope we might have found a concrete solution to our problems...

 

Oh yeah and one more question mate, what do you mean by "set it to min/max 100%" : I can't see it. I only stuff about "10-20-30... minutes" for my battery settings...

Again thanks a lot for your help

 

Hey, sorry to hear it's still there. I havent tried playing yet so I will report back with any problems I encounter also. I forgot to mention you can unpark any cpu cores that are parked with this program - http://coderbag.com/Programming-C/Disable-CPU-Core-Parking-Utility.

 

oh, sorry that option disappears because of speedstep disabled, I forgot.

 

oh wow what type of fps drop? when there's a lot of enemies on the screen? That happens to me with grim dawn fps will just tank because of the enemies but that's to be expected lol I play witcher 3, the division, and shadow of mordor maxed out with a lag spike but when I tested it with speedstep disabled, I haven't seen it since But who knows. I wonder if msi has an answer because these gaming laptops shouuld not be doing this.

 

Yes buddy i have huge fps drops during teamfights... but again it might come from the game itself because Starcraft II engine is not known to be optimized.

On my desktop, i7 6700k and gtx 1070, i have 0 drop at any time... this is why i'm bothered because that should not happen on a laptop at this price range. I've just finished installing windows, îm going to test some games now. I'll let you know

 

Ok so as I've said, I could make several tests on several games tonight :

My conclusion is the following : it is still a crappy laptop for this price ^^

- Batman Arkham Knight :
On my desktop (i7 6700k, GTX 1070, 16 go ram) : 1920*1080, MAX/Full settings + gameworks ON, V-sync on etc... : 60 fps constant (not even 1 frame drop).
On laptop (i7 6700hq, GTX 1070, 16 go ram) : 1920*1080, MAX/Full settings + gameworks ON etc... : variation from 90 fps to 51 fps.

=> I expect this laptop, since there is a 1070 in it, to be able to run Arkham Knight at 60 fps without any drops. I have huge gaps between my max and my min : almost 40 fps.
I cannot believe this is the normal behaviour of this card.

- Heroes of the Storm : same behaviour than before : from 99 fps to 50 fps during teamfights. On my desktop, not even 1 fps drop at any time.
- Pillars of Eternity : I can't even reach 60 fps, my max is around 56 down to 40 fps.
- Killing Floor 2 : all on ULTRA + PhysicX : 99 fps to 70 fps.

Once again, the games might no be well optimized. They are not resource demanding though so I expect the card to be able to handle them easily.
This is supposed to be a high-end pc (2200€) and it cannot even run some basic games properly !!!

Thx Andy for your advices but I don't really know what to do now.

Msi should read this topic and explain us why their laptops behave like this.
If I can't find any solutions in the next 2 days, I will return and ask for a refund... No more MSI laptops for the next years to come, too much effort and issues for something that should not happen.

:/

 

Just played witcher 3 with g-sync for 2 hours and didn't experience any problems yet. But yes, I feel your pain, I had a desktop but It didn't suite my needs since im on the run a lot so I settled for a gaming laptop and for work wise.

 

Theres's 2 more things that may work for you that I found:

1. Uninstall nahimic audio and just use realtek audio instead if you still have it.

2. Goto nvidia control panel and click, "configure, Surround, physX. To the right is physX settings and set it to gtx 1070 instead of auto.

 

Killing floor 2 just seems to have fluctuations, this guy on a desktop with a 1070 and 6700k ranges from 145fps to 80. So the wild FPS fluctuations are not something you are facing by yourself.
http://forum.notebookreview.com/forums/msi.1015/

 

@Andy7 : thx, yeah I haven't install Nahimic (I uninstalled it the 1st day I got the laptop because of that echo sound). I switched to PhysicX 1070... I'll test
Thx mate for all, you already did a lot

@johnmr531 : ok thank you man but still

 

@Andy7 : Ok I'm back with some more "weird" results :
I tested this morning 4 times my 3D mark scores :
- Speedstep in bios : DISABLED : Firestrike (normal) : 12 200 points (I got around the same score two times in a row)
- Speedstep in bios : ENABLED: Firestrike (normal) : 12950 points (same here, twice).

3Dmarks displays the following :
=> Speedstep DISABLED :
1. Reported stock core clock
2 592 MHz
2. Maximum turbo core clock
2 593 MHz

=> Speedstep ENABLED :
Reported stock core clock
2 600 MHz
Maximum turbo core clock
3 291 MHz

Meaning that Speedstep OFF = same frequence with no turbo boost...

EDIT : made a test with Latencymon, here is what I got :
Your system seems to be having difficulty handling real-time audio and other tasks. You may experience drop outs, clicks or pops due to buffer underruns. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:11:45 (h:mm:ss) on all processors.

 

Wow, so I just found something out, it seems like these laptops favor more in power saving then gaming. "no duh"

Usually desktops have C-STATE options but for these laptops they only have an option to disable ALL C-STATES option so if any device may get a little hot, then the impact is extra hard on these laptops. But it's almost as if the laptops throttle at the slightest increase in temperature which is a little ridiculous. SO

Just to make sure I didn't have a memory leak, I went to "run" and typed regedit then went to HKEY_LOCAL_MACHINE, SYSTEM, SERVICES, then click, "Ndu" and on the right, right click "start" and click "modify" and instead of 2 put 4 and restart.

I have SPEEDSTEP disabled in the BIOS

I also have C-STATES disabled in the BIOS


The fans are very powerful so I highly DOUBT any overheating would occur. So if you want to play your games 4+ hours no problem, try that. With my laptop I have a cooling pad as well. But like the other guy posted, Some games aren't optimized, some are. Witcher 3 for me runs perfect 60fps, but grim dawns "ARPG" for me, 60fps may hit 26 - 40fps with lots of enemies on the screen because of lag in the game, not the computer

 

I just noticed your EDIT: at 12:01pm, good catch!

I tried that now, with c states disabled, speedstep disabled, and that memory leak fix in case of that and I got this: " LatencyMon - Your system appears to be suitable for handling real-time audio and other tasks without dropouts."

 

Hey @Andy7,

Thanks man for the help, we are only 2 guys on this issue but I have faith we'll find out a solution ^^
I don't know if you've read the part of my post on Speedstep but when you disabled it, your max frequency is your standard core frequency, meaning 2,59 ghz !

I've made a few tests and researches and it seems like when you disabled Speedstep, it also disables TURBO BOOST, meaning you don't have your extra +1 ghz under heavy loads.

Just check with your windows monitoring and you'll see that your core clock won't increase.

 

New more tests :

- Speedstep : ENABLED
- C-state : ENABLED

1st : for Heroes of the storm :
I deleted Onedrive from Win10 with a reg file I downloaded. Feel free to ask if you want it.

2nd : I installed Throttlestop and made a few settings (force multiplier to 35T) :
My cores are now runnning all the time at max frequency : 3,1 GHZ.

It seems a bit better for me now. I need to go "more deeply" into my testings but it might be a solution.

NB : it can seem obvious but setting your power management to "maximum performances" will trigger you core to 3,1 ghz constantly.

"Normal performance" will set your core to 2,6 ghz while surfing on google, and up to 3,1 ghz ingames.

 

Hey all,

Here's what I posted in another thread:

"Hello all, was hoping you may be able to help me with issues I've been having with my GT72VR 1070VR. I've had clean installs, updated to newest VBIOS on vendor website but I'm having issues where the GPU randomly locks up during gameplay and boots me out of games with "XX Game could not access graphics hardware." errors. I've had to resort to underclocking the GPU using MSI Afterburner but some games (like The Division) still manage to get past the underclock and hit a core clock of ~1800 before my game breaks and boots me out. Are there any custom VBIOS I can use or anything I can do to alleviate this? Thanks!

It really sucks to play online competitive games like Rainbow Six Siege and then get booted out leaving your team high and dry "

Anybody seeing these issues? A lot worse than FPS drops over here

 

Hey Kolunez,

I wish there was a custom Vbios we can install but I don't know any for now.
Have you tried all the possibilities we gave on this thread ?

 

Usually p-states aren't accessible on modern day computers for some reason unless you have it custom built I guess. I used throttlestop awhile ago and mine was default 35t but yes make sure its that. I wouldn't advise messing around with the voltages though unless you had some experience with psu wattage testing etc. I switched my Antivirus too, that also could be a problem for some. I have speedstep disabled along with c-states disabled for OC reasons to test. Haven't tested with c-states disabled just yet but I will tonight. You're right cloud pm, if you have speedstep enabled goto power options, click high performance mode and also advanced power options, power state management, 100% min/max, cooling policy always on. Same thing for Nvidia CP, Prefer maximum performance, If your using one monitor, also choose, multi display/ gpu acceleration - single display performance mode, I personally have vertical sync on instead of auto along with physx using gtx 1070 instead of auto.

 

Disable windows update - run, services.msc, windows update, stop and disable, apply and okay. It will stop svchost.exe from using random high cpu usage.

Oh and if you have steam, origin, etc.add an exception to that file so no random scans in your antivirus go on while gaming, I also have update manually not automatic.

 

Well, it seems like I finally fixed it! I disabled all power saving features, speedstep, c-states etc. and did everything I possibly could with the options I have given you guys and myself. Now it runs butter smooth 60fps. I played the division a poorly optimized game hitting my cpu in game from 46-86% usage, maxing out the cpu as best as it can go for a mobile processor and it did excellent under that load. Not a single drop in game for the 2 1/2 hours I played. After all the extensive research I conducted, a lot of this had to do with the processor. It's a MOBILE processor and it's definetely not used to having desktop graphic cards inside mobile parts. Since they put the gtx 980 desktop gpu into laptops a year ago. I7 6700hq = i7 2600k desktop processor both at moderate. But it works A million times better without the power saving features. The newest nvidia drivers came out 2 days ago by the way and just downloaded them earlier today so that definitely helped me. But if some really SUPER demanding game comes out in a couple of years, you may have to turn down the shadow affects because of the mobile processor may not be able to handle all the load. But so far so good, I had it in windowed mode 1440p G-sync with task manager right next to it the whole time. Not a single program was taking up lots of cpu but just the game itself. And all that work for paying "2,550 USD$"

 

Hey,

I may have found another track in order to solve those issues.
With Lantecymon 6.50, I discovered that one file was making my computer have very high response time : "ndis.sys" which is related to network adapter and probably killer drivers.

Here is how I got it "fixed" even though I still experienced some FPS drops during Heroes of the Storm :

1. Go to Panel device settings
2. You have to disable everything including :
a. Bluetooth Device (Personal Area Network)
b. Bluetooth Device (RFCOMM Protocol TDI)
c. Killer Wireless -n/a/ac 1435 Wireless Network Adapter.
d.but let "ENABLED" : Killer E2400 Gigabit Ethernet Controller (I'm connected with an Ethernet cable)

That solved my ""your system seems to be having difficulty handling real-time audio and other tasks. You may experience drop outs, clicks or pops due to buffer underruns. One problem may be related to power management, disable CPU Throttling settings in Control panel and Bios setup. Check for Bios updates" message.

@Andy7 : how can you get your turbo boost work with speedstep disabled ??
When I disabled it through the BIOS, my cores are running only at 2,5 ghz max.

Second question : under The divisions, what are your settings ? :
a. Did you max everything out ?
b. With G-sync ?
c. Did you put a limit of fps ?

I'm going to download the game (it's free this week-end on steam, lucky me) and give a feedback.

 

Another thing again !

I successfully get a boost of 400 points on 3dmark by doing the following :
As a reminder :

1. I have Speedstep : ENABLED (so my cores can go up to 3,1 GHZ) (in bios)
2. C-state : DISABLED (in bios)
3. Bluetooth Device (Personal Area Network), Bluetooth Device (RFCOMM Protocol TDI), and Killer Wireless -n/a/ac 1435 Wireless Network Adapter : DESACTIVATED to solve "ndis.sys" latency issue on latencymon
4. ACPI.SYS => also had a long response time : to disable it : go to Device Manager and disable (not uninstall) ACPI Compliant Control Method Battery.

For myself, my games seem better.
Give it a try and tell me

EDIT : disabling ACPI compliant control method battery will make your 1070 undetected after a reboot...

I'm trying to find a solution...

 

The division for me is Maxed out with g- sync, The reason I have speedstep disabled is because it can downthrottle my cpu at the wrong time and i have gotten event id 37 error through microsoft with it on for all my processors. Once I disabled it, I never had a problem again or error. C-states disabled for no downthrottle of cpu after long use, Turbo boost is disabled automatically because of speedstep disabled. Now the cpu is strickly used by games, programs etc and not power saving.

 

And if you notice some games spiking your cpu up to like 95-100% with all power saving option disabled in BIOS and control panel while maxing out a game then it's one of two things:

1. It's a poorly optimized game

2. The cpu simply can't handle being completely maxed out so try just lowering the shadow settings IF IT'S REALLY NECESSARY but chances are its a poorly optimized game

 

I'm installing Win 8.1 to compare the results.
I'll let you know.

 

Cool, would love to hear your results

 

I couldn't successfully make a clean install of Win 8.1.
Too many troubles : windows update that takes forever to update, some drivers for the laptop that couldn't be installed and found...

Damn, too many troubles...

 

Yeah they only support windows 10+ 64bit on MSI drivers update site.

 

I just played witcher 3 on ultra settings maxed out for 4 hours perfectly fine and I can confirm for myself that my issues have been solved. I hope my suggestions on this site for your issues with these laptops have also solved some of your problems. I also played a long time as a "stress test" to make sure everything was fine and which it is for me. Props to Cloudpm and I myself since we had to dig deep to solve these problems. Hopefully anyone else coming to this site with similar problems as us will read through this thread as there are many suggestions and tips to get it back running the way it's supposed to be. Just update your Nvidia drivers frequently as they are really important for solving other issues. I'm out guys peace! Also cloudpm and others, add my steam id if you have steam so we can chat/ game if you want. It's: "drew_ad56" no quotes.

 

@Andy7 thx mate, I'll also add you.

I haven't understood well at the first read but basically on your side :
- Speedstep : disabled
- C-State : disabled

=> your cpu is constantly running at max clock ? (3,1 ghz ? 4 cores).

I disabled speedstep and C-state but my cores only run at 2,6 ghz...
Thanks!

 

Hi, here is probably my final post on this. I think that I found a good compromise on the behaviour of this laptop, and I'm quite satisfied.

Here are all the precised steps to follow in order to get the same results.
Thanks to @Andy7 for the help and investigations. We hope that this will help future users who met the same issues as us.

------------------------------------------------------------------------------------------------------------------------
Steps to follow:
A. Clean install of Win10.

B. Install Killers drivers only (without the "SUITE")

C. Install Nvidia drivers 376.33 (latest one at this date)

D. Most important : in bios, Speedstep : ENABLED; C-state : DISABLED. EDIT : 18.12.16 : on my computer, disabling C-State in bios solves my "latencymon" issues. Enabling it, makes latency return. Probably the most important step for me.

E.Optional : in "Configuration Panel" (my Win10 is in French, I don't know the exact translation in English), device settings :everything that is Bluetooth Killer etc... : desactivate them. I only let activated the Ethernet line (to solve the latency of ndis.sys). EDIT, 18.12.16 : this one becomes now optional, I reactivated them, not sure but seems like there are not impacts on performances now (same 3dmark scores)

F. Desactivate game "DVR"

G. Optional : Desactivate "superfetch". EDIT, 18.12.16 : this one becomes now optional, I reactivated it in services.msc, not sure but seems like there are not impacts on performances now (same 3dmark scores)

H. Optional :Unpark cores that are "PARK" (I got 2 to Unpark). EDIT, 18.12.16 : this one becomes now optional, I reparked them, not sure but seems like there are not impacts on performances now (same 3dmark scores)

I. Desactivate G-sync, battery settings on "Max performances"; Nvidia 3D panel : "multi display performance" et " maximum perf" for how the laptop should be juiced.

J. Desactivate OneDrive (via a Regedit file I found on google)

I HAVEN'T INSTALLED : Nahimic audio, nor MSI SCM, nor Dragon Center. Just "steelseries" drivers for the keyboard.

You can find information for steps E, F, G et H on the previous pages, I'm too lazy to write them all in details .
Again, thanks to @Andy7 for the help. I think we have both found good solutions in order to solve most of your perf issues.

I guess I'll not return the laptop, I'm quite happy with it right now.
------------------------------------------------------------------------------------------------------------------------
To finish, here are my most recent 3dmark scores 3Dmark on Firestrike (normal) :
Total : 13 297 points

Graphics score : 17 354
Graphics test 1 : 82,58 fps
Graphics test 2 : 69,46 fps

Physics score : 9974
Physics test : 31,66 fps

Combined score : 5902
Combined test : 27,45 fps

Enjoy the beast, and feel free to give us reputation points ^^ and ask for any help.

 

@cloudpm

When i first did a firestrike test i had terrible score of like 9,000 or so.
After reading your topic it got me thinking about investing some time in optimising my Laptop.
After a few hours last night i was able to achieve this score with my GT62VR (6700HQ - GTX 1070 - 16GB RAM)


Latest Bios + Firmware installed.
Nvidia driver 376.33
Power management mode : Prefer Maximum Performance
G-sync : Off
C states : Enabled (Disabling this = Huge performance hit about 700-800 point)
Superfetch : Enabled
Power option : High Performance
MSI Dragon center : Sport / Cooler boost
Killer driver only (Not the suite)
Bios Memory frequency : 2400
Disabled SSD Indexing
XTU Undervolting -0.150
MSI Afterburner : 200/500


I feel like i can probably get in the 14,500 + game if i put some more time on this. i'll let you know my result as i do more testing.

 

Nice if that topic can help.
C-states : Disabled for you results in a loss of performance ?

That's strange, on my side it's about Speedstep : when I disable it, I get -700 points on my 3dmarks score.
Disabling C-state allows me to get +400 points...

Np ! Feel free to share us your results and ask questions. The more questions and tests we get, the more we can brainstorm and find solutions

 

New result, my Physics score never been this good before.



Latest Bios + Firmware installed.
Nvidia driver 376.33
Power management mode : Prefer Maximum Performance
G-sync : Off
C states : Disabled
Superfetch : Disabled
Power option : High Performance
MSI Dragon center : Sport / Cooler boost
Killer driver only (Not the suite)
Bios Memory frequency : 2400
Disabled SSD Indexing
XTU Undervolting -0.150
MSI Afterburner : 250/500

 

Back, if steam doesnt show my name then just type in, "andyd180" no quotes

 

nice and if you have to, disable intel speedstep in the bios, I have speedstep also disabled as it was giving me problems. For me its, memory frequency 2400mhz, c-states disabled, and speedstep disabled

 

Speedstep remove the Turbo boost, it's not a good idea to disable it

 

I know, but for me it's not working properly and gives me errors in event viewer so I disabled it and haven't had a problem since.

 

I'll test it out with it enabled, brb with the results