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    Gt72 plugged in but keeps switching from plugged in to not plugged in

    Discussion in 'MSI' started by Stoop14, Jul 15, 2016.

  1. Stoop14

    Stoop14 Notebook Consultant

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    I've been having issues with my gt72 frame dropping badly. Now I noticed that my laptop will be plugged in and it switches between full power to acting like it's not.plugged in. Is this a common issue? Also when I unplugged the cord from the back of the computer, the silver part was mighty hot.
     
    Stoop14, Jul 15, 2016
    #1
  2. ryzeki

    ryzeki Super Moderator Super Moderator

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    Sounds like your power jack might be damaged. You should setup RMA.
     
    ryzeki, Jul 15, 2016
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  3. Support.2@XOTIC PC

    Support.2@XOTIC PC Company Representative

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    What charge level was it at? We have seen GT72's stop charging when over 90% charge. I would also update your bios/EC as we have seen that fix some issues with charging as well
     
    Support.2@XOTIC PC, Jul 18, 2016
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  4. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Can you check the AC adapter's power cord connectivity? Make sure it is securely attached, also please observe the power light on the adapter because it might have issues where it cannot handle such load no more. This is considered defective if it's the culprit.
     
    Kevin@GenTechPC, Jul 18, 2016
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  5. Stoop14

    Stoop14 Notebook Consultant

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    How do i update my bios? Also what's ec?
     
    Stoop14, Jul 26, 2016
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  6. Support.2@XOTIC PC

    Support.2@XOTIC PC Company Representative

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    EC stands for embedded controller.. The instructions to update bios can be found on the MSI website.
     
    Support.2@XOTIC PC, Jul 26, 2016
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  7. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    You can find out in the BIOS Setup, and those info is under System Information.
    EC manages power, fan/thermal, and touch sensor buttons.
     
    Kevin@GenTechPC, Jul 26, 2016
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  8. Stoop14

    Stoop14 Notebook Consultant

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    Where do find my EC? And how do I update that? Also msi site? Thanks for the replies guys.
     
    Stoop14, Jul 26, 2016
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  9. Support.2@XOTIC PC

    Support.2@XOTIC PC Company Representative

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    Yes, EC can be done through windows as well. But yes download from MSI.
     
    Support.2@XOTIC PC, Jul 26, 2016
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  10. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    There you go.
    [ Download BIOS]
    [ Download EC]
     
    Kevin@GenTechPC, Jul 26, 2016
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