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    Help! Msi GS70 usb ports not working

    Discussion in 'MSI' started by Asane, Dec 29, 2016.

  1. Asane

    Asane Notebook Enthusiast

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    They don't work anymore after I took the lid off and replaced my battery. What should I do?
     
    Asane, Dec 29, 2016
    #1
  2. Support.1@XOTIC PC

    Support.1@XOTIC PC Company Representative

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    Is it all of the USB ports on both sides of the system, or just the USB ports on one side?

    If it is USB ports on one side of the laptop, it might be an internal connection causing the issue. If it is all USB ports not working, then I'd say it is software related possibly.
     
    Support.1@XOTIC PC, Dec 29, 2016
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  3. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Can you open up the device manager, plug in the device and verify if the device shows up in it or not?
    Additionally, please check the ribbon cables that are used by the ports.
     
    Kevin@GenTechPC, Dec 29, 2016
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  4. Asane

    Asane Notebook Enthusiast

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    I opened it up and the blue ribbon cable was not connected properly. Thanks for the tip.
     
    Asane, Jan 5, 2017
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  5. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Well done, have a good one. :)
     
    Kevin@GenTechPC, Jan 5, 2017
    #5