MS-1719 System failure?

Hey guys,

Picked up the 1719 from RKComputer about 2 months back. Had some miscommunication with them about the specs that I ordered, but they were extremely friendly and quick to solve it. However, I spoke with a tech about the system crashing after 5 minutes of solid GPU use (Gaming and high-quality video/photo editing for the most part).

He went on to explain that I needed to update all the system files via Microsoft since I was running the original release of Vista. I did all the updates and eliminated as many background processes possible when I needed optimum performance out of it. I understand that the 8600 GT isn't exactly top notch, but it should perform nonetheless.

Can anyone give me an idea of how to go about fixing this before I give them another ring? The system completely crashes, almost as if it were overheating -- and its not the typical Microsoft crash where the system locks up. The notebook completely shuts off within the matter of a few seconds.

I've checked for dust, set it on a flat surface with access to cool air, and I've even used one of the fan powered intercoolers, although it was a bit small as it wasn't meant for a 17''.

Thanks for any help!

{TS}

 

So you know when the pc crashing and how long it takes.
Now you can try to go to a colder room and look how long it's stable there.

Or just get everest/ntuner/cpuz/gpuz/rivatuner/.. to check on temperatures of parts in real time.

They may screwed up setting the pipe/plate on the gpu right or forgot the paste

You could use ntuner to underclock the gpu and see if it's stable.

And get the latest nvidia driver and the moded inf to install it from laptopvideo2go.

 

Alright, I'm reluctant to even mess with the clockings of the card, especially since a low-tech user shouldn't have to/probably wouldn't know how to even go about doing it.

However, ntune is telling me that I'm at ~73 C Idle...which is more than enough for me to worry about. I managed to snap a screen of it a ~93 C while using a program it typically crashes in, but I think it runs closer to 97 or so.

What can I do? :-/


I got the latest drivers as you said, and there isn't a chance in heck that I'm going to take this apart to put the paste on myself, as they have warranty stickers placed on it. I wouldn't want to mess up the internals myself either.

Thank you very very much for your help so far!

{TS}

 

If you could run cpuz and gpuz and take screenshoots of that.
And try to set power management to balanced, the gpu/ram should clock down
when the cpu is to 1/4th the max about, gpuz second tab can realtime display.
Cpuz and gpuz doesn't need install, just save them somewhere and run.

To reach 7x in idle it must be hell overclocked, wouldn't surprise me from msi.
But most likely wrongly put together, you can test that by checking how fast
temperature is dropping after leaving it on max duty.
If the temp. coming down slow then cooling isn't working, since it should drop rapidly.
Then your only chance to send it back to repair, since 9xC temps would kill it
sooner then l8r.

My max load doesn't reach your idle load temps.

 

Alright, I'll go ahead and download those and then get a couple of SS's of it. Also, the power setting hasn't been changed, and by default it tells me it's set on "Balanced".

But there is one problem...you said to check the cooldown after max usage, but I don't have more than a few seconds before the computer crashes. Is there any way I can work around this?


Thanks!

 

If it crashes that fast >.< no point checking.
Semi idle:

 

Wasn't able to get the SS at 97, but here's what you requested:

 

Would be nice to know cpu temperature when the gpu is that high.
Hard to guess what is overheating what since the gpu and cpu connected
with heatpipe and the fan is sitting at the end.

There should be 2-3 speed settings for the fan depending on cpu temperature.
Do you hear it to spin up loud when temp. goes up ?

Don't know if msi has any option for temperature and fan control in the bios,
can check that too.

In the os there should be no way to fan control without special software installed.

2 reason it runs that hot can be that heatsing not seated right or fan doesn't work/moves air.
Anyway will have to rma it to get fixed in that cases.

I would call msi tech support line and ask them what they recommend.

 

As far as I know, MSI says you have to contact your reseller for support, in this case, RK Computer I guess?

Should I go ahead and give MSI a call anyways, or should I just go straight to RK?


Thanks!

 

Holly m. >.<
Take it easy on that notebook now or it will burn.
Cpu core temperatures over 80C ... It shouldn't reach temps over 62C
That is at the thermal throttling temps there. And getting close to thermal
shutdown (that is the crash you get)
After 45C hdd temps. data loss can happen too. (should be fine)

Core temp higher then the sensor temp..
That means the fan is broken or the heatpipe is fully fall off.