MSI GT62VR Issues

A few weeks ago I picked up a new MSI GT62VR with the gtx 1070. For the most part I love the laptop but there are some unsolved problems with it that I am beginning to worry might be the start of something more serious.

The problems:
While playing Supreme Commander Forged Alliance, an older strategy game for those not familiar with it, it will randomly give me a black screen. Usually it will recover from this within 10 seconds or so, but on occasion it will BSOD/The game will crash and lock out everything to the point where I have to do a hard reboot. I've played this game on all sorts of other hardware and I have never seen this issue come up with it before. Another thing that is weird is that games like Witcher 3 run just fine despite being far more demanding.

Another thing that happens on occasion is that when I turn on the laptop the MSI logo will come up just like it normally does then after that the screen will go black and not load into Windows. It happened once a few days ago but I didn't think much of it at the time because I was just installing new drivers/updating the bios, but it has been happening more and more frequently now. Usually it fixes itself after I shut it down with the power button, wait a few seconds, and then start it again but the last time it happened I had to restart it 3 times to finally get into Windows.

What I have done so far:
Pretty much everything I can think of. I started off by updating all drivers(also at one point I tried rolling back to older versions of the nvidia drivers, using DDU each time) and running memtest for the ram and crystal disk for the hdd and ssd. Nothing came up from that so I flashed the bios. Still same problem in supcom. I reinstalled Windows 10 after reformatting everything and then installed the newest drivers of everything that was necessary. Even after a reinstall of everything the issues still persisted and I think now at this point they might still be getting worse though I am not positive. Other games such as Witcher 3 still work fine, though for a little while Witcher had some really bad screen tearing that started randomly and took some tinkering with the settings to get that to stop.

Temperatures are great and when it's up and running it seems rock solid as long as I am not playing supcom. I've done various stress testing such as occt and furmark, both of those ran fine.

I am running out of time for doing a return on the laptop so I would like to try to completely rule out a hardware issue. Any ideas would be greatly appreciated!

 

That game is probably designed for older OS. Try enabling compatibility mode for the game executable, or just run it on Windows 7.

 

I've ran it on Vista, Windows 7, 8, 8.1, and 10 with and without anniversary update on multiple computers all the way from ultrabooks to fairly high end desktops I've built with no issues. I've also tried compatibility mode with no success either unfortunately.

 

Do a Furmark to make sure the GPU truly can take the load and heat.