MSI GT72 Power Adapter/ Charging issue.

My MSI GT72 has the power adapter disconnect for about 1/2 a second while gaming after every 10-20 minutes.

Fidgeting with the pin in the socket does not reproduce the result.

Occasionally happens while I'm just browsing, but that is rare.

Anyone have a similar issue? Is my charger fried or is it a bigger problem to do with the laptop itself?

 

Its either your power pack or your motherboard/battery.
Do you have a power pack you can switch ?

I had the same problem, even using a spare power pack the computer wouldn't run of the mains and so it wouldn't charge.

I had to RMA it with MSI and have the motherboard repaired/switched.

Also make sure your power pack isn't covered by anything and has space to breath, I guess overheating may cause problems if its on a bed and covered or something.

 

I just had mine repaired from the same fault.

In my case also it was the power jack on the motherboard. I RMA'ed it and they put a new motherboard in thankfully a few days before warranty ran out...

Good luck.

 

Same here Amy solución?

 

If it's DC jack, then the motherboard has to be replaced due to bad physical connectivity of power supply. Otherwise, it can be a defective power supply if it's not connectivity related issue.

 

The amount of units that had this issue happen is shocking... I'm so glad mine was fixed 1 month before the warranty expired! (I had 3 months extra warranty for registering my unit online - thank god!)

 

This issue is common across all brands since DC jack is prone to damage when it's stressed by external force.
Some recommendations such as providing sufficient slack on the cable can help to reduce such stress.

 

In this case it's not the connection between the cable and the jack that gets broken. It's the connection between the connector (female socket) and the motherboard.

The soldering job on them is not good and overtime it gets broken. The actual cable is pretty solid in the hole, there's no problem there.

 

Actually, that's the part which gets broken off sometimes, but it's at MSI's discretion whether to charge a customer for physical damage or not.

 

I don't see how a failing solder can be user damage. I mean unless you open up the laptop, expose the motherboard and start wiggling the connector around?!

Surely that's just a manufacturing defect. Thankfully, as far as I have seen, they do replace them in an RMA.

 

There were a few cases like this before where sometimes MSI fixed them free of charge but there were also cases where users were charged so it all depends on how the damage is from inspection.
DC jack can be broken off from the PCB not because of failing solder. In your case since it was a failing solder then it was warranted.

 

It's out of warranty if it was bought 2 years ago, but you can request for OOW RMA and MSI will still perform repair/replacement for you depend on the level of issue.
1. DC jack can be soldered back if it's melted solder.
2. Motherboard needs to be replaced if DC jack broke off from it which caused PCB damage.