MSI Micro stutter problem solved!!!

I thought I would create a brand new thread instead of posting it in the GS43VR forum, maybe it could help some people out.

I, like many MSI owners have had a problem with the micro stutter and it was ruining my experience.

I spent nearly an entire day trying to eliminate the problem by literally going through everything that could cause the problem. I noticed the problem happened most when I was on youtube with Chrome. So I had a video running in the background.

What I noticed was that I NEVER had any stuttering when I used my mouse, it was always with the trackpad. I would get the stuttering when I would click the battery icon, open the start menu, click on the calendar, the notification tab and mainly when I would do two finger scrolling in chrome.

So I removed the touchpad driver. This removed gestures from the touchpad but it still worked for everything else. I did all the tests over again and the problem was gone. I reinstalled the driver for the touchpad from the MSI website and the problem returned. Uninstalled it again and voila, it was gone and has not since returned.

This may not work for everyone but it is worth a shot. Its been a week now and I have not had any stuttering.

 

What is the driver version you were using?

Also, this is not a review so it would be better to post it in the main MSI sub forum. I've reported it to be moved

 

My computer came with 15.13.5.2

basically none of the drivers that allow gestures would work properly. They all caused stuttering. As soon as I uninstalled and put a driver (or used microsofts basic driver) that didnt allow gestures the problem was gone.

 

This is the version I am using on my MSI GT73VR 7RF Titan Pro......

Try it.....

Synaptics Touchpad Driver v19.0.22.4

 

I'm looking to get an MSI laptop soon and I'll definitely keep this in mind if I encounter stuttering issues. Thanks!

 

The stuttering seems to be caused by a GPU switch, so it would be kind of weird if this fixes it. To make sure, is your Nvidia GPU active?

 

The nvidia optimus is on its normal settings. The power button changes color when it toggles between the nvidia and intel gpus. The trackpad was the fix for me.

 

The stutter is most likely caused by high DPC latency, which can be sourced to a variety of potential causes. Some users have reported success getting rid of the stutter after removing the mousepad drivers, but not all. I suggest checking out this thread for more details and other potential solutions: http://forum.notebookreview.com/thr...ers-or-mouse-pointer-freezes-try-this.798873/

 

What I've seen is this issue being cause by Windows updates. Below is a link from MSi for troubleshooting mouse/touchpad issues you can try.

https://www.msi.com/asset/global/picture/faq/10015790@2017-0119-0547-105769@faq_02371_en.pdf

 

I had this mouse stuttering issue. Simply turning off Intel SW Guard Extension in the BIOS solves it. It's a useless security feature of modern CPUs that causes all sorts of lag / system issues.

I am not allowed to share how to access that feature to disable it though as its MSI internal stuff not to be exposed publicly. The default value in the BIOS is Software Controlled. I set it to disabled and bam, never had a single mouse stutter

I had crazy stuttering with my Logitech G900 Mouse which I've never had on any other laptop so I know it's not the mouse. Whether I was on wired mode for the mouse or wireless, I used to get the stuttering

@Tanner@XoticPC

 

Isn't SGX new with Skylake? Would there be any downside to disabling it?

 

it's with Skylake and Kaby Lake. On the Clevo laptops, if you enable it, then you get an unknown device in Device Manager then you have to install the Intel SW Guard Driver/extension to identify it. That's when the system becomes laggy and cause weird issues. It's a useless security feature from Intel that causes more harm than any good, always had it disabled on my Clevo before.

@Mr. Fox can confirm that disabling this cancer is mandatory

 

While I understand it is msi internal stuff, how are we able to disable it then?

 

Yes, SGX is the digital equivalent of the four-letter word for feces that starts with an "S" and is often used as an expression of discontent.

As I have no plans to stop using Windows 7 in the foreseeable future, it is even more important to disable this cancer feature in the BIOS. Enabled, it creates an unknown item in Device Manager.

Being just another worthless gimmick for the Redmnd Mafia's craptastic new OS abortion is the only reason I would need to nix it.

 

for now, download Autoruns, run Autoruns64.exe

type nVIDIA in the filter box above

delete all Telemetry stuff by right clicking on each one and choosing delete, also delete nVIDIA Wireless Controller if you don't need it and ShadowPlay completely if you don't need it then see if it fixes the touchpad stutter/lag

you have to reboot after doing all this

 

Do you have any info other than "it's bad"? For example, can DRM content like Netflix still be watched with SGX disabled?

 

has nothing to do with DRM. It's a software based useless security extension for the CPU

https://software.intel.com/en-us/sgx

@Mr. Fox

 

Does Windows 10 use it for any functionality (ie TPM, Bitlocker)?

 

No, read the description, it's for developers

 

Right, but the tech is for developers anyway. I assume there was some point in making it, but I can't find anything that uses it. I'll see if I can figure out how to disable it, though I'm not sure if it'll fix the Optimus stuttering, as I've seen that happen on Ivy Bridge.

 

All I can find about disabling SGX in Aptio setup is that it's a hidden setting (in the Advanced tab), and I don't know how to access it short of getting a custom unlocked BIOS from Svet.

 

It's mostly a security thing, something that should probably be default disabled, but I can see it being nice for enterprise environments.

 

Thanks for the info. Is there a way we can disable it without having to flash a custom BIOS?

 

Not that I'm aware of, if it's locked out of BIOS, there's no Windows setting that touches it.

 

The default in the BIOS is apparently "Software controlled". I wonder if there's a way to disable it from Windows with an Intel utility.

 

I was just looking at
XTU the other day and didn't see it in there but I might have missed it.

 

it's not in XTU bro. Default value on the MSI laptops is Software Controlled

The moment I disabled it, no more mouse stutter / lag

I was initially surprised because this mouse that I have (the G900) is the smoothest/best mouse I ever owned that never had any stuttering

 

Is there any way to change it on the stock BIOS?

 

I will PM you as this is not to be discussed publicly

 

Can I also be part, please?

 

Disabling SGX unfortunately doesn't fix the Optimus stutter discussed in this thread.

 

hi pls pm how to fix this too pls. i have issues with my trackpad as well. T T pls help me. whenever i watch a movie and use the trackpad to vol up or down the tp glitches and stutters. stimes killing me for a few secs

 

Hey @Phoenix, I'm new around here but I'm having this exact issue with microstuttering when using my mousepad with an msigs43vr-7re. I was wondering if you'd be willing to pm me details. It would a huge help if so.

Thanks!

 

I don't PM anyone, that was a one off case.

But the good news is, now the latest BIOS actually has the Intel SGX (AKA Software Guards) Extension disabled by default so that should take care of your problems.

I know you're new but, feel free to copy/paste my signature and edit the laptop specs to match yours, it is vital that you have a signature in your profile so that when you ask for such help, I can provide you the solution immediately rather than having to wait for you to respond and tell me your laptop's model.

 

Ok gothca, thanks for the tip. I updated my bios but the issue still exists. Curiously, the issue goes away if I uninstall the elan mousepad or use a dedicated audio card. Any ideas what's going on by change?

 

Right, here's the thing, MSI released a new BIOS for every laptop and then pulled it after a few days, thinking that it was the CPU Microcode update in the BIOS that was causing issues where in fact it was a Windows update issue which has now been resolved. They then forgot to re-release those new BIOSes again or maybe just didn't feel like it.

I knew the version of that BIOS for my laptop ended with 320 so I just substituted the download link of whatever the current BIOS and replaced the last 3 digits, that gave me the ability to redownload that pulled BIOS as it was still on their server.

The problem here is the latest BIOS for your laptop is E14A3IMS.30E and we don't know the lat 3 digits of the updated BIOS for your laptop so we can't replace any links here.

I strongly urge to contact MSI and explain the problem and stuttering. Tell them that people with the updates BIOS checked and indeed they have Intel SGX disabled by default which should be the norm since only developers need that crap, tell them you need an updated BIOS with that feature disabled just like the GT73VR Titan Pro and a few others were able to snag it

 

Ok will do! Thanks so much for you help!