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    Msi Ge62 6QF blacklight led problem

    Discussion in 'MSI' started by Lachezar, Dec 12, 2016.

  1. Lachezar

    Lachezar Newbie

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    Hello everyone. I have msi ge62 6qf and i have this problem. My keyboard blacklight is not working, i have steel engine 3 but and every posible updated driver and still i dont have any light on my keyboard. Tell me some app or something to turn it on . I will killmeself i want it so badly, actually i bought it because of the blacklight of the keyboard
     
    Lachezar, Dec 12, 2016
    #1
  2. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    What was the last thing you did before the issue started?
     
    Kevin@GenTechPC, Dec 12, 2016
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  3. Lachezar

    Lachezar Newbie

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    When i recieve it it was not working at all because the windows inside was somehow not good and i put windows 10 registered. But i never seen the led blacklights it action :/
     
    Lachezar, Dec 12, 2016
    #3
  4. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    I would say it is a hardware function (EC - Embedded Controller) so it shouldn't require a functional OS.
    Can you try doing an EC reset by disconnect AC adapter, and detatch its battery out for like a minute, then reconnect just the AC adapter?
     
    Kevin@GenTechPC, Dec 12, 2016
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  5. Zoltan@zTecpc

    Zoltan@zTecpc Company Representative

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    After you do the EC reset/or even a reflash also you might want to check the ribbon cable for the backlight if it is plugged in.
     
    Last edited: Dec 13, 2016
    Zoltan@zTecpc, Dec 13, 2016
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  6. Lachezar

    Lachezar Newbie

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    CHEERS! Thank you very much guys, you helped me a lot and made me very happy ! God bless you!!
     
    Lachezar, Dec 13, 2016
    #6
  7. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Were you able to resolve the issue? :)
    Happy holidays to you.
     
    Kevin@GenTechPC, Dec 14, 2016
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  8. Lachezar

    Lachezar Newbie

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    Yes. Thank you!! Happy holidays!
     
    Lachezar, Dec 14, 2016
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  9. DukeCLR

    DukeCLR Notebook Deity

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    What fixed it?
     
    DukeCLR, Dec 14, 2016
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  10. Lachezar

    Lachezar Newbie

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    Open,remove battery, plug in charger, turn on laptop - KABOOM - you have blacklight! Turn off, put battery, close and ok
     
    Lachezar, Dec 14, 2016
    #10
  11. DukeCLR

    DukeCLR Notebook Deity

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    Nice to hear.
     
    DukeCLR, Dec 14, 2016
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