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    Msi gx60 will charge when off but not when on.

    Discussion in 'MSI' started by h00vertime, Sep 15, 2016.

  1. h00vertime

    h00vertime Notebook Consultant

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    Charges fine when off but says 'plugged in not charging' when power is on.... any ideas? Many thanks
     
    h00vertime, Sep 15, 2016
    #1
  2. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Battery is possibly dead since this product is pretty old.
    Try disconnecting the battery, and once confirmed, then replace it.
     
    Kevin@GenTechPC, Sep 15, 2016
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  3. h00vertime

    h00vertime Notebook Consultant

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    thanks for your reply

    i only replaced the battery about 11 months ago.... then again i did get it off ebay.

    the last battery didn't die like this... it kept charging fine but stopped holding charge and powering down the computer when it was at like 70%

    so disconnect the battery and do what? how do i confirm the battery?
     
    h00vertime, Sep 15, 2016
    #3
  4. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Disconnect the battery and check the message.
    Connect the battery, and unplug the power cord to see if it turns off right away, or if it doesn't last as long as what's being shown in Windows.
     
    Kevin@GenTechPC, Sep 16, 2016
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  5. h00vertime

    h00vertime Notebook Consultant

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    ok the laptop will not power on without the battery in and also if i take the battery out while it is on then the laptop dies... normal??

    if i unplug the power cord the battery discharges kind of normally ... (they never last as long as windows shows anyway)
     
    h00vertime, Sep 16, 2016
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  6. Prostar Computer

    Prostar Computer Company Representative

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    Not normal. The laptop should function as it normally would with or without the battery while the AC is connected. You might want to connect with MSI support about that.
     
    Prostar Computer, Sep 16, 2016
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  7. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Yeah, something's wrong with it, best to contact MSI Tech Support to find out the estimated cost for repair on out of warranty repair.
     
    Kevin@GenTechPC, Sep 16, 2016
    #7