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    Ooops. Goodbye gs60 2pe

    Discussion in 'MSI' started by MiSJAH, Aug 17, 2015.

  1. MiSJAH

    MiSJAH Notebook Deity

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    Hi all you knowledgable folk.

    My gs60 has had a fight with a rather heavy lump of wood! I want to sell it as spares. Can anyone tell me what components are likely to be damaged? [​IMG] [​IMG] [​IMG] [​IMG]

    This is the GTX 870m with 2x mssd.

    Cheers.


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    MiSJAH, Aug 17, 2015
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  2. MiSJAH

    MiSJAH Notebook Deity

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    Anyone able to help?


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    MiSJAH, Aug 17, 2015
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  3. Meaker@Sager

    Meaker@Sager Company Representative

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    You would have to open it and check to know if anything is damaged inside.
     
    Meaker@Sager, Aug 17, 2015
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  4. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Contact MSI directly as you can probably restore this PC without paying for the whole computer again.
     
    Kevin@GenTechPC, Aug 18, 2015
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  5. MiSJAH

    MiSJAH Notebook Deity

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    Hi Kevin, I'm uk based. Any idea who to contact at MSI? Thanks.


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    MiSJAH, Aug 18, 2015
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  6. MiSJAH

    MiSJAH Notebook Deity

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    Managed to get hold of a local MSI rep. Thanks to all should be getting fixed shortly. :D


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    MiSJAH, Aug 19, 2015
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  7. Meaker@Sager

    Meaker@Sager Company Representative

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    I'd love to see the after shots when you get it back to help dispel the images above ^-^
     
    Meaker@Sager, Aug 20, 2015
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  8. MiSJAH

    MiSJAH Notebook Deity

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    Let's see what they want to charge for the repairs first ;)


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    MiSJAH, Aug 25, 2015
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  9. Meaker@Sager

    Meaker@Sager Company Representative

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    How long have you had it and where did you buy it?
     
    Meaker@Sager, Aug 25, 2015
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  10. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Hopefully the RMA process is going to be a smooth/flawless one.
     
    Kevin@GenTechPC, Aug 26, 2015
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  11. MiSJAH

    MiSJAH Notebook Deity

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    Hi Meaker, I bought the notebook early July from uk based saveonlaptops.co.uk

    Hey Kevin, I have been in contact with a UK MSI rep, but he has not answered any of my emails this week. I have not even been given the details of the repair centre to send the laptop to get a quote for the repair.

    Currently using a dell (i3, 4gb, no gfx, res 1366 x 768, makes my eyes bleed!!!).
     
    MiSJAH, Aug 26, 2015
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  12. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    So you are still waiting for a response as of today then, right?
    If they don't reply, contact MSI HQ in Taiwan directly and they can definitely assist you.
    Make sure to provide a reference # such as your RMA#.
     
    Kevin@GenTechPC, Aug 27, 2015
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  13. MiSJAH

    MiSJAH Notebook Deity

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    Ok, MSI wants €800 to repair. Decided to buy a complete new laptop. Anyone know if the stealth models are quieter when gaming than the ghosts?


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    MiSJAH, Sep 3, 2015
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  14. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    They'll be the same as the cooling system and thickness is the same.
     
    Support.3@XOTIC PC, Sep 3, 2015
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  15. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Your unit was not under warranty?
     
    Kevin@GenTechPC, Sep 3, 2015
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  16. MiSJAH

    MiSJAH Notebook Deity

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    No accidental cover :/


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    MiSJAH, Sep 3, 2015
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  17. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Ahh, no wonder they wanted to charge you for the repair.
    What was damaged though?
     
    Kevin@GenTechPC, Sep 3, 2015
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  18. MiSJAH

    MiSJAH Notebook Deity

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    Hi Kevin,

    MSI didn't even inspect the ghost, they quoted via email.

    I need to hdmi the laptop to a monitor and check if it still boots, as when I removed the HDD it started (well the keyboard and monitor lit up) but I haven't had time.

    I still want a replacement/upgrade.....If I buy a GT72 with out a ssd installed will it be missing the superraid daughterboard like the GT60/70 did?
     
    MiSJAH, Sep 7, 2015
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  19. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    If you buy a GT60/70 without SSD then you will not gain the daughter board, but for GT72 it's built on board so the connection is always there.
     
    Kevin@GenTechPC, Sep 7, 2015
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  20. jackyp23

    jackyp23 Notebook Enthusiast

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    Under the keyboard area of GS60, there laid the AAA components....
    Lucky that HDD might not get hit directly?!

    [​IMG]
     
    jackyp23, Sep 7, 2015
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  21. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Was the HDD in use while the system got hit? If not then most likely it should survive.
    Otherwise, it depends.
     
    Kevin@GenTechPC, Sep 8, 2015
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  22. randomeclipse

    randomeclipse Newbie

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    Firstly, how on earth did you do that!

    But also, could you have cover under your home contents insurance?
     
    randomeclipse, Sep 8, 2015
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  23. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    It depends on your homeowner's insurance, but hey, it doesn't hurt to ask them.
    MSI also offer accidental warranty if you had registered the product within 30 days of purchase, but if it was missed then there's no coverage except standard limited warranty.
     
    Kevin@GenTechPC, Sep 9, 2015
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  24. MiSJAH

    MiSJAH Notebook Deity

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    MiSJAH, Sep 15, 2015
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  25. MiSJAH

    MiSJAH Notebook Deity

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    Ok, bumping this old thread.

    So financial matters meant no new GT72s. I have just managed to bag a GT72, i7 4720hq with GTX980m. This comes with a single m.2 ssd.

    1, is there a way to put my old 2 ssd's in and keep the original raid from the GS?

    2, if this is possible, can I then back up the raid as an image (or ???) and then clear the raid0 and add the 3 m.2 ssd and put all 3 in raid0 then put the image across all 3?

    Laptop is due tomorrow. Happy Days!!!

    TIA.
     
    Last edited: Nov 20, 2015
    MiSJAH, Nov 20, 2015
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  26. Meaker@Sager

    Meaker@Sager Company Representative

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    1. I think I answered this in your other thread, basically there is a good chance if the new machine is in raid mode it should be plug and play.

    2. Once in you can take an image of the raid set, store it somewhere and then raid them all together and restore it.
     
    Meaker@Sager, Nov 21, 2015
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