msi 1722 webcam not working

I just finished my build and everything went perfect, except i cant seem to get the webcam working, i hit the button and it makes a noise but doesnt start, anyone have any ideas?

 

I just noticed mine not working too, I installed the system control manager
and when I press the webcam button on the left of the keyboard, a pop up
saying user define key, and ask me what software application I want to stick
to the key.
So, what should I do to make the webcam works?

http://im1.shutterfly.com/media/47b...HLJw5bMge3nwc/cC/f=0/ps=50/r=0/rx=720/ry=480/

 

maybe you should try installing the software of the webcam. It's called camera recorder and you can easily find it on msi their site.

maybe updating your bios and firmware. and what os version are you using? 32-bit or 64-bit?

 

when I try to start camera recorder, warning message pops up:

No camera device!

 

On the cd in your box there is a utility on it called "simple camera"

Install that and then turn on the camera, should work fine.

 

That's the camera recorder I tried to open and failed.

 

What O/S are you using?

 

windows vista business 32bit

 

SP1 installed and all windows updates? You installed the intel chipset driver?

If so not sure, never had any camera issues at all on any of these.

 

Try using the correct BIOS and EC firmware version.

MSI GX720 MS-1722 ID2
MSI BIOS: A1722IMS.10S
MSI EC FIRMWARE: A1722EMS1.429

BareBone MS-1722 ID1
Generic: A1722IG6.10S
Generic EC FIRMWARE: A1722EG61.429

 

=D thanks Rep, it is the wrong firmware version that messes up the button
functions lol. Now I can program my P1 and camera button is camera lol
Should put that in the quick review post GX720 firmware doesn't work with
1722 ID1

 

Thx and it's correct, wrong firmware will cause the buttons to act incorrect.
It will also mess your BIOS settings and CPU/GPU support.

 

Changed the link to the firmware to BTO. Thanks for the clarification.

 

I got the same problem, but I search the MSI website, it seems there is no link to the ID1 version drivers, could someone please post a link. Thanks.

 

Use this only for the BareBone MS-1722 ID1

http://download.bto.eu/Notebooks/17M27 (MS-1722)/

Barebone BIOS and EC Firmware file.
Software for Vista 32/64Bits and XP 32Bit only.

 

http://download.bto.eu/Notebooks/17M27%20(MS-1722)/Windows%20Vista/Applications%20-%20Tools/

here you go.

 

what about if your using windows 7 and haveing the same problem with the camera. do i still use the windows vista version.

 

ok i had already updated the the firmware and bios and still not working...what can i do?

 

check the EC firmware version and report back what type/version.

 

ok i know now that i have the correct firmware and everything yet camrea still aint working...can any please help?

 

just press the camera button found on the left side of the laptop. i had a hard time getting it on also, then a friend of mine just started pressing those buttons and voila..it worked..

 

i have been pressing it and all it says no device found

 

sorry it says user defined key

 

hmm..isn't that the p1-button? check if you have the correct BIOS installed. A1722IG6 V1.0S is the one you need.
And you do have system control manager installed right?

 

Then check the EC version not the BIOS version, read the complete story and you will find the answer for your issue.

 

yea i have systems manager and trust me i have the correct bio and firmware... and im pressing the last button on the left...

 

don't think it's really necessary but i'm gonna say it anyway..
did you install the msi webcam program (CameraRecorder it's called)
if that doesn't help then i think there is something wrong internally in the laptop..

 

I have the same problem. I've got a GX720-1W1US and have upgrade the bios and firmware, the webcam don't work anymore.

MSI GX720 MS-1722
MSI BIOS: A1722IMS.10S
MSI EC FIRMWARE: A1722EMS1.429

I think it's a firmware or bios bug.

 

yea i have the camerarecorder from msi and yet no luck...it's really pising me off cause all i need for this laptop to be perfect is this webcam to work and the optical drive bezel....so if any can help please do so.... and thanks for the replys so far...

 

The only thing I know is that it changed when I upgrade the keyboard firmware to A1722EMS1.429, so downgrade it.

 

what? down grade what?

 

The keyboard firmware.

MSI GX720 MS-1722
MSI BIOS: A1722IMS.10S
MSI EC FIRMWARE: A1722EMS1.429

 

You must find an older version of the keyboard firmware, can't you just Google?

( http://global.msi.com.tw/index.php?func=downloaddetail&type=firmware&maincat_no=135&prod_no=1521)

 

Hi,
Can someone help me with upgrade the BIOS and the firmware? The laptop that I have has an incorrect BIOS and firmware as mention above. I been trying all afternoon to upgrade to the correct BIOS and firmware without any success so far. I google for USB Bootable drive but still couldn't able to boot to DOS to install the correct BIOS and firmware. Is there any easier way that I can upgrade the BIOS. How do you guy upgrade the BIOS? Thanks for your help.

 

How to boot from USB Click Here

 

Thanks Kingtron for the quick reply. I was using the HP format tool to create an usb bootable disk but couldn't do it. I was using an 4GB Sandisk USB drive but I couldn't able to boot in DOS. After several trial, I couldn't do it so I was looking for other way but couldn't find it. I just decided to use a 1GB MicroSD memory stick that I have laying around and format it using HP format tool. Voila. I was able to boot in DOS. I wasted couple of hours because of the 4GB SD memory. Thank you for your help though.

 

Problem solved!

I tested a older firmware version (4.28) and it works, it's just a firmware bug.

Firmware 4.28

How to flash the firmware

Run ecall.bat and enjoy

 

Ah! I see, now I understand!
I have a MS-1722 ID1

I upgrade the firmware to 4.29, and it works also perfectly.
Why don't have MSI a link for the ID1 on the site? weird..

Firmware 4.29 for the MS-1722 ID1

Thanks RePaRaQu, it's all clear now!

 

No link is very simple because this is a barebone version for example notebook builders.
But for any other issue feel free to contact trough the forum or other.

 

Oke, thanks.

 

well i cant find any link to the A1722EG61.429 firmware can any one link me it>? just need the correct barebone ec firmware...

 

I gave the link already, in the reply for RePaRaQu.
You can click on the blue link below:

--> Firmware 4.29 for the MS-1722 ID1 <--