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    At&t Dsl w/gateway modem/wireless router not working.

    Discussion in 'Networking and Wireless' started by rt_truong, Jul 23, 2009.

  1. rt_truong

    rt_truong Notebook Enthusiast

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    I just received my att dsl/phone service. It came with a gateway modem/wireless router and I tried to install it. I will not be using the phone service so I only want to install the dsl but it is not working. I have a laptop with a Vista OS. The Dsl and internet light on the router keeps flashing red and I don't know how to fix it :mad: . I tried unplugging everything and reinstall and restarting but still not working. I talked to att but the damn CS said they will have to get back to me on it tomorrow night. Please help!
     
    rt_truong, Jul 23, 2009
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  2. gerryf19

    gerryf19 I am the walrus

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    how did you try to install? what steps?
     
    gerryf19, Jul 23, 2009
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  3. rt_truong

    rt_truong Notebook Enthusiast

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    First I hooked up one side of the Phone cord to the phone jack (Filter) and the other to the Gateway modem.

    After that I hooked up the Ethernet cable to the modem and my laptop

    Last, I powered the modem with the power supply.
     
    rt_truong, Jul 23, 2009
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  4. usapatriot

    usapatriot Notebook Nobel Laureate

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    On your routers setup page, are your PPPOE settings correct? As in, is the log-in info for your AT&T internet account in the username and password boxes?

    Your username may be your entire ATT account email. Your password is whatever your normally use.
     
    usapatriot, Jul 23, 2009
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  5. gerryf19

    gerryf19 I am the walrus

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    right...the gateway modem requires you put in a user account and password before it will connect.
     
    gerryf19, Jul 23, 2009
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  6. rt_truong

    rt_truong Notebook Enthusiast

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    I think my problem is the dsl home line. The modem is not detecting a dsl connection so I can't register my modem.
     
    rt_truong, Jul 23, 2009
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  7. gerryf19

    gerryf19 I am the walrus

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    Make sure you connect the modem to the UN-filtered phone line. The filter is for the voice connection
     
    gerryf19, Jul 24, 2009
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  8. rt_truong

    rt_truong Notebook Enthusiast

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    I talked to Att support and was first told to connect the phone line to the dsl filter, still not working. I talked to 2nd support lady and was told not to connect to the filter, still not working. They have a tech coming out next saturday =(.
     
    rt_truong, Jul 24, 2009
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  9. idq000

    idq000 Notebook Deity

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    Don't worry. The same thing happened to me when I ordered DSL two years ago. It takes a while for AT&T to get things set up on their end, so just wait for a few days and see if you can activate your modem. After a day or two, my modem finally activated.
     
    idq000, Jul 24, 2009
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  10. rt_truong

    rt_truong Notebook Enthusiast

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    I hope so. I actually had a light of hope when I looked at my modem last night. The darn flashing red light turned green for a few seconds and turn to red again. It did this a few times.
     
    rt_truong, Jul 24, 2009
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