Connected but can't open webpage (another problem from a different user)

This wireless connectivity problem has been bogging for quite a while. I read a previous thread "Connected but can't open webpage" but this one was resolved in a different way.

Let me tell you my situation as accurate as I can:

I have a toshiba laptop (satellite L500-017 / part # PSLJ0C-017008) running on vista home premium sp2.

Everything was working well until I upgraded the os to windows 7 thru their free upgrade program (free upon pruchse of a new laptop). This time I cannot open a webpage - IE always says 'cannot display the webpage.

I went back to vista home premium using the recovery disks I created but the problem is still there.

I already uninstalled mcafee antivirus.
I tried manually inputting the ip address of my router (192.168.2.1) in the DNS server address (no luck), then my modem (192.168.1.254), still no luck. I even tried them at the same time - Preferre DNS 192.168.2.1 and Alternate DNS 192.168.1.254 but still no luck.

My duaghter's PS3 can connect wirelessly to the router.
My nephew's dell laptop can connect wirelessly without any problem.
I can ping yahoo.com and google.ca using the command prompt
The network icon on the system tray says Access:Local and Internet but still, I cannot open any webpage.

I'm really lost for answer. Anybody's help is badly needed. Thanh you all, in advance.

 

try setting google DNS 8.8.8.8 and 8.8.4.4 as your DNS servers

 

Sorry buddy, this one didn't work.

 

What chipset do you have?

 

Some things to check/try. First, put the IP settings back to normal as they should be. Whether the setting in Network connections is set to "Obtain IP Address Auto..." etc.

* In the Network connections folder, click 'Advanced' and then 'Advanced settings'; make sure the WiFi Adapter is at the top; first choice in the list. If not move it to the top. See attached print screen. If you LAN card is enabled, diasble it.

* With the browser closed; Under 'Internet Options' in Control Panel remove any network in the connections list; And also verify the checkbox for 'Detect settings' is ticked.

BTW, have you tried a different browser?

 

Hello, good day!!!
I did restore the ip to obtain address automatically, then disabled the LAN card. The 'automatically detect settings' is also selected on the internet options. But still didn't work.

Installing firefox didn't word either.

It's really confusing since I can ping websites using the cmd prompt, I can connect to my local network wirelessly, I can even control my other pc's remotely using VNC wirelessly. The only thing I can't do is open a webpage. Does this have to do something with port 80? Just thinking out loud.

 

can you navigate to a website using the IP?

 

No, using the ip addresses didn't work either.

Here's one more strange thing, I can ping yahoo.com and google.com but not cnn.com. See below:

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Jing>ping yahoo.com

Pinging yahoo.com [98.137.149.56] with 32 bytes of data:
Reply from 98.137.149.56: bytes=32 time=142ms TTL=52
Reply from 98.137.149.56: bytes=32 time=138ms TTL=51
Reply from 98.137.149.56: bytes=32 time=139ms TTL=51
Reply from 98.137.149.56: bytes=32 time=140ms TTL=52

Ping statistics for 98.137.149.56:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 138ms, Maximum = 142ms, Average = 139ms

C:\Users\Jing>ping google.com

Pinging google.com [173.194.32.104] with 32 bytes of data:
Reply from 173.194.32.104: bytes=32 time=44ms TTL=55
Reply from 173.194.32.104: bytes=32 time=44ms TTL=55
Reply from 173.194.32.104: bytes=32 time=44ms TTL=55
Reply from 173.194.32.104: bytes=32 time=46ms TTL=55

Ping statistics for 173.194.32.104:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 44ms, Maximum = 46ms, Average = 44ms

C:\Users\Jing>ping cnn.com

Pinging cnn.com [157.166.255.19] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 157.166.255.19:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Jing>

 

Hi nikeseven, sorry I'm not sure where to find this info. Can you tell me where I can find it. Thanks, buddy.

 

Did you try disabling your wireless and connecting to the router directly? If that works you may have chose your home wireless connection as a Public Site and not Home. If you did it puts crazy restrictions on your internet traffic. To see what it is go to "Network and Sharing Center" in Control Panel. Under your active networks if should show your SSID and the type if network it is. Not sure if thats what it is but worth a shot.

 

Hi idlehand, I got my network set as Private (see attachment). As you can see, connection is excellent and there's no red "X" between the router and the internet.

Just a follow-up on my previous post regarding pinging cnn.com. I just realized that I can't even ping cnn.com even when I'm using the rj45 cable (wired connection). Can you guys ping cnn.com? or it is just me?

 

I cant ping cnn.com either. I guess the question is when you restored back to Vista did you do a clean install or restored from a backup. Only other things I can think of trying is turning off UAC and the Firewall for testing. Also you can try putting your Router in DMZ mode for your laptop to see if that makes any difference. Man you got a weird issue.

 

what does your info in ipconfig /all show? You can remove out certain things that you don't want to share here.

can you do a tracert to a website and post the results here?

 

Hi Idlehand, I did everything you said on your post but still no luck. This is really wierd and I'm going crazy. By the way, I restored from backup discs.

Goofball, below are the results of ipconfig /all and tracert to yahoo.com:

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Jing>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Sydney
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Realtek RTL8192E Wireless LAN 802.11n PCI
-E NIC
Physical Address. . . . . . . . . : 00-22-5F-CD-E0-DF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::ad4c:b264:f60:72ba%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.4(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : August-05-10 6:15:10 PM
Lease Expires . . . . . . . . . . : September-12-46 2:16:25 AM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 234889823
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-3D-8B-A2-00-22-5F-CD-E0-DF

DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Realtek RTL8102/8103 Family PCI-E FE NIC
Physical Address. . . . . . . . . : 00-23-5A-FA-4B-58
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : isatap.Belkin
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2cd7:12d:5231:24d1(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::2cd7:12d:5231:24d1%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\Jing>

---------------------------------------

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Jing>tracert yahoo.com

Tracing route to yahoo.com [209.191.122.70]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms . [192.168.2.1]
2 65 ms 98 ms 99 ms speedtouch.lan [192.168.1.254]
3 * * * Request timed out.
4 * * * Request timed out.
5 48 ms 57 ms 46 ms 10.201.120.177
6 51 ms 48 ms 45 ms atm2-0-1.core1.winnipeg.primus.ca [216.254.130.6
6]
7 65 ms 77 ms 74 ms pat1.nyc.yahoo.com [198.32.118.24]
8 65 ms 74 ms 65 ms ge-2-0-0.pat2.nyc.yahoo.com [216.115.111.64]
9 71 ms 99 ms 72 ms UNKNOWN-216-115-100-92.yahoo.com [216.115.100.92
]
10 129 ms 128 ms 176 ms as-0.pat2.dax.yahoo.com [216.115.96.21]
11 159 ms 136 ms 132 ms ae-1-d101.msr1.mud.yahoo.com [216.115.104.99]
12 130 ms 130 ms 131 ms te-8-1.fab2-a-gdc.mud.yahoo.com [209.191.78.141]

13 129 ms 141 ms 142 ms te-8-2.bas-c1.mud.yahoo.com [209.191.78.173]
14 159 ms 135 ms 133 ms ir1.fp.vip.mud.yahoo.com [209.191.122.70]

Trace complete.

C:\Users\Jing>

 

so the packets make it to the destination.
Are you able to disable the Realtek or physically remove it from the system?

 

Hi goofball,

Yeah, i disabled the realtek wireless thru its wireless connection status window then restarted the laptop. I tried to connect to a network but vista said the wireless adapter is disabled, so i clicked on the enable wireless adapter option. Still no luck here, buddy.

Just an additional info, I've already downloaded and installed the latest WLAN adapter driver from toshiba's website.

Thanks for the effort. Please don't give up on me.

 

Just to make sure. Does this happen when you plug directly in to the router and disconnect from wireless? If it does the next thing to try and eliminate the router from the equation but connecting directly to your modem to see if the problem follows. If that's the case we know it is something with either you hardware or something on the Windows side of things.

 

Try setting static DNS addresses in either the router or modem. Or, and I know this seems odd, but go here....

Start--> Control Panel--> Internet Options--> Connections Tab--> "LAN Settings"--> and make sure that "Automatically Detect Settings" is checked. If it already is, uncheck it, click OK, then Apply. Now go back to "LAN Settings" and tick the check box to Auto Detect, then OK and Apply, and if you're browser is already started, close it and re-start the browser.

That has solved some weird snafu's for me before, and from what I remember, this happened to me frequently with Vista. I have that same networking adapter in my Desktop HP S7700n.

EDIT* Soo... I didn't read all of this thread properly, and I see now that what I said has already been said..lol Sorry

 

I think you should go to the device manager, expand the network adapter tree, and uninstall your wireless adapter. Re-start Windows, then see if it works, because it will detect it as new hardware on startup and reinstall it fresh. That has worked a lot for me too. Here is also an official driver from realtek for your card.

 

Hi guys,

Sorry for being quiet in the last couple of days. I brought my laptop back to the store where I bought it for service repair due to the same problem as mentioned here since it is still under warranty. So, right now, I can't try any of your suggestions yet. But I will update you on the result of the reapir when I get my laptop back (they said in 3 weeks time - quite a long wait ).

Idlehand,
I know I did try this already where I connected to the router using rj45 cable (wireless disabled) - this one worked.
I didn't try connecting directly to the modem since I know that the wired connection is working.
I am actually leaning towards the hardware aspect since:
- Upgarding to Win7 didn't work
- Re-installing Vista from backup disks didn't work either
- Re-installing the latest driver from Toshiba's website didn't work (though I haven't tried XGX2007's suggested link since I don't have my laptop at the moment)
- Disabling the firewall on the router, Vista, and the modem didn't help either
- Installing firefox and chrome didn't work
- Other wireless devices (dell laptop & ps3) at home can connect to the router without problem.

These suggest that the problem might be on the wireless hardware. But what confuses me is that I can communicate (wirelessly) with the rest of the PCs on my network. This tells me that the wireless functionality is working locally and to some extent, outside the LAN since I can ping websites such as yahoo.com and google.com. So, is it possible that the wireless thingy in the laptop is screwed even if it works other than opening a webpage?

I share with you the outcome of the repair service when I get my laptop back.

Thank you guys for all your help ... but don't leave yet ... let's see if those repair guys can figure out whats wrong ... or maybe they will just give me another laptop

See you!!!

 

If you're WiFi card was getting an address assigned by DHCP, and you could ping successfully, then the issue is not in the hardware. It's somewhere in the software configuration.