Fast downspeed, horrible ping

I've been with timewarner for about 2 years now ever since I moved to North Carolina as (from my research) the only broadband internet around. My exerience with them, however, is extremely sad. Since I live in a new development, things have been pretty sketchy such as the internet breaking when it rains (geez, its cable underground for a reason). These things were fixed after the first year or so. Lately, however, I'm experiencing a new problem: I get amazing speeds downloading html, BT, ftp, w/e in the 500kbs range, which is expectable but when I surf the web or play games, its horrible. It takes forever to render google, and I lag out of pretty much any game I play. through command prompt I pinged google, and I'm getting numbers like 3000ms.... I thought it was my router, so I connect my modem directly to my desktop, but nope, still crap ping. I really don't want to deal with the tech support people and having them come to my house is horrible as an adult has to be home. Can anyone give a quick diagnostics for my problem?

 

Are you sure your data isn't through a satellite?

 

Well considering it pretty much randomly happened one day, I suppose its vaguely possible they suddenly switched my service to a top secrete NASA space internet thing....

PS, I would die for your speeds.

 

*bump* please help?

 

A couple of things to try. Cable normally use a 1500 mtu. I would try setting it lower to 1492 like a dls line. This is a setting in the routers setup, that does impact your pc's too.

If your using XP try Cablenut optimizer. This is the only one that I have found that has worked for me.

 

You need to contact your ISP. It sounds like they have some sort of caching enabled - that explains quick HTML rendering but lousy downloads.

 

Do you have cable or dsl? Also, how far from the main center are you?

 

actually, its the opposite. Good DL speed, horrible html rendering.

I'm probably going to have to contact them eventually, but its a pretty big hassle since someone has to stay home during that time. I'm basically looking for some logical explanation so I can fix it myself, or if the services people come, I can tell them and they can fix it faster ( the last few times they came for the other problems, they were no help at all...)

I have cable, and I think I'm a decent distance away since it was fine a few months ago.

I'll try that problem and get back to you later.

 

Who is your access point? It seems that they are the bottleneck.