Help! Can only connect to Googles sites? ?

So I just moved into my new apartment. Jumped on the laptop and tried to connect. I have the right security address and everything..I connected fine but I can only connect to google sites. I can do google searchs and get new results, just cant click on them. Any website I type doesn't work, only google. I did a search and I find so many threads and people with this problem but no results or solution? can anyone help me please?


Ps. Using the roomate's laptop to post this, he can get on fine. Just to save you the trouble for asking, cause I know someone would..


Im stumped? never had this happen before

 

It's more than likely a router issue. Do yo have this problem with other wireless routers? If not, try updating the firmware on the router.

 

This has never happened to me before...Ive been able to connect to any router before..How do I update firmware? easy?

netgear wireless cable modem/router CG814WG..can't find anything for it...

Man this blooows

 

Its pretty easy to do. What model router do you have?

 

I would try booting into Safe Mode and then trying to access a site other than Google. If you are able to connect, than I would suggest either a firewall problem, or proxy problem.

What browser are you using? Does this happen only with IE, or does it also happen with Firefox or Opera?

See this page.

http://support.microsoft.com/default.aspx?scid=kb;en-us;299357

Works for Windows 7, Good Luck.

 

You might want to have a mod move this to the software or networking section. You might get more help there.

 

Yes please move this if it gets more help?

netgear wireless cable modem/router CG814WG..I can't find any software for it.

 

So here is the website for your product:

http://kbserver.netgear.com/products/CG814WG.asp

You need to login into the router and then under one of the menu's it will ask to check for firmware update, choose to update, and hopefully there is a new version.

The issue you have, as you've mentioned, happens surprisingly often, and most of the resolutions that I have seen have occurred with people upgrading router firmware.

 

Thanks a lot for your help man. I went into the router last night and looked for a tab or section to update firmware and couldnt find one

The site you linked said this:

Should I try the 814m firmware? I dont wanna wait for timewarner to send someone out in 2 weeks...

 

Hi,
Try calling your Internet service provider. Maybe their tech support has seen this before. That's all I can think of, good luck, I'm subscribing to this thread to see how it turns out for you.

 

Try lowering your MTU down to 1492... (Def is 1500.) When some work and other not this fixes most.

 

Before you start messing around with your router have you connected your PC (rebooted) directly to your modem to see if the issue persists? Also have you tried another PC connected to your router to see if can go to other sites other than Google? Have you tried another web browser?

 

Flyswatter has a point. Try the steps that he stated. Even though it may work with a cable that doesn't mean it will resolve the wireless issue. Did time warner tell you that there is a new firmware available? The cases I saw online also involved people with routers that came from a third party provider.

 

Im using my roomates computer now wirelessly. I said that in my first post. Im usine IE on my roomates comp. I tried both IE and Firefox on mine. Its a dns issue I believe but I don't know how to fix it..I just plugged in a cable directly into the router/modem and everything works fine. I can go to any site. If I unplug and try wireless, problem comes back, only google.

IE and Firefox

 

You can try flushing the dns

Go to start

Type and open run

enter cmd.exe

type ipconfig /flushdns.

I doubt that will make a difference. Your isp, timewarner, needs to play with your settings and possibly do something to the router

 

I said I tried that already in a previous post, didn't work. ty anyway

 

It can't be DNS if your PC works wired and it can't be a router issue if others can connect to sites wirelessly. The issue is likely based with the wireless card and the settings it(or other software) is using. You can either go through all the settings Security etc or reinstall it.
You should also look at:
What Antivirus are you using?
Is windows firewall active?
Try turning these off and then try to browse to a known safe site like Norton to see if it works.

EDIT: have you tried to ping Yahoo.com? Try it, if it fails then try pinging 67.195.160.76 (Yahoo's ip address)

 

If it works wired, then I don't antivirus or firewall would be the issue, cause if they were they'd also be the issue when I plug it in right?

I don't use any AV software anyway, also windows firewall isn't active.

 

Because Firewalls and antivirus programs can control/protect by NIC adapters. For instance, in servers where there are two NICs one for internal traffic and the other for external traffic. But since you like to live on edge and do not use either AV or a firewall your problem obviously isn’t in there.

Have you tried the other things I have suggested?

You should also check “Network connections“ and “WLAN Auto Config” settings.

These two services need to have status: STARTED and type: AUTOMATIC
Go to START button and in the search field type “SERVICES.MSC” and press enter and look for the above two fields and verify the settings.

EDIT: I also found this on another site that you might want to have a look at:

"I had this problem - the laptop could see the router but would not connect with or without security - have been at my wits end until i solved the problem today by changing the date on the router firmware page/email to my correct time zone and daylight savings time - hope this helps you too - im using netgear wnr834b and dell laptop running vista"

Let me know if any of these helps solve your issue.

 

You should also try "network repair", again just hit start and type it the search box and press enter.

EDIT: And here some people suggest that disabling Home Group" solves the issue too.
http://www.tomshardware.com/forum/77-63-windows-wired-computer-prevents-wireless-connections-router

 

The issue is not with connecting to his router, it has to do with the fact that he can't access any other site other than google. It has to do with his network settings.

 

Still nothing. My friend came over and messed with the router settings, he does this for a living. He couldnt figure out what was wrong. He thought it was my computer but I explained to him I was just using a wireless network at my previous home 2 days ago. Ive always been ablt to jump on any wireless network flawlessly until this time..

Just to update.

My roomate's laptop is connected and working fine wirelessly (Im typing on it as we speak)

Mine only can access google sites wirelessly. Plugged in with CAT5, no issues.

tried flush dns, tried safe mode, I even tried disabling the homegroups. But I had them already disabled..

Tried both IE and Firefox.

I pinged yahoo.com and the ip, both work. I don't know what else to to?

 

Cant find anywhere within the router to update the time or date or even the firmware...

I checked the error log page, dunno if it helps but this is what it says:

 

This is your modem connecting to your ISP. no worries I don't think you can set date and time as this is a combo router/modem you have. Yes?

 

Hmm, this is a troublesome issue.
Did you check “Network connections“ & “WLAN Auto Config” settings? You do did not mention if you had.

Recap:
These two services need to have status: STARTED and type: AUTOMATIC
Go to START button
in the search field type “SERVICES.MSC”
Press enter and look for the above two fields and verify/change the settings.

Next:

The good news is you can ping Yahoo so DNS is not the issue, the next thing is to try;
1.Go to start>accessories> and right click on the command prompt and open as administrator
2. at the commend line type "netsh winsock reset"
3. Reboot
4. try to browse to yahoo.com


If that fails, the next thing to check is the IP Helper service:

1. Go to Start and type in "services.msc" (without the quotes) and press Enter
2. Scroll down to the IP Helper service, right click on it and select Properties
3. In the dropdown box that says "Automatic" or "Manual", set it to Disabled and then click on "Apply"
4. Then click on "Stop" to stop the service from running in the current session
5. Click OK to exit the dialog

Also Disable IPv6:

1. Go to Start and type in "ncpa.cpl" (without the quotes) and press Enter
2. Right click on each network connection and select "Properties"
3. Remove the checkmark from the box next to "Internet Protocol Version 6 (TCP/IPv6)
While you are there right click IP4 and select properties, make sure DHCP is enabled and that you have the following setting as shown in the snippet below.
4. Click OK to exit the dialog


Reboot and try again to go to Yahoo.

If all of the above fails the next thing I would do is to uninstall your wireless card, reboot and reinstall the card (Dell Drivers)reconnect to your router, SSID, Security Type and Paraphrase/Key and try again to connect.


I’m not trying to run you in circles here as I do IT support for a living; it’s just a bit harder to do the troubleshooting without actually being in front of the PC. Thanks for bearing with me.

 

Lots of different things people point towards but:

Not a single person suggests the possibility of malware?

Selective connectivity like that is a big red flag in my book.

 

Good point thanks Aluminum, +1 rep

@Tenknics--
Download this
http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

and see what it may pick up being that you have no AV or firewall (not so good).

 

Thanks for the help, but nothing has worked. I've done everything suggested up until your most recent post..

Uninstalled the device, downloaded new drivers from Intel, that didn't work. Downloaded the malware thing, found 2 affected files that had nothing to do with this removed them, rebooted no change. Did all the stuff u said in post #25, everything. no change. Disabled all the services that are supposed to be off, and made sure all the ones I needed were on, they were..

Everything I've read said it's the router and a firmware issue...

Im at a loss...no idea what to do

 

Well my friend I am so sorry we could not find a solution for your issue but at this point I just becomes way too time consuming to try and continue to troubleshoot this issue. Your best bet at this point (as I would do at work) is to just reformat your system and start from scratch with a fresh install. Assuming of course you have a complete back up of all of your data. I wish you the best of luck.

Does anyone else here on the boards have any other ideas?

 

I wouldn't do a fresh install of your system, since this is an isolated issue with only this wireless router. It's the router's issue, have your isp, timewarner, come and either replace it or update the firmware.

 

Sir, (and I really mean this comment with the utmost respect but), how can you keep saying it is a router defect when he connects (wireless) just fine with his friend's PC to the same router in question?

Think about that for a second.

 

I understand your reasoning, you need to realize though that he has no issue connecting to other wireless routers, only this one. Google this issue and you will see many other have had a similar problem, and in almost all instances it had to do with the router.

 

Just a quick question: have we seen how the OP's wireless NIC is configured, yet? I ask because this sounds more like a misconfiguration of the OP's wireless NIC (which, obviously, wouldn't affect his wired connection).

It might be handy to get a quick squizz at that config, if the OP would run an ipconfig /all and post up the results. Also, just for comparative laughs, make sure we get the config of the wired connection as well.

Sometimes looking at the actual facts for ourselves helps.

 

Flyswatter entity has it correct, I can connect to other wireless routers fine, in fact I was on my own the night before I moved. Why would I reformat? Hopefully this doesn't come off the wrong way, as it's purely curiosity, but why when a problem that seems to be unsolvable to IT/tech support, they always suggest a reformat? I feel like it's always used as this 'magic solution' when IT/support is stumped and 9/10 isn't necessary. You said it becomes too time consuming to continue to troubleshoot, but personally a reformat takes a lot longer. That's beside the point though, just something I noticed. I appreciate the help, I'm not criticizing just curious.

Im assuming Squizz = screenshot?

 

So on a whim I disabled security to see if there was a security mismatch or problem. I first thought this when I saw the security settings on the router didn't match mine. Mine was just WPA personal, the router had WPA-PSK checked..I didn't know the difference or if there was one. So I just disabled all security and lo and behold it solved the problem. I get all internet now, everything is normal now.

So I want to have security but it's not my strong suite. Why didn't the WPA-SK setting and password that works with my roomates Xbox 360 and xp laptop but not my Win7 machine with WPA? Aren't they the same? There is an option for just WPA on the router side but it asks for a radius port so I didn't use that because thats over my head. Right now it's on 128bit WEP and everything works fine.

 

Did you happen to notice whether or not the Vista machine had classified the network as a public network or a private network? Vista defaults to treating all networks as public, which means that it limits the degree to which it will "trust" a network. By contrast, a "private" network is just one that Vista will fully "trust". That could result in Vista treating content differently, and might have resulted in it only allowing content directly from google through (depending on the security certificates that it had on hand).

 

There was no Vista machine. I have Win7 and the roomate has XP. Originally it was set on my home network but I disabled homegrouping.

 

If I recall the TKIP was dropped in the 11n std. This is why WPA2 AES is preferred, and the firmware is design to preform around it.

So you dropped off ALL Security off Wireless? NOT GOOD.

 

No offense, because you're not the only one, but do you guys actually read my posts? I've had to rewrite and repost things many times...sigh...Blue no, as I said in my previous post I changed it from WPA to WEP 128 bit. Thanks though!

 

Fair dinkum; I must have misread "Win7" as Vista - the perils of getting old, I suppose.