Internet Extremely Slow?

So my internet the last few weeks has been a bit slow. When im downloading updates to certain programs etc... they take forever which rarely if ever happen. It wasn't until earlier I decided to do a speed test on speedtest.net and low and behold... my download mbps is 1.23. The upload mpbs is 1.96. I pay for 10mbps and im pretty certain not long ago, they upped everyone with a 10mbps plan to 20mbps plan. For me 10mbps was more then enough so i never paid more to upgrade it.


I only did the speedtest earlier and did it now again... but im pretty positive this must been the speed the last few weeks as well. Now how do i fix this issue? Do i just unplug my modem/router for a minute and plug it back in to see if the download mbps speed would go back to normal? My modem/router is from the internet company and its a 2 in 1. Its a very old modem router though as I had it for years. All the green lights do seem to blink like normal.


Anyone have tips on what I can do here? I mean if there is damage to the modem/router right since well there is internet even though the speed is ridiculously slow? I have my laptop connected to it via ethernet port. But even if i connect my laptop to the internet via wifi or with my phone to wifi... the speed is still 1.23 mbps.

 

I'd call your ISP for technical support, they can perform some checks from their end. It's their job.

 

Even you can see the SNR/noise values, but if you don't know what they where previously that wont help you much..

Given the speed ranges I would guess that you have ADSL, ADSL works over the old telephone lines, that can be easily damage, given that you are connected over ethernet and you have already rebooted your router/modem call your ISP.

 

Personally, I would first do a few checks myself.

Firstly what socket do you have?

A picture would be great, secondly do you use a micro filter?.



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What laptop model and what's the LAN and Wireless LAN card model in your computer?

 

I reset the modem as in unplug it from the outlet... then plugged it back in few times... now the mbps is almost 20 mbps now. So basically the last few weeks because I didn't reset my modem, that is why it stayed at around 1-2 mbps? Again i only check the mbps yesterday but im very positive it had to be the same the last few weeks because certain programs i use... it was so slow and lagging.

 

Sounds to me like a line fault brewing.

This normally happens when there is a fault on the line and the DLM profile is increase to try and get your line stable (Will cause resyncs when this happens aka disconnects).

However the above would normally stick for upto 14 days even after resetting the modem which means you might be suffering from REIN/RFI


https://kitz.co.uk/adsl/rein.htm


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When seeing excessively low speeds and mentioning of the provider upping speeds for other plans.... Chances are the CM needs to be replaced with a compatible model with Docsis 3 or 3.1 to get the newer configuration file from the provider. If the modem is obsolete they tend to send a dummy file to the modem providing the bare minimum speeds instead of allowing faster provisioned speeds for models that fit their newer configuration.