Please help, can't get wireless to work :(

Hello!

Just purchased an HP dv7-1025nr at Best Buy today. I can't get the internet to work. It sees networks, excellent strengths, and even connects, but will not go to the internet. I tried two different houses. It shows that it connects to the network but not the internet.

Exchanged for a new one being a noob, and this one does the same thing. I have a desktop and another notebook with Vista that works with my router, so any ideas why this isn't working?!

It doesn't have anything to do with 64-bit does it?

Thanks!
Shane

 

That is a weird one my friend. 64 bit doesn't have anything to do w/ this. At least I wouldn't think so.

Sounds like a DNS issue or an issue w/ the web Browser...I'm guessing that ur using .Vista on the new laptop so when u have it connected to ur network, go to Start--> All Programs-->Accessories and right click on Command Prompt and choose 'Run As' Administrator, enter an admin username and password hit 'Ok'; Then type ipconfig /all in the command prompt and hit enter. Post the information here.

 

u should check all software in ur computer first, may be they didnt install some software for ur laptop
after that, u can go and check in network connection (in vista i believe it is in manage network connection) then go to network connection properties, then go to configure, checking in connection mode because product may be just set it defaut so if u can change it to 802.11a/b/g
this is same problem with wat i got in past so hope that u can fix it

 

You say it connects, have you checked to see if it get's an IP address that matches your network parameters. Also the FW can block interent access too. Post the results of the ipconfig /all as makaveli72 suggested. This will give us info needed to help solve you connection problem.

 

Is your TCP/IP installed?

 

Guys I am now desperate. Exchanged for a Sony and it connected fine, then I exchange it for a different HP notebook and its doing the same thing. I recognize the network, have excellent strength, and it connects. However, on the network screen it shows that it is stuck on "Identifying." It will not go further than that or connect to the internet. I posted the settings like you guys asked:



Here, like I said it connects to the network but not to the internet. It get's stuck on "Identifying."

http://img53.imageshack.us/img53/6023/connectionnc5.jpg

Please give me any tips as school started this week and I can not keep using my Father's desktop.

Thank you kindly
Shane

 

Not sure what this means? What do I do?

 

The IP is auto assign # not from the router.
The DNS server # are not there
and the subnet is set to large for a home network should be 255.255.255.0

Turn off IP6, it is not being used yet.

for startes.

 

I have no idea what any of that means, or how to fix?

If possible, could you explain how to fix?

Shane

 

Ahhhh...with the image shack link u provided that gave me a good clue as to how to fix that issue. I had this same issue today w/ my own network...because I was messing around w/ it...hope this works for u too.

* First disconnect from ur WiFi network on .Vista if ur connected to it ATM. Then plug out all the cables from ur wireless router and modem including the power cables. Leave everything unplugged for 2 mins or so and re-connect everything starting w/ the modem (let it boot properly..showing all the lights etc.) then connect the cables for the wireless router. The .Vista laptop should then recognize the network as a "new" network and you will have to choose the network connection type; The choices would be like Home, Work or Public Hot Spot or something to that effect...choose "Home" as the network type. It should then connect and get online as well.

Good Luck!

 

How do I do this?

 

No default gateway means your router is not being recognized, do what makaveli has suggested and then we can access your router and do the changes blue is recommending.

 

Thanks again for the reply. Tried this, it recognized the network, asked for the WEP, connected, and it still stuck on Identifying.

This?

 

Identifying Public or Private?...Did u have the option to choose "Home"?

 

Public. No, there were no options like that. Just showed, acquring IP address, then Connected With Limited Access. A couple seconds later it will simply say Connected and show excellent strength.

However, check out this picture to see what I mean by stuck on "Identifying."

http://img53.imageshack.us/img53/6023/connectionnc5.jpg

 

Yea I had that same issue...umm, disconnect from the network then click on "Manage Wireless Networks" on the left pane and right click on ur network and remove it. Do the steps I mentioned earlier w/ unplugging the modem and router etc. (I know it's a pain) Then try to re-connect to the network.....

If that doesn't work try THIS.

To disable IPv6:
1. Hold the Windows logo key and press R, enter "ncpa.cpl" (without the quotes) and press Enter
2. Right click on each network connection and select "Properties"
3. Remove the checkmark from the box next to "Internet Protocol Version 6 (TCP/IPv6)
4. Click OK to exit the dialog

 

Via your link, I made it not use the broadcast flag, and still nothing changed.

I also clicked on the bullet to disable IPv6, and that didn't help.

 

You have a reset button in the back of the router, hold it for 30 seconds and see what happens.

 

The problem reared its ugly head w/ my moms .Vista machine on my network again. Same issue as you Dave...I couldn't solve it by those methods I mentioned above either...I eventually had to give the wireless adapter card a "Static" IP Address. By manually entering it in the adapters' properties, and that solves the issue. The computer connects to the network and also the Internet.

I don't know why the router refuses to give the WiFi adapter an IP automatically! Or why the wireless card refuses to attain an IP from the router. In cases like this I think it's usually due to parameters being incorrect; for ex. wrong encryption keys being assigned etc. But i'm positive i've been entering the right key etc. so I guess it's a ".Vista thing".

 

OK I had to reply because I was just about to make a post about the same issue. Basicallly, ever since I received my dv5t last week, I have had many conflicts trying to connect to my home network. What I found out was - for some reason Vista will not connect to the internet with your WEP security.

So I went into router settings and completely turned off security options. Then I connected to the router with my laptop and it worked fine. Of course within 10 minutes there were 2 random people using my internet so I tried going back into router settings, and using WPA and NOT WEP and then went to the laptop and clicked connect to the network and then entered password. This seems to work. So connect to network without password on, then go to router settings and put in a password, keep laptop connected the whole time. Then go to laptop and enter password and it should work. Problem is now- whenever something happens like lets say I turn off the router, or disconnect from network, I cannot reconnect to the network because the same issue comes up. I always have to go into router settings and turn off security first.

Apparently this is a common problem that I found while researching. I have not seen a common solution. I have a wireless G router(AB too) and a dv5t with the Intel wifi card. Please help me try to figure this out because i would love to be able to not worry about my connection to my home network all the time.

 

I'm sure the solution is out there somewhere because I see alot of info. on the topic doing google searches but I just can't be bothered w/ it right now...it works using static IPs so i'm not stressing w/ it.

 

Well when I do the ipconfig thing, it just shows the Microsoft generic IP address remember?

How can I set-up a static Ip address if I don't know what it is?

 

did you try what i did

 

Waiting for the Girlfriend's Dad to get home before I go messing with his router settings.

Will let you know ASAP.

Thanks

 

When you open the wireless adapter settings window, you open then the TCP/IP tab, then instead of getting an IP address automatically you can enter your own IP address, is called static IP address because you entered manually and didn't get it "dynamically" by the DHCP server.

 

The first thing you'll need to do is find out what IP Address to set manually on your wireless adapter. You can do two things; either use a computer that's connected fine to the network and log into the router and look at the DHCP IP Range and choose an IP to set manually to your wireless NIC OR you can find out the IP Address of another working computer that's connected to the network by going to the command prompt of that computer. Go to Start--> Run and type cmd and hit enter; then type ipconfig /all ;Note the IP Address of the computer which would be like 192.168.1.2

Then according to how many computers are on the network you will then use your judgment and give the problem computer a static (manual) IP Address of say for instance (if it's just two computers on the network) 192.168.1.3

Now on the problematic computer go into the Network and Sharing Center and click Manage Network Connections. Then right-click the connection and click Properties. Then select "Internet Protocol TCP/IP" from the list and then click Properties. There you will maually enter the IP config settings that you got from the other computer on the network; but change the "IP Address" to for ex. 192.168.1. 3 Different from the other computer....when done manually entering those click ok and check the connection again...it should connect! As long as the IP Address is not currently being used by another computer and as long as it's in the DHCP Range on the router.

That is basically how you set a static IP Address on a computer.

Don't forget to try out fazz's recommendation when applicable!

 

You guys were right! Thank you so much for your help.

It turned out to be the WEP security. Even though I entered it right and it would connect, I guess it wasn't actually connecting.

I disabled that and turned on WPA and it works perfect!

Tried the same thing at my house with my network and same thing, connects instantly.

I am so relieved to have this solved. Thanks for all of your help.

Shane

 

Glad to hear....good work fazz!
+Rep

 

Hey guys - I am glad to see that it helped you Dave. It has been awhile since this problem has been brought up - but til this day I still run into the same sort of problems I had when I originally offered that solution. Usually, in my home network with 2 game consoles, 2 Vista laptops, and a desktop, the Vista laptops still lose connectivity at random times. My laptop likes to lose connection for 5-10 seconds then reconnect as if nothing was wrong. Another problem, if I put the laptop to sleep- which i do often, when I bring it out of sleep it is not connected and I can only get local connection.

So to solve that I am able to go to my router and unplug it for a few seconds then replug- and resetting it this way seems to make my laptop connection to the internet again. I really dont understand what is the problem. It seems the router is not able to manage the IP of all the devices correctly. When I am in a different home - same router and my laptop and 2 consoles (so minus 1 laptop and desktop) I do not run into these problems, atleast not as much.

I am going to update the drivers to the ones provided on the HP site I found:

http://h10025.www1.hp.com/ewfrf/wc/...&dlc=en&cc=us&product=3744198&os=2093&lang=en

Maybe these will solve the issues.

 

Based on your description, it sounds like a router problem. If updating the firmware for the router doesn't fix the problem, then I'd suggest getting a new router.