Telephone wiring question

I'm having problems with my DSL line continuing to disconnect and reconnect. When it is connected, it flies. But obviously the problem is with all the disconnects.

I'm trying to figure out the source of my issue... this is more of an electrical question I guess but hopefully someone can help.

There's the main telephone cable coming from the street leading to my building. In that main telephone cable there's a bunch of smaller cables for each individual phone line. This main telephone cable (along with the smaller cables inside of it) leads to my building. Now, there is a similar cable coming from my building to bottom near the street. That cable coming from the building is rather large but has a bunch of smaller cables from each of the apartments. These two cables meet at the bottom of the building, the two being the main telephone cable from the street and the large cable coming from all the apartments.

So right now, we have two cables, one from the building and one from the street. They need to be connected, right? Right. The connection needs to be between the individual cable/line from the main cable from the street and the individual cable/line from the building. Where they meet there is a "junction box," at least that's what I think it's called. It's this plastic box with a bunch of parallel rows. I think the cables are meant to be put in those rows to connect them.

My building doesn't use this box, they just wrap the two cables around each other directly. It's like if you wanted to connect two of those wire things at the end of bread bags or the ones that wrap the power cables when you buy a new TV or something. You get two of them and like twist them around one another.

So my question is this.... could the cause of the disconnections be because the two cables are being twisted around one another and not set in the junction box? Or does it not make a difference?

Thanks....

 

Log in to your modem and post attenuation, signal to noise ratio (SNR although it's sometimes called "signal margin") and your connection speed (modem sync not any speedtests)

 

SNR is around 30, attenuation at 22, and I'm at 2048/450... attainable rate is 9K. Although right now it won't connect at all so they might not be exact but that's what they are around.

If I'm not mistaken these are pretty good, right? Which is bugging me as to why I'm having connection/disconnection issues.

 

If your SNR is really ~30 it's an outstanding line although attainable rate should be a lot more than 9K- more like 20mbps with that attenuation.
Anyway- line seems perfectly fine so it may be an ISP issue or a modem issue- but it doesn't seem to be anything with wires.

 

The output power is around 15DB or 19DB though...does that change anything?

 

No- that's fine too.

 

Great. Thanks.

It hasn't connected at all for the past twelve hours or so. But it's escalated to and by tomorrow hopefully I should have an answer one way or another.
I'm probably going to try another modem too.