Verizon Online DSL keeps disconnecting

I have Verizon Online Dsl since 2006 i think. I have the cheapest plan available. Its the 19.99 per month plus tax one. I have 2 home phones but i have filters/splitters on them already. However, my dsl disconnects so much every single day. Some days it disconnects for 30 seconds whereas other times it might disconnect for 30 minutes.

I live in New York City. My neighbor who lives right next door to me NEVER has this problem. We live in an old apartment building. Its probably 100 years old at least. He however tells me his internet will disconnect for maybe 5 seconds if there is a phone call. DSL isn't suppose to be like this i know. Whenever there is a rain or snow, usually this happens even more. He tells me it never happens to him.

I have a Westell Model 6100 Modem. I also have a Wireless Router the Linksys WRT54G.

Someone asked me to post my transtats and tells me my margin is way too low which is the reason.

Transceiver Revision: 01.00.09.00
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Interleaved

Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 1184 448
Margin (dB) 7.0 8.0
Line Attenuation (dB) 32.0 20.0
Transmit Power (dBm) 16.7 10.8

Can someone tell me what i can do?

 

Yeah I was the one asking for these numbers in your last thread about that.
These are quite helpful.
Your noise margin is very low but at the same time line attenuation is good and transmit power seems normal. That seems to indicate there is a lot of noise on the line and your signal is barely stronger than the noise. Interleaving is on so nothing more can be achieved by tweaking settings.
Additional problems when it rains or snows confirm that there is too much noise on the line and when conditions get worse and noise gets any higher you lose connection.
Try disconnecting any phone and filters (just for testing) and see if noise margin increases. If not call your ISP or whoever owns the lines to report this as the problem is not on your end.

 

They asked me to close my modem and listen to my telephone and i noticed i had no buzzing, static noise at all. However, once my modem is turned on, and i pick up my telephone, it has a buzzing static sound.

They said they do notice it on their end in terms of the phone noise. They tell me they will call within 24 hours if i do find a problem with my DSL connection. They gave me a phone number to call them to have a technician to come over to look at it and to do it tomorrow if they do not call back.

They kept saying it could be because of my filters and how they could be defective. Could this be true? I had these filters a long time already and always had these problems.

 

hey i just took off the phone plug. However, if i do this, my DSL internet would not work.

I then plugged back the phone wire back in and these are my transtats now


Transceiver Revision: 01.00.09.00
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 1184 448
Margin (dB) 20.5 24.0
Line Attenuation (dB) 26.0 16.0
Transmit Power (dBm) 16.8 10.8

I noticed the margins increased. Could it fall back tomorrow ? Are these stats good?

 

I still hear the noise though on my phone buzzing at the moment.

 

New margin values are good- you should have no disconnections with values like this. It's probably a good idea to change the filters and phone sockets on the wall- technician will know what to do.

 

Well the margin went down again. Will a verizon technician be able to change those phone sockets?

 

okay. I had a verizon repair person come to my apartment. He checked my phone and tells me he hears the static buzzing sound. He then unplugged my telephone and used this thing he brang where he heard the tone and there was no static.

He tells me my telephone might be the problem. Can this be so? He says because he hears no static with the thing he uses? However, when i turn my DSL modem off, you hear no buzzing/static sound.

Does anyone know what i should do now? He tells me to call Verizon and have them bring a DSL repair person??? I thought he was the person that does it all. He says he's from the phone line and not the DSL and to call them and have someone from the DSL come over to my home.

Can someone tell me what should i do now? Buy a new telephone? Buy a new splitter? Buy a new filter?

 

First of all toy wrote few post back that your DSL connection doesn't work when you unplug the phone, right?
That's the part I don't understand as one has nothing to do with the other.
Do the margins improve when only modem is connected to the phone wall socket?

 

I had one phone that put a lot of static on the phone line from the transformer pack. I replace the phone. The dsl line is suppose to put noise on the line without a filter to remove it off voice lines.

 

What do you mean by that? What do you mean modem connected to phone wall socket? Isn't it always connected?

When i unplug the phone, my Dsl modem internet green light turns off.

 

Here is the other thing. I have 2 telephones at home. One is at the kitchen and one is at another room. The one in the kitchen has static/buzzing. My other home telephone, it has no static and buzz whatsoever. It also has a filter as well.

Am i going online though my 1st phone and the other telephone in the other room is not my main one?

 

You are not going online through either. DSL connections are phone independent meaning that you don’t even have to have a phone connected- modem connects itself.
It may well be that one of your phones is of low quality or is faulty- unplug the one with the static buzz and see what happens to margins.

 

When i unplug the phone with static buzz, my DSL turns off. Or i pulling something else off when i do this?

 

How does your setup look? I mean in terms od splitters or microfilters.
What's connected to what? DSL should work regardless of presence of phone.

 

I don't know how to explain it. Someone did the installing of the filters for me 4 years ago.

I have a desktop computer in my room. I have a phone on the room near my room. The phone that has static is at the kitchen.

I go online though my DSL modem. I do not have a filter near my modem b/c I read to not do that. There is a wire that goes from my room all the way to the kitchen phone. It goes through the hallways to the phone though it is not a very long distance.

I have filter in both of my telephones. The verizon repair guy asked how i went online and he saw at the kitchen that there is filter and this other thing that connects to my telephone. Thats the best i can explain it because i am not computer savy.

Would it make sense that my DSL modem might be the problem since once i turn it off, my phone has no noise/static? Does having noise/static on phone always mean there is going to be some problem with the DSL?

How do i take my phone off but still have DSL? I pulled this wire to unplug the phone and it made my internet light in my Westell 6100 Modem turn off. The repair guy also pulled some plug off and my DSL turn off. We did the same thing.

 

What do you mean by filters in both telephones?
Do you have sth like this?
http://www.callonken.co.uk/microfilters.php

 

I mean i have filters attache to my 2 home phones? My 2 filters do not look like this. Its much thinner. Its the one verizon gave me 4 years ago.

 

Years ago I used to test any phone line for polarity using a line tester. What I discovered was if one was reversed, the phone would work but put noise on the line. RadioShack sell the tester for around $12. With all of the digital equipment they auto config so they always work. The older the house the worst the lines can be. It's always fun going through every jack in the house since they daisy chain through all jacks. Looking for the one that swapped the wires. The same hold true with DSL. If you have a jack where a phone connect it can put noise on the line. Most of the ones I find bad is caused by the power pack.

 

Someone on DSLreports tell me, As you know the phone ringing shouldn't bother the DSL at all. Also the noise you hear, which isn't there when the modem is off, suggests something is physically wrong with the installation or the setup. Almost always this is caused by a bad or missing DSL microfilter, or a bad wall jack, or a bad phone line splitter, that's what I mean by "something physical".
edit white noise - would be like a steady hissing sound. Static noise - would be more like crackling or the sound of crinkling cellophane. Which type of noise do you hear?


I said it sound like static. The noise sounds like static. Not really sure what crinkling cellophane means.

Do you think because once i turn my DSL modem off and i hear no static sound or white noise, that it MUST be a filter , or bad wall jack? Could it be my DSL modem itself?

 

My guess is also physical and since telecom guy confirmed that the line is OK it's either splitter or phone. It's also remotely possible that modem may be dying but that wouldn't explain low margins. Low margins suggest a lot of noise on the line thus sth wrong with phone, splitter or phone jacks.

 

I think you are hearing the DSL signal, which indicates a bad filter on your phone. One of the things I find regularly is over time the copper wire oxidizes. This creates resistances which reduce the signal strength. I had one house that I had to go through all of the wall jacks redoing all of the connections. Manly do to the placement of the modem was on the very end of the daisy chain, so all of the wall jacks had to be cleaned. What I was finding was just a general overall corrosion and terminals that were not tight. Once everything was cleaned and tighten they never had any more problem.

 

Low margins is the reason why i get these disconnects correct?

Also the last few days or so the margin has been pretty good. Its been in the range of 20 to 22.5 DB.

 

And did it disconnect with margins like that?
Low margins are not so much the cause of your problems as the result- low margin indicate high noise and the noise is the problem, so it's not like your margins increased during last few days- it's the noise that decreased.

 

Yes my margins were 6 and 7 and 12 and 13. The last week or so its been like this


Transceiver Revision: 01.00.09.00
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 1184 448
Margin (dB) 22.0 24.0
Line Attenuation (dB) 26.0 16.0
Transmit Power (dBm) 16.7 10.8


I never had 1 single disconnect at all.

 

anyone? Also i took off my wireless router and only connect to the modem. Can my router be a reason for this?

 

No it cannot. Router has no effect on DSL modem. If router had problems your modem would have still worked fine- DSL would be up.
That said- are you sure that DSL was disconnecting, not just WiFi. Do you use wireless phone?

 

No wireless phone. Yes DSL was disconnecting whether it was my desktop or my laptop when using wireless.

 

See what happens if you connect the router again. Will the margins change or not? (they shouldn't obviously as one has nothing to do with the other but just for testing)
Since your margins are OK for a week now it may be that they did actually change sth i.e. junction box in your building.

 

How can i know if my margins change or not? Once i put my linksys router in, i cannot type the 192.168.1.1 and see the margin stats. I have to type 192.168.2.1 but i cannot see my margin stats. All i see is my linksys router and the options. Is there a way to see it with my router on?

 

What do you mean junction box in my building? Nothing ever gets done at my building! Its 120 years old my building i recall.

 

my advice:

don't plan on buying assassin's creed 2.

 

Damn right.

 

i dont get it. I dont play video games at all on the computer.

 

That's why.
http://forum.notebookreview.com/showthread.php?t=460587

 

How is video games brought into my subject lol?

 

^^^ I think they were joking around.

I am having a similar issue- verizon DSL, 1MBS service, Westell 7500 wireless router (1 year old) supplied by verizon.
Right now I am up-
Transceiver Revision A2pB020b3.d20h
Vendor ID Code 4D54
Line Mode ADSL_G.dmt
Data Path INTERLEAVED
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 1184 448
Margin (dB) 12.6 22.0
Line Attenuation (dB) 58.0 31.5
Transmit Power (dBm) 11.3 12.2

I have seen margin as high as 18, but al low as 0 during disconnects (DSL light flashing, no internet light). The low margins happen(ed) before and after the following:
Verizon ran splitter on the NID thus elimination the need for filters on my 3 phones. Also ran a new line from poll to the NID. I am about 2 miles from the CO. I have tried turning off wireless on the router.
Also I have replace the cord from the modem to the jack. This happens randomly, but usually when left unattended (PC in hibernate). I always leave the modem on but it does get slight warm to the touch (was told this is normal). I have even put back my 6100f but the symptoms persist.
Thanks a lot in advance, Josea.
My friends tell me to get FIOS, but I only pay $30 for phone and internet now and like that rate!

 

That's the worrying part and provided that every important part of wiring has been checked or replaced up to the telephone poll you have few options left. You are some 3.2km from the DSLAM while 4km is considered to be the limit.
You may want to borrow a modem from a friend and test if it works better with other hardware- Broadcom supposedly works quite good on poor quality lines but apart from that you are just rather far from the DSLAM and wires are probably not of the best quality (especially that you've mention telephone poll which means these are over-the-air, not the underground ones). If another modem doesn't solve your problem I'm afraid you may be forced to reconsider FIOS

 

Thanks so much for the quick response and broadcom modem recommendation. It was funny today i woke from hibernate, internet light and DSL are on steady, but could not bring up router 192.168.1.1 until I reset the network adapter (broadcom wired) from windows vista. I have power manangment turned off via vista-device manager for the adapter. My home and I assume most of the wiring are 60 years old (LOL).
Stats haven't changed:
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 1184 448
Margin (dB) 12.6 22.0
Line Attenuation (dB) 58.0 31.5
Transmit Power (dBm) 11.3 12.2
Do you think I should at least try to update the driver for the NIC? I am using MS driver from 2006 now (I have noticed way less modem drops since all the rewiring)
or should I just power down my PC instead of Sleep/hibernate? I really apprecite the help! I need to get on Steam!!! could the fact that I have open ports for Steam be a factor in this also?

 

High line attenuation is physical parameter and it has to be caused poor wiring, connectors or cables- neither driver updates nor firmware updates will help.
Open ports are not relevant to this issue either however your issue with computer waking up from hibernation is unrelated to modem disconnections at all- one is a Vista "feature" the other is big-scale hardware matter.

So you can't help with the line parameter but you should update your NIC driver to resolve inability to connect to the (working) router issue.
---------------------------

EDIT: OK so for the general public if anyone encounters similar problem.
JOSEA informed me that the attenuation of his line has not changed for the past 6 months. That is weird because if cables, splitters and wiring have been changed- this alone should affect attenuation. Another thing is that attenuation is affected by weather- it does differ slightly (unless cables are exposed and humidity is very high) but it does vary nonetheless.

I've researched it a bit and it seems that Westell modems tend to always show the same attenuation for give sync speed. So someone else in Florida had the same exact attenuation on Verizon synced 1184 448- how likely is that?
At this point I'm starting to believe that this modem has issues with firmware and shouldn't be trusted.
JOSEA can you borrow a different ADSL modem from a friend or sth?
It's possible that attenuation is in fact a lot lower and all you need is a new ADSL modem that actually works or that the modem works fine but shows wrong figures.

 

Awesome Idea downloads, since the rewiring I have not reverted back to my Westell 6100f (Non Wireless modem). I will post results after swapping and thanks so much for all your insightful posts. I have posted in other forums and been told to do things like cable my PC directly to the test port on the NID, or turn off wireless on the router. I can see why your Rep power is so high! God Bless you.

The saga continues, I swapped back my westell 6100f for 4 days and the issues continue, Often I find the DSL light off, sometimes it is on but no internet light (so of course no access in either case). I have reset the 6100f a few times and this normally gets me online, but never more that 12 hour continuous. (Modem stats are very close to what showed when I used the 7500).
Last Friday , I called tech support, was told to create a new verizon DSL password, reset the modem, and I was good.. for 24 hours.
I am back to the Westell 7500 and verizon techs will be out Tuesday. I asked for a new modem but was told that the issue 'will not be resolved by modem replacement' . I am willing to purchase a modem if needed,
Would http://www.broadcom.com/products/Broadband-Carrier-Access/xDSL-CPE-Solutions/BCM6362
be a decent solution?

 

I still have my 6100f, I hooked it up for a few days and the stats remained nearly the same. The connection still was flaky, sometimes I would find DSL flashing, other times it was solid with no internet or data light.
I put back the 7500 after a major wind/rain storm in my area;stats are about the same except margins stay at 8 or above for downstream (it had been dropping as low as zero). Bottom line I canceled the verizon tech visit because it has been rock solid for the last 4 days. THANKS a lot Downloads for all your information, I owe you one!

 

SOS here. I am using a new Westell 7500 but for the week before I got it and ever since(on the new modem), DSL keeps dropping.
Stats seem decent
Transceiver Information Downstream Path Upstream Path
DSL Speed (Kbits/Sec) 928 448
Margin (dB) 13.5 22.0
Line Attenuation (dB) 55.0 31.5
Transmit Power (dBm) 15.4 11.8

Also the download speed never goes above 928 Kbits/sec (approx. .8 Mb). At times the margin goes to 1 or a negative number (and so I could not connect), I fixed this today by going back to a westell 6100f (see stats above). Pardon any misspellings but I am typing fast b4 the next connection drop.
PS I am setup and running without using the DSL CD provided by Verizon, but the issue has persisted with the Cd installed on the old modem and without it on the new modem (both 7500's) Thanks in advance, Joesea

 

Same thing here. Mostly it was only when it rained but now it d/c's A LOT!
There's no FIOS in my town but in all the towns next to me

 

ITS not you its verizon servis suck big time i did have the same problem whit them all i can say all verizon staff SUCK BIG TIME STAY AWAY FROM THEM and fios suck too

 

I totally agree, one time they had me change my password (are you kidding me??) Another time I was told to use a surge protector for the modem, then was later told never to do this. Also got conflicting info on keeping them modem powered on....
Weird part, sometime the ultimate solution when I can not connect is to swap out the west hell 7500 and put back the 6100 (of course it will drop connection eventually also) .
Anyone have any experience with CLEAR wireless 4G (they promise 6- 10 Mbs wirlessly for about 40/month) Sound too good to be true.
I am in the Phila suburbs. Thanks,

 

I finally got my DSL fixed, it was escalated to the highest level and the CO made some changes.
These are my stats now
Transceiver Revision A2pB020b3.d20h
Vendor ID Code 4D54
Line Mode ADSL_2plus
Data Path FAST

Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 1181 447
Margin (dB) 8.3 23.0
Line Attenuation (dB) 62.5 34.1
Transmit Power (dBm) 12.9 12.4

The highlighted settings use to be
Line Mode ADSL_G.dmt
Data Path INTERLEAVED
When I was having issues.
To all concerned, hang in there and try to get you issues escaleated to the CO (Central Office)
Also try to get a splitter installed in your NID so you can get rid of those phone filters. Thank God I will not have to go the FIOS Or (CRINGE) Cable ISP.