Wifi Connection Doesn't Work at All

I'm located in Mexico at the moment. Here the internet is pretty unreliable at times. I use izzi also known as cablemas. Many times the internet would go out... modem go out etc happens randomly. Its not only me but others as well that i know who live here in Mexico.


My issue now is my modem... which also acts as the router... you cannot connect via wifi. I have an ethernet cable so thus im connected hardwired. I almost always connect hard wired. The thing though is if i didn't have an ethernet cable, i cannot go online.


I try to connect to it from my laptop but it doesn't connect. I try to connect from my iphone... it keep asking me for the password before i click join. I typed the password and it keeps getting me back to the same screen of what is my password. My password on my laptop is already saved and thats why it doesnt ask me on laptop. But can someone tell me why my wifi doesn't work? Basically if i had no ethernet cable, i cannot connect via wifi. I have powered off and powered on the modem... same issue. Is it with my settings? If so, where in settings do i go and check it? The thing is i havent ever changed my settings since i dont know how to do this. Back in the us... i recall i would go 168.xxx.xxx and then go to settings etc.

 

Can you get in to the router's config page? Make sure mac address filtering is disabled, or if you want it enabled, make sure your laptop and iphone's mac address is in the allow list.

 

How do i do this?

 

Can you tell me how i get to the router config page? Router is Arris router...

 

This could help: http://smallbusiness.chron.com/arris-router-35651.html