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    Wireless phone causing wireless to disconnect

    Discussion in 'Networking and Wireless' started by fullsleeves, Apr 14, 2009.

  1. fullsleeves

    fullsleeves Notebook Consultant

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    I am having issues with my brand new Dlink DIR825. The factory setting for 2.4ghz was channel 6, and this disconnected when my phone rang. So I changed it to channel 11 because that is the one I used with my old router, it didnt work. Same thing happens with channels 1,2,3,10,11. I am working on testing the remaining channels but was wondering if anyone had any tips on how to get this working properly.
    Edit: I just tested on channel 7 and the same thing happens. So it would appear that every single channel disconnects when the phone rings.
    Edit2: channel 8 doesnt work either.
    Thanks
     
    fullsleeves, Apr 14, 2009
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  2. Shyster1

    Shyster1 Notebook Nobel Laureate

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    Time to get a new cordless phone - one of the 5GHz models.
     
    Shyster1, Apr 14, 2009
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  3. newsposter

    newsposter Notebook Virtuoso

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    try running your microwave oven.......

    The 2.4 gz band is unlicensed and mostly unregulated. Lots of potential for interference.

    Don't forget that Bluetooth runs in this freq range as well. If you have any Bluetooth EDR devices running those can cause as much WiFi interference at phones and microwave ovens.

    In addition to the 5.8gz phones, there are newer DECT phones which run in the 1.9gz range. These don't interfere with WiFi or Bluetooth.
     
    newsposter, Apr 14, 2009
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  4. alexka

    alexka Company Representative

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    Hi fullsleeves

    So obviously your telephone works on 2.4ghz band, change the frequency on router to work on the 5G band and you should have no problems it seems to be in tune with your phone.
     
    alexka, Apr 14, 2009
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  5. fullsleeves

    fullsleeves Notebook Consultant

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    It does work on the 5ghz band, its a dual band router. However, not all devices work in 5ghz ex. my ps3, my 360 and my older laptop
     
    fullsleeves, Apr 14, 2009
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  6. fullsleeves

    fullsleeves Notebook Consultant

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    Thats a fine suggestion, however, I live in an area with other phones. I figured perhaps there was an issue with the router as I`ve never experienced this problem with my old Dlink
     
    fullsleeves, Apr 14, 2009
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  7. Shyster1

    Shyster1 Notebook Nobel Laureate

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    The simplest way to determine if the new router is simply too "delicate" when it comes to signals from other cordless phones is to disconnect yours (or at least, don't use the cordless handset), run the system and see if it still disconnects - if you don't feel like waiting around for one of your neighbors to use his/her cordless, just call one of them (using a wired phone from your house) and see if the computer drops connection when the neighbor answers the phone.
     
    Shyster1, Apr 14, 2009
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  8. souroull

    souroull Notebook Evangelist

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    call d-link

    they're going to tell you to change a bunch of settings and it'll be fine
     
    souroull, Apr 16, 2009
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