windows 7 pro + sager np8255 + bluetooth not working

Hi,
I bought my sager np8255-s from Xotic PC in August 2013. I just realized that I've never been able to get bluetooth to work. I know this sounds so stupid but I don't often try to use my bluetooth headphones with it and honestly just never worried about it (I'd just plug in a set of wired headphones while out). I'm running Windows 7 professional.

Recently I wanted to try and stream music from my laptop to my stereo. First I tried Chromecast Audio and it sucked and didn't do what I wanted it to do so I figured I'd try a bluetooth receiver. I bought a little receiver unit that had good reviews on Amazon ( this one) and figured what the hell. Well I got the thing and tested it (it works just fine from my Samsung S6) but for the life of me I can't get it to work on my laptop. And then I had the epiphany that I've never had anything connected via bluetooth to the laptop. Doh!

I did some googling and installed Realtek drivers but they haven't helped (from here). I feel really silly about the whole thing but now that I realized I have a problem I want to fix it. I went to my device manager (pictured) and everything looks fine from there. I also tried to update the driver from the device manager box (by right clicking on the 2 bluetooth radio devices) and found no new updates.


I'd appreciate any advice or help on this matter.


Thanks!
Dawn

 

What's the Wi-Fi card on it? (I'm trying to figure out it BT is separate or is it part of a Wi-Fi card)

 

Hi downloads - here's the info

 

Try this driver (click on Telecharger)

 

Thanks I'll check when I'm home from work today.

 

same problem here but with a stock realtek on an p170em clevo , thank you

 

@explor3r3 What Realtek Bluetooth device though?
Realtek's BT is rather crap to begin with but maybe a new driver will help somewhat. What BT device is it and what drivers version do you use at present.

 

now , none since BT is not working , was looking for something better like killer or some intel on mbr market but there are none at the moment , thanks

 

Try this driver - it's not really recent but the recent ones are Win 10 only.
As it is your BT is not working at all as evidenced by the yellow exclamation mark.

 

problem was , i unpaired a mobile device and now i got this error (on the end of the pictures) , tested with other devices and it works ok , thank you

 

problem solved , device rebooted (phone , LG G4) , now all is working fine ,device was added on BT PC while was on 5.0 Lolipop , and removed and added again while is in 6.0 , tanks for help and sorry for bothering you with this