newegg returns

Newegg's closed for the weekend. If anyone's dealt with a Newegg return, can you fill me in?

I want to return a hard drive I just received today, unused but the bag is ripped open.

Their website says all refunds are "subject" to a 15% restock.

Subject to what?
Do they assess the fee across the board?
Is return shipping on the customer's nickel?

 

If you are returning it because you do not want it- then yes- there may be a restocking fee. And if you return it- it will be your nickle to pay to get it back to them.

If the item is defective and you are returning it for a RMA then no restocking fee- and you can get them to give you a shipping label- however it's UPS ground and can take several days to get to them.

 

If it's a small item, in your case a HDD, then send it through USPS. Much faster and more reliable. I sent my CPU in for an RMA to Newegg a week and a half ago and it took less than 3 days from the time I sent it for them to send out a new one.

Great service.

Oh and if you've been a loyal customer for some time, you can have Newegg remove that 15% restocking fee if you contact them either via phone or email. But don't overdo it.

 

Good info both. Thanks.

 

same here, turn around was very reasonable

 

Also, pay the extra for a shipping confirmation from USPS. I always do this whenever returning anything by the Postal Service.

 

if you are buying something else, or another version they will always refund the restocking fee, because you are buying somethign else form them

 

You can also use their chat service on the site for any questions.I purchased a couple of laptops from them before but then I changed my mind.I used the chat and I found it very helpful,just told me to refuse the delivery and I got my refund back later with no restocking fee.