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    Sony Support Sends Broken Computers to Customer Discussion

    Discussion in 'Notebook News and Reviews' started by Charles P. Jefferies, Sep 22, 2011.

  1. Charles P. Jefferies

    Charles P. Jefferies Lead Moderator Super Moderator

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    Last edited by a moderator: May 7, 2015
    Charles P. Jefferies, Sep 22, 2011
    #1
  2. talin

    talin Notebook Prophet

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    HAHA, wow....
     
    talin, Sep 22, 2011
    #2
  3. dsrini9000

    dsrini9000 Notebook Evangelist

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    FAIL...just shows the level of incompetence of customer service from the big laptop makers...although there are horror stories from others...
     
    dsrini9000, Sep 23, 2011
    #3
  4. Piemaster

    Piemaster Notebook Enthusiast

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    Wonder if he got to keep all the laptops...
     
    Piemaster, Sep 23, 2011
    #4
  5. IKAS V

    IKAS V Notebook Prophet

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    Mistakes happen, good thing the guy was honest and didn't keep them.
    You can't put all the blame on SONY just some incompetent worker that pressed the wrong button on a computer.
     
    IKAS V, Sep 23, 2011
    #5
  6. redrazor11

    redrazor11 Formerly waterwizard11

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    Even if he wasn't honest, I would hope that SONY keeps records of their shipping labels in order to see the odd inter-customer package addressing.
     
    redrazor11, Sep 23, 2011
    #6
  7. sipp11

    sipp11 Notebook Consultant

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    That happened to me also with Lenovo. They sent me other's T42 while mine was X61 Tablet. After that, they were like crazy blaming me for everything and having all excuses they could imagine not to give me my machine for more than a month. Not to mention they claimed they would send me a replacement for my machine if they couldn't find my X61T after a week. There is always a bad luck for every single one, I guess.

    oh, for the record, that was my last Thinkpad.
     
    sipp11, Sep 25, 2011
    #7
  8. Full-English

    Full-English Notebook Deity

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    Madness, he should have kept them, built "several" machines out of the parts. Then, when Sony asked for them back months or years down the line, told them he thought that this was how the repair service worked, self service repair!!!!
     
    Full-English, Sep 25, 2011
    #8