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    2370 will not start up *DEAD* execpt for power light

    Discussion in 'Other Manufacturers' started by DrKrisHall, Oct 21, 2007.

  1. DrKrisHall

    DrKrisHall Notebook Enthusiast

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    Yesterday I watched my Averatec 2370 go to sleep after the screen saver was on for approx 15 min. Then I closed the lid. Since then my laptop hasn't shown a sign of life.

    I have left the charger plugged in for over 12 hrs now and the green power light shows full charge. There is no other lights on and there is no sound whenever I press the power button. Also I removed the battery and power cable, then held down the power button 60 sec.(Averatec recommended reset). This didn't help.

    Also I have removed the both 1gb sticks of RAM and re-inserted them. Still, didn't help.

    Does anyone have any idea what I should do? Is there anything I can try, that may revive my notebook.

    Thanks
     
  2. Eleison

    Eleison Thanatos Eleison

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    Contact Averatec to see if there is a jumper or contact that can be shorted to clear the CMOS. Also, try booting off of just AC or just battery.

    Beyond that, one thing that has a very slight chance of working is leaving the notebook completely disconnected from power (AC and battery) for about an hour, then attempting a reboot off of AC power.
     
  3. scottyinco

    scottyinco Notebook Evangelist

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    my guess is that you have a blown fuse on the motherboard. you'd have to disassemble to check for that, though.

    i replaced (desoldered and resoldered) a fuse on a 2260 that had the same symptoms, and that solved it.
     
  4. DrKrisHall

    DrKrisHall Notebook Enthusiast

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    *UPDATE*

    Its seems that letting the laptop set for at least 24 hrs and then rapidly pressing the power button in FRUSTRATION, works. Well thats what I did and somehow it came on!

    What on earth could cause this? Has anyone ever herd of such a thing? Its almost as if a capacitor needs to completely bleed off before it is able to boot up.

    Does anyone have any suggestions?

    Thanks for all your help
     
  5. Lite

    Lite Notebook Deity

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    lol guys??? Has no-one stated the obvious??? are you running vista???
     
  6. DrKrisHall

    DrKrisHall Notebook Enthusiast

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    HAHA! yes, of course! I knew I shouldn't have installed that virus. lol....

    But seriously, any suggestions?

    Besides going back to XP....
     
  7. blue68f100

    blue68f100 Notebook Virtuoso

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    Running Symantic AV, FW. It has messed up more stuff than it's fixed for me.
     
  8. DrKrisHall

    DrKrisHall Notebook Enthusiast

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    I am running AVG anti-virus on vista.... could that have anything to do with it?
     
  9. Lite

    Lite Notebook Deity

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    no its a vista issue , its not that rare a few people get it every now and then , i think its vista anyway , i remember people talking about it before.
     
  10. serenityconsulting

    serenityconsulting Notebook Consultant

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    This should be OS independent. DrKrisHall had NO activity other than the green AC/battery light; not the blue PC power light. Therefore there was no OS loaded.

    The issue is either internal power supply or more likely BIOS related, specifically the ACPI. Removing the battery & AC charger then letting the power supply capacitors discharge is the only cure.

    A BIOS update is likely the best prevention. The problem is Averatec STILL has not released a version newer than R1.05. Those of us running the Everex R1.09 BIOS firmware seem to be beyond such problems.
     
  11. deadlydeathcone

    deadlydeathcone Newbie

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    I believe the exact same thing just happened to me - I put my 2370 into sleep mode, came back two hours later, and - dead. Until I came across this thread I was terrified that the motherboard bit it.

    The symptoms are pretty similar, but with mine only the wireless and power lights come on, and the CPU and fan as well if I leave it completely unpowered and jam on the power button like an idiot ( good instructions, by the way ;) ). Unfortunately, I just left it unpowered for ~30 hours, and when I put the battery back in and hooked it up to the AC adapter it started up, but froze indefinitely during the white screen that usually comes up when it resumes from sleep.\

    I'm pretty sure that Vista isn't the problem, seeing as I'm using Ubuntu and Vista hasn't so much as touched my hardrive.

    I'm going to try it again, and hope that it attempts a normal boot this time.
     
  12. enet

    enet Newbie

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    I had this problem when my 2370 was only 6 weeks old. All dead with only the power light. I sent it back to Averatec for repair and they said the power button cable/connector was broken and got replaced.

    If you can repair it yourself, by all means do it. I had very bad experience with their repair. My new laptop was returned with deep scratches all over the shinny lid.
     
  13. zfactor

    zfactor Mastershake

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    yeah this is not a vista issue. vista is not that bad lol.. i was going to suggest exactly what the above poster said.. the power button or cable..
     
  14. raller

    raller Newbie

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    my 3200 does the same. had all sorts of problems from heating power jack etc. now I turn on it starts up then after 10 min it restarts to a black screen
    and seems lifeless. apparently I have a virus in the boot sector. So if any ideas to get rid of this virus please help. Norton no good.

    Thank You ( dont buy averatec )
    Raller
     
  15. gigglesnort

    gigglesnort Newbie

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    Are there instructions on how to do this? I want to cover all my bases with my 2260 before I 'retire' it for having the no power problem. Thanks in advance!
     
  16. borutonn

    borutonn Newbie

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    I have run into the same problem, but mine gets worst....My laptop has been sent 3 times to get repaired in the past 4 months.....here is my string of Emails sent to Avereatec, and still don't have a solution.. If anyone reads this, what do you think I should so short of throwing the laptop in the trash....Mark....


    Dear Averatec support....According to Fedex, my laptop is being sent back to Seattle, and is in Portland Or. now....I will not be going back to Washington. I will be in California for 2 weeks, then back home to Hawaii....Now, What do you recommend I do at this point? Thanks Mark



    Averatec Support <[email protected]> wrote:

    Dear Mark,

    Thank you for contacting the Averatec Helpdesk. We appreciate the opportunity to assist you with your Averatec PC issues.

    To ensure you receive the best possible service, please take a moment to complete our survey: https://averatecweb.suth.com/survey/default.asp?ticketno=02239524MB.

    Your call has been resolved as follows:

    ProbCat/SubCat: Power/General Power/Consumption Questions

    Problem Description:
    --------------------------------------------------
    Averatec Help Desk (Feb 23 2008 7:18PM) - Averatic Model 2300 series

    Part No AV2370HMIE-1

    SER. NO. NY01CE061003803

    Dear Averatec support team..


    Please help. the following is a string of emails that explain my situation...
    First off I sent my computer to your in house repair to have the hard disk replaced. They sent it back, and after a week, it would not start.
    By this time the one year warrantie expired, and I sent it to Teleplan, and had it fixed out of warrantie, and out of pocket....$175 dollars later, they return it to me, and it stll will not boot up. Teleplan then sent me a box to me so I could send it back to them, and now I hear Teleplan will not accept my computer, because they no longer service Averatics, and that it was sent back to your Company at 2800 Story road W . suite 200 Irving tx 75038

    I called your company, and now I understand you use Fremontek for service.
    Now, Is my computer going to be sent to them? According to Teleplan, All repairs carry a 90 day warranty on the parts and labor of this repair only.

    Please help me...I have been without my laptop for over 3 months now........Couldn't you just send me a NEW computer since this one I have has been sent in for repairs 3 times in the past 4 months!!!!!


    HELP!!!!!!!!!!!!!!!!!!!!!



    Dear Kathleen, I shipped my computer with the info tag enclosed in the box you sent me, but according to fedex, the box was refused.....note as follows...what gives?? Mark..



    [email protected] wrote:
    Mr. Bolton i wish it were up to me but it's not, all i do on my end is set the unit up to come in below is the response again that i received from the repair supervisor. When you receive your call from them after it's gone to engineering you can discuss it more in detail with the customer service representative from that group


    "Setup his unit to come back in and please make sure that it is directed to Engineering, spill may have gotten further than when it was evaled and wasn't noticeable at that time. We don't guarantee liquid spills."

    Thanks,
    Kat Crowder




    02/15/2008 11:24 AM

    To
    [email protected]
    cc

    Subject
    Re: Fw: Averatec Repair 12256077MB New RMA#







    Dear Kathleen, I just received the box for the computer yesterday. Apparently the address FedEx was delivering to was 49Th ave instead of 40Th ave...No problem...I will send it out today...I want to ask if I am going to be charged again with this same problem? I am sending it back with the same problem...It won't boot up.....Also, could you send it back to my home address in Hawaii... I will be there by the time it is fixed, if it can be fixed...This is getting very frustrating, not only for me, bot for you as well..

    Thanks so much, Mark

    [email protected] wrote:

    No problem just provide me with the address

    Mark
    02/07/2008 04:59 PM
    To
    [email protected]
    cc

    Subject
    Re: Fw: Averatec Repair 12256077MB New RMA#









    Dear Kathleen, I am not in Modesto now....I am up at Whistler till Sunday
    Feb 10th, , then I will be in Seattle for 2 weeks.....
    Could you please set up the mailing process from Seattle from Monday the 11th?? Thanks so much.......Mark

    [email protected] wrote:

    Mark, i forwarded your email to the repair area and received a response:

    "Setup his unit to come back in and please make sure that it is directed to Engineering, spill may have gotten further than when it was evaled and wasn't noticeable at that time. We don't guarantee liquid spills."

    So that being said, i will have our shipping dept call Fedex to have the unit picked back up for it to be torn down by engineering to see if the spill went further into the unit than the tech was able to notice.

    Please box the unit up and have ready for Fedex to pick up between the hours of 8:am -6:00pm tomorrow 2/8/08 . Your new RMA# 0207Boulton
    I will await your response to make sure that tomorrow is good time to pick up before i have the warehouse call Fedex to arrange pickup.

    Thank You

    Mark
    02/07/2008 10:24 AM
    To
    [email protected]
    cc

    Subject
    Re: Fw: Averatec Repair 12256077MB











    HELP KATHLEEN!!!!!

    ..Re: NY01CE061003803 RMA 0102bolton


    I received my laptop in the mail, it booted up one time, and now it will not start again...It is the original problem I sent it in for. When I press the start up switch, it makes a sound like it wants to start, and just stops. You told me it was the key pad that needed to be replaced, but apparently that was not the problem...... What recourse do I have now? I'm ready to junk this computer at this time. Its the second time I have sent it in in 14 months, and it still will not work properly... Mark ...


    [email protected] wrote:

    Happy New Year! I was already gone for the day when you replied and we were closed New Years day.
    Below is your Return Merchandise Authorization ( RMA)

    Please mark your RMA#0102BOULTON clearly twice on the outside of the box that is shipped to us. Make sure the unit is adequately packaged as any damage that is incurred during transit will be your responsibility. We strongly recommend that you do not use the USPS(Mail) to ship your unit as they will not do any inspections on-site and you will have difficulty filing any claims even if you insure the shipment. We cannot work on the unit if there are passwords for Windows or BIOS. Will you need to remove or provide them before service. If not removed there will be a 15.00 fee and your Hard Drive will need to be reloaded. Finally, be sure the data on your HDD has back-ups or has been saved as there is a possibility your HDD will be re-formatted and all your data will be lost.Teleplan will not be responsible for
    --------------------------------------------------

    Resolution:
    --------------------------------------------------
    Averatec Help Desk (Feb 25 2008 4:29PM) - Dear Mark,

    I have escalated this matter up to our corporate office for assistance. The repair facility should honor the 90 day warranty on their repairs regardless or their affiliation with Averatec since they accepted the money to repair it not Averatec directly.

    Please allow 24-48 hours for a response on this matter.

    Regards,

    Christina
    Averatec Help Desk
    --------------------------------------------------

    If you have any additional issues or concerns regarding this problem please contact the Averatec Helpdesk and refer to ticket number 02239524MB.

    Best Regards,
    The Averatec Helpdesk Support Team
    1-877-462-3462 US
    1-585-292-1011 International and Puerto Rico
    [email protected]
     
  17. t2mgccny

    t2mgccny Newbie

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    I have a Averatec 2371 with Vista that is experiencing similar dead issues. Except my blue lights (Power & Wireless) ARE lit. The fan does come on and I believe I heard the hard dive spinning. However the hard drive light that normally blinks does not come on at all except for a brief nano-second when the power button is initially pushed.

    I've noticed when the laptop does boot for some unknown reason, I am able to work for hours without a problem. Then, out of the blue, the mouse freezes (when using either Firefox or Explorer) and I lose all key functionality, including the power key. I have to remove the battery and AC juice just to turn the unit off. I successfully defrag my hard drive when I was able to reboot the last time. Now my laptop has been left unplugged and w/o a battery for nearly 24 hrs and it still hasn't booted. Does this sound like a Vista problem? According to your note above, it appears that the OS system is at least attempting to load.
     
  18. serenityconsulting

    serenityconsulting Notebook Consultant

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    You can always turn off the power by holding down the power button for 5 seconds. Removing the battery while still live is a risky thing.

    This is not a Vista problem per se. The problem is more likely hardware.

    Two things to try:

    first- remove battery & external power, then hold down the power button for a minimum of 15 seconds - maximum approximatley 60 seconds (holding it down longer won't do anything). Reinsert the battery & external power. Momentarily press the power button (normal turn-on push). If it works, fine. If not try the next item.

    Remove the battery & external power overnight. Plug in external power (leave the battery out for now). Insert a self-booting disk* in the optical drive (you may have to use a paper clip in the emergency release hole to open the drive). Try to boot the PC. Once running, re-boot from the hard drive.

    *examples, Vista DVD, Linux live CD, Memtest 86+

    I haven't tried this second trick personally. It seems to have worked for others and points to a BIOS issue with the hard drive. If it does work, I suggest booting to the BIOS setup and find the spot to restore the BIOS settings to their optimal settings.
     
  19. listeur

    listeur Notebook Enthusiast

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    I had the same issue- power light and not much else. Apparently if you let it sit there for about 20 minutes the thermal overload kicks in and shuts it down. Powering it on again and it works fine. I got tired of mine doing this every other time I turned it on, and loaded the everex bios. I think it works a bit better than the old 1.05 averatec- and I have been testing it for a few months and only had it do the power thing once where I had to leave it to thermally overload. Obviously it is a motherboard or bios issue- as this is os independent, and I tried all the other tricks such as shorting the cmos battery holding the power button for 10 minutes etc., and nothing else worked.
     
  20. serenityconsulting

    serenityconsulting Notebook Consultant

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    Well my 2371 twin, an Everex Stepnote ST5340T bit the dust late last week with the 2370 disease. This notebook was factory loaded (obviously) with the R1.09 BIOS firmware. While it runs great with Vista, it is not immune to corruption.

    System temps were NOT an issue. I monitored 4 on-board sensors and even improved heat transfer from the GPU with a high grade thermal paste and a copper shim to make up for the thickness of the factory thermal sticky pad.

    Others can chime in on this, but it seems my last operational act was to force a shutdown via the power switch after a system hang. (in my case the hang was caused by running the MS Office 2007 diagnostic routine.) It is almost as though the BIOS thinks the PC is still running when you go to restart it, so it doesn't start the bootstrap process. If this is what happened to others, it points to a bug in the BIOS firmware that remained after several revisions.

    At any rate, my unit is shipping today to Everex laptop repair in Fremont, CA. I'll report back if Everex is any better than Averatec on repairs.
     
  21. rtiangha

    rtiangha Newbie

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    You know what? Mine just died too. Or at least, it appears to have the same symptoms as everyone else.

    Mind you, I haven't powered it on in a while; I think the last time I used it was 3 or 4 weeks ago so I don't remember exactly how I had shut it down. I believe that it was normal though.

    Mine is (was?) a 2370, but with the Everex BIOS installed. I ran Gentoo linux on it, no hint of Vista or XP whatsoever. Bloody thing ran hot when the CPU was maxed though. It seemed to idle at 40-50c and spike to 70+ on full load.

    Now, when I press the power button, the blue lights (power, wlan) and the green hard drive light lights up for a second, the fans spin, but then the whole thing powers down again. The battery light remains on, and it can still charge the battery.

    I tried powering it up without the battery, and even removing the battery and power cord for 24 hours and trying again, but nothing happened.

    I have no idea how this happened (or when). It sucks because about 6 months ago, I bought an extended battery for it. I'll hold on to it for a bit to see if anyone gets any insights on how to resurrect it, but if not, I'll probably scrap it for parts and then sell what's left over and use the money to buy one of the many sub-notebooks that are available or on the horizon (really just need a small linux machine for work purposes).
     
  22. admlam

    admlam Notebook Deity NBR Reviewer

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    Sounds like the CPU is overheating. Try reapplying thermal paste.
     
  23. t2mgccny

    t2mgccny Newbie

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    My Averatec 2371 failed to start identical to KrisHall. I shipped it to Averatec in March 08 and they replaced the 1GB Memory Module. It seemed to work fine, but since I lost confidece in the 2371 I began to use my other (larger) laptop more. Well just recently I began to use the Averatec more and the same failure to start problem started. I tried removing the battery and plug and holding the power button for 60 seconds to no avail. SerenityCounsulting, do you know if the BIOS update that you mentioned is now available? Where can I get it? Averatec's customer service isn't good and I'm trying to resolve this problem myself. I am reluctant to just replace the memory module again, as it might again go bad if the source of the problem is not corrected.
     
  24. serenityconsulting

    serenityconsulting Notebook Consultant

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    Everex service update...

    Well Everex does pretty much meet its repair time commitments - however the quality of the repair left much to desire - and their response was, in short, give us another month (1 week to ship, 2 weeks to repair, another week to ship back). And I would want to give them another crack at this, why?

    The motherboard was replaced and here is my list... a loose screw was left floating around on the top side of the motherboard, two screw mounts were stripped, and when replacing the heatsink, NOTHING was done to clean and reapply thermal conducting materials. The paste over the CPU was gunky. The thermal pad was stretched and had a tear directly over the GPU. Talk about running hot!

    I plan on escalating my complaints to Everex management (I have names). By the way, I got the screw out by removing the DVD and shaking the screw over to a tiny gap before it shorted out the board.

    t2mgccny, The R1.09 BIOS firmware might still be availalbe SOMEWHERE, but with other Averatec forums failing, I really don't know.
     
  25. BrianE1200

    BrianE1200 Notebook Enthusiast

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    Hi Jim, (and everyone else)
    Do you remember this post by Jackyl...
    http://forum.notebookreview.com/showthread.php?t=157979 :eek:

    The zip files for the Bios update are in post(reply?) #7

    How to flash the bios can be found down near the bottom of...
    http://paulsiu.wordpress.com/2007/0...grading-to-vista-averatec-abandons-customers/ :rolleyes:


    Hope this was useful for you all

    BrianE1200
    Averatec 3350 UE1 (E1200) Pentium M715 1.5G Cenrino
    12.1" 1024x768 XGA TFT SCREEN 1Gb RAM 120 GB HDD
    802.11g WLAN 10/100 Ethernet LAN 56k data/fax modem
     
  26. Malkdiesel

    Malkdiesel Newbie

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    Well I have the same problem with my computer but I got the 2300 series with Windows XP, The first problem is that it gets to hot but i know that problems its the AMD Turion, every computer with AMD always gets really hot. The next problems is that the computer would be on for like 2 hours and then sticks,its just a blurry, I found out that the computer is getting so hot that the graphics card is going bad.
    Now for the most recent problem is the computer would not come on whats so ever, the only lights that coming on is the is the power light, and the check light for the CD drive. If i plug in the charger the battery light will come on and the fan will spin thats it. The screen will not come on, and the hard drive light will not come on. This problem has happen once before and I kept pushing the power button out of frustration and it came on, but now its not working. No matter how much I hit or push the button the same things happens.

    Could anybody help me with the porblem please.
    Thank You.
     
  27. serenityconsulting

    serenityconsulting Notebook Consultant

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    If removing both AC and battery, holding down the power button for 15 seconds, restoring power and momentarily pushing the power switch doesn't bring up the BIOS splash screen, your motherboard will need to be replaced.

    It's happened to many of us.

    BTW, if you read my previous post about poor repair job done by Everex, I am updating that by letting you know that Everex did cross ship a brand new unit to me to replace the mess they made of mine in their repair shop.
     
  28. steng01

    steng01 Newbie

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    Hello All,

    I just had the same issue as everyone else ( power light and wifi ). I tried the power button trick as everyone described in this forum with no success. Finally, I was able to get the machine back up and running by
    pushing the power button until the power lights came on and then closed the screen. I left it there until it powered off on its own. After that, everything is back to normal.


    *note The power adapter was not connected to the machine.
     
  29. serenityconsulting

    serenityconsulting Notebook Consultant

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    I have been looking at these posts since December of 2006. Based on my experience and what I can see from others, my opinion of the problem is that the BIOS does not recognize the computer has been shut down, so it does not properly go through its bootstrap routine. It behaves as though a functional OS is present in still present in RAM.

    By the way, the R1.09 Everex BIOS firmware is not a solution. Certainly it is superior to any BIOS firmware released through Averatec, and I would strongly recommend it - especially if you are running Vista. However, my Everex ST5340T recently died in an identical manner - and FYI, while still not quite the service level I expect, Everex customer service is like night and day better compared to Averatec.

    The other item I am spotting, is that the non-boot problem typically follows some kind of system hang, and recovery can be made worse by the number of devices running. So unplug everything you can and by the sounds of it, disable the internal LCD by closing the lid. I am guessing that EVENTUALLY the notebook figures out that a shut down has happened and resets the BIOS to perform a full bootstrap. However, it also seems that once you start down this path, the frequency will increase until the only option is to replace the motherboard.

    I am going to add one last tidbit that may or may not be of value....

    I was experiencing some BSOD crashes in Vista that seemed to point at driver timing. My 2370 came with 1X1GB of 533Mhz of RAM, which I increased to 2X1GB (matching RAM, fully tested with Memtest86+). I transfered this RAM into my Everex ST5340T (same PC, different brand name) and fully tested the RAM. I noticed my ST5340T came from the factory with 2X512MB of 667Mhz RAM ... and I know the faster RAM is an option for the 2370.

    I recently replaced my RAM with 2X2GB of 667Mhz RAM and have not suffered a BSOD since, and have also experienced a whole host of other system function improvements. (mind you, although I have 4GB of physical RAM, 32bit Vista can only use about 3GB.)

    For those of you who have gone through the "dead 2370 syndrome" in this thread, were any of you using 667Mhz RAM? No need to reply to this question if you were using slower 553Mhz RAM. If any of you have crashed using the faster RAM, it rules it out as a possible preventative measure.
     
  30. RandomCoupons

    RandomCoupons Newbie

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    Great discussion going guys!! I made a post regarding this issue,...but can no longer find it, and can no longer find my login, so I had to make a new one.


    At any rate, same exact issue with a little caveat I have yet to see posted.

    Serenity instructed me to clean out the fan area due to some obvious overheating issues a couple months ago (where the screen would lose good pixelation and I would have to constantly twist, rotate, and "hold" the screen around its hinging to bring it back). Eventually, I would get the colorful lines and a white screen which meant I'd have to restart or cause it to hibernate and bring it back.


    Seemed to relieve the issue for awhile kind of,..but it's constantly been back and forth for sometime.

    Here is the caveat though, and if anyone has had the same issue, please post:

    For periods of time, the screen issues would completely go away, and the boot issues we see here would arrive, where you'd have to press the power button a million times to wait for the Caps Lock button to flash twice,...hence, letting you know it's booting.

    Then for a week (last week),...the booting issue completely went away, yet the pixellation screen issues came back. Completely confused me here.

    The RMClock undervolting thing worked for awhile,..but it would now get hot regardless, and right now, both issues I'm having at the same time.



    Well,...I'm really not having any issues right now, because I cant get my 2 green flashes and leave it on for the rest of the day of use (I would use an external monitor since the laptop's twisting trick is now ineffective).
     
  31. RandomCoupons

    RandomCoupons Newbie

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    Now for what I'd like to do about the above issues:


    The laptop was $600. Will I get another smallish widescreen laptop for around that price in the near future? I hope so. So I really have no interest in sending this thing out for repairs.

    I'm relatively handy,..but without good knowledge of what to do once this thing is apart.

    What I'd like to do is try to do the repairs myself that have been mentioned here.

    I'd first like to try the thermal paste thing (if it might be effective). Any pictures of how to do this thing and where the GPU is?


    And what about replacing the motherboard all-together? Is that at all a realistic task for me?

    Thanks in advance. I'd just junk this thing if it didnt have the nice widescreen.
     
  32. serenityconsulting

    serenityconsulting Notebook Consultant

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    Umm, I don't mean to insult you RandomCoupons, but the very nature of your post suggests this is one task that is likely beyond your current capabilities.

    there are a bijillion screws and many delicate, static sensitive components all crammed into a tiny case. The GPU is near the CPU under the common heatpipe - a very very typical design for current notebook computers.
     
  33. RandomCoupons

    RandomCoupons Newbie

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    haha. You mean putting in a new motherboard right? No offense taken.

    I will try this thermal paste thing though, if anyone suggests that it's a worthwhile attempt.
     
  34. rtiangha

    rtiangha Newbie

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    In my particular case, I was using 2x1GB sticks of Corsair Value Select 667MHz DDR2 and running Gentoo Linux (wiped all traces of Windows on this thing when I got it) so in my case, I don't think it was the RAM.
     
  35. serenityconsulting

    serenityconsulting Notebook Consultant

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    Thanks for the feedback rtiangha.

    I've never suspected the OS as an issue - but your message rules out both RAM speed and OS and underlying causes.

    I am still suspecting ACPI issues surrounding sleep. Sleep mode seems to be difficult to get operational under some Linux distros. Where you using it with yours?
     
  36. RandomCoupons

    RandomCoupons Newbie

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    It seems like my 2370 is a bit of a morning riser. It will only cut on early in the mornings.

    At any rate,...here it is,...working again,...but not the screen. I can work it off of an external monitor just fine.

    It booted up today twice out of about 8 or so tries.

    Obviously this is a heat issue,...probably the GPU.

    Can someone please instruct me on what to do and what to get to ATTEMPT to fix this problem?
     
  37. serenityconsulting

    serenityconsulting Notebook Consultant

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  38. rtiangha

    rtiangha Newbie

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    Actually, yes I was; specifically hibernate (i.e. save state to disk and power off).

    However, I can't remember if it was on hibernate at the time when I had turned it off last. I hadn't touched the laptop in 3 weeks, and then when I tried to turn it on, it wouldn't boot. It still seems to be dead after removing the laptop battery and AC adapter and leaving it for a few weeks. Debating whether I should start selling off the accessories and the notebook "as-is" for parts.
     
  39. rtiangha

    rtiangha Newbie

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    Oh, and I should mention that I was running the Everex BIOS as well on the Averatec.
     
  40. steng01

    steng01 Newbie

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    when I had my issue the machine, I too was using the Everex BIOS.
     
  41. serenityconsulting

    serenityconsulting Notebook Consultant

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    I don't think the R1.09 (Everex) BIOS version is specifically the issue. Many of the 2370 units failed with identical symptoms using the Averatec R1.03 and R1.05 BIOS firmware.

    However, I am suspecting that the use of sleep or hibernate mode may be a precursor to the failures. So, for those whose units have failed... were you using either of these methods?
     
  42. lookitsakyauk

    lookitsakyauk Notebook Consultant

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    I never hibernate, and still have the issue.
     
  43. steng01

    steng01 Newbie

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    Didn't use either hibernate or standby too much. The problem does look like its trying to come out of hibernation or suspend.
     
  44. alokkola

    alokkola Newbie

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    Crazy as it may sound. Do any of you have the original R1.04 or R1.05 BIOS?

    I almost sold the Averatec 2370 laptop at a good price but the buyer didn't like that the splash screen displays Everex. All my explanations fell on deaf ears. Anyhow, I can't find my backup CD so one of you can send me any BIOS that displays Averatec, it will be very much appreciated. Averatec's support site has vanished. Thanks in advance. email me at: ac2002 @ gmail.com
     
  45. MrPaisaMan

    MrPaisaMan Newbie

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    Ok, I've had a similar problem, I was playing Starcraft I, and then the game froze and it showed a crazy image...So I restarted the computer, and It didn't start, but the leds of ON and Wireless were on...SO I LEFT THE COMPUTER OFF OVERNTE without any batery or adaptor...and the next morning it started...I was checking the GPU temperature and It gets really high when i'm using itunes for watching movie, or even when i'm using flash movies in Firefox.

    [​IMG]

    Any sugestion about how to keep the GPU cooler?
     
  46. serenityconsulting

    serenityconsulting Notebook Consultant

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  47. giannos

    giannos Notebook Enthusiast

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    Well, mine died just a week after I flashed it with the Everex bios. I was getting the frozen screens for a while and then nothing.
    I can still make it work with the CD trick but it might take even 2 days to boot. After a successful boot I always flash the bios again, trying different settings each time, but no success so far. The only thing that I realized is that it gives me 3-4 more life days before it dies again. Also I've noticed that usually the computer dies when I'm playing a game for hours or have a lot of usbs connected to it. I'm still trying different bios settings, I'll let you know if anything great happens.
     
  48. ChrisFarrow

    ChrisFarrow Newbie

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    Managed to fix my Everex st5340t with the same symptoms (press power, power light comes on, hd light comes on for a moment, nothing else happens :confused: )

    First time:
    1) power on, battery inserted, *NOT* plugged in to wall
    2) let sit until battery drains (could be several hours as there is almost no load on the battery except the CPU/GPU idling)
    3) plug into wall
    4) booted fine!

    had it happen again the very next day, and found a faster way to fix it:

    1) Power on, plugged in to wall, battery inserted
    2) Remove battery
    3) unplug from wall
    4) plug into wall
    4a) (optional) insert battery
    5) power up - booted fine!

    hasn't happened since (almost 3 days, power on and off throughout the day)

    Hope this helps someone :)
     
  49. ChrisFarrow

    ChrisFarrow Newbie

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    Oh, I should also mention: Tried every other possible fix I could think of (including all the DIY ones posted here) before I stumbled into this fix.
     
  50. giannos

    giannos Notebook Enthusiast

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    Do you still have no problems with your method?
     
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