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    6624 Dead pixel

    Discussion in 'Other Manufacturers' started by mamep, Jan 11, 2008.

  1. mamep

    mamep Notebook Geek

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    Well my notebook finally arrived today..


    But i have a dead pixel which turns green in black background!!!!!

    Do u know if zepto has 0 dead pixel warranty on arrival?

    Secondly i'm leaving in a few days for Greece and really need the laptop..


    Totally disappointed....


    :( :( :(
    So any suggestions?

    thx,

    mamep
     
    mamep, Jan 11, 2008
    #1
  2. Arki

    Arki Super Moderator

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    If it changes color, it might be a stuck pixel. Try massaging the area with a stylus.
     
    Arki, Jan 11, 2008
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  3. mamep

    mamep Notebook Geek

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    It stays green without any changes at least i cant notice it.

    Stylus?

    Also it can be seen only in black background and dark backgrounds also.. :(
     
    mamep, Jan 11, 2008
    #3
  4. Rene S - Zepto

    Rene S - Zepto Company Representative

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    We can take the laptop in and exchange the LCD panel on the machine as long as the machine is within the first 14 days of purchase. After that we follow the ISO standard about pixel errors on the different sizes of panels. On a 15" monitor there has to be a minimum of 5 pixel errors before we exchange it when the machine is over 14 days old.
     
    Rene S - Zepto, Jan 11, 2008
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  5. mamep

    mamep Notebook Geek

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    17 - 01 i'm leaving for Greece and coming back at 10-02 but really to use the laptop...


    And it can be handled by the support center in Sweden or i have to send it to Denmark?

    thx,

    mamep
     
    mamep, Jan 11, 2008
    #5
  6. jcovelli

    jcovelli Notebook Deity

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    jcovelli, Jan 11, 2008
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  7. mamep

    mamep Notebook Geek

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    Yeah saw that not working i will give a try later.

    But it would be nice if zepto can replace my LCD monitor.

    Cause i've only used the laptop for some hours..

    Mamep
     
    mamep, Jan 12, 2008
    #7
  8. Rene S - Zepto

    Rene S - Zepto Company Representative

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    mamep, we do not have a support centre in Sweden. All the swedish repair cases are handled in Denmark.
     
    Rene S - Zepto, Jan 12, 2008
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  9. mamep

    mamep Notebook Geek

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    OK with that..

    I have two questions.

    - If 1 dead/stucked pixel is covered by he warranty?

    - If is possible to send me the laptop back to me in Greece?

    mamep
     
    mamep, Jan 12, 2008
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  10. Pef-Zepto

    Pef-Zepto Company Representative

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    1, yes if it is reported within the 14 first days

    2, Its possible to send it to greece, but if the computer is bought in sweden we can only cover the shippment back and forth from/to sweden.

    Suggestion would be to call support and work something out.
     
    Pef-Zepto, Jan 12, 2008
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  11. mamep

    mamep Notebook Geek

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    Hmm yeah but i'm leaving 17/01 to Greece and i think that it's possible to get it back until 17th..

    So i will give a call to zepto on monday.
     
    mamep, Jan 12, 2008
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  12. Sprint

    Sprint DTR Super Mod

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    17/01, you have 5 days to that!
     
    Sprint, Jan 12, 2008
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  13. mamep

    mamep Notebook Geek

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    It's weekend.
    I'm flying 17th morning 06 o 'clock so it's 3 days typically.
     
    mamep, Jan 12, 2008
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  14. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    3 days will need to be a fast turnaround with overnight courier service.

    The alternative may be, now that the problem is identified and recorded, that the work waits until you get back.

    John
     
    John Ratsey, Jan 13, 2008
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  15. mamep

    mamep Notebook Geek

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    This is the best solution for me..
    I will call zepto international tomorrow.


    Thx for your help guys.
     
    mamep, Jan 13, 2008
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  16. nexs

    nexs Notebook Geek

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    I actually have a dead pixel on my 3415w, but I never notice it nowadays. I was too lazy to send it back after noticing it! You learn to live with it.
     
    nexs, Jan 13, 2008
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  17. mamep

    mamep Notebook Geek

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    If you know that is there you can't take your eyes..
     
    mamep, Jan 13, 2008
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  18. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    I agree that green on a black background can be annoying. I think this counts as stuck pixel (ie stuck on green) rather than dead, which would be black and less obtrusive. I had a dead one on another notebook and it took me a month before I noticed it - what I thought was a speck of dust refused to clean off!

    John
     
    John Ratsey, Jan 13, 2008
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  19. mamep

    mamep Notebook Geek

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    It's a little bit annoying to pay about 1k for a notebook and get a stucked/dead pixel..
     
    mamep, Jan 13, 2008
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  20. Sprint

    Sprint DTR Super Mod

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    Its nothing to be angry over, especially not on zepto. Faults in LCDs are quite common after all, and be angry at the persons who do them, not the NB company :)
     
    Sprint, Jan 13, 2008
    #20