AVERATEC PRODUCT DEFECTIVE VERY POOR SERVICE

I bought a Laptop for my daughter end December 2004. It turned out to be defective in a few months and not functioning. This was given to FUTURE SHOP, MISSISSAUGA for rectifications on August 16th. It is almost 2 months and we do not know when we can get back the Laptop. The attitude of everyone is totally casual. This is having a severe impact for studies of my daughter. I also spoke with a representative from AVERATEC and asked his help for getting this laptop back at an early date. Also I requested the gentleman to bring it to the notice of their TOP MANAGEMENT on the total dis-satisfaction of the services being provided. This is the email I sent to Mr.Robert. I did not even get a response for the email.


Date: Thu, 23 Sep 2004 17:32:49 -0700 (PDT)
From: "Viswanadha Sundara Rao" <[email protected]>
Subject: Laptop - RMA #: 1975833
To: [email protected]

Dear Robert, It was nice talking to you this evening. I am extremely dis appointed with the service provided for the Laptop purchased for my daughter. This was given to Future Shop in Mississauga, Canada on 16th August.
Inititally they told it was Power Adopter problem but however needs to be sent to California for repairs and takes 2 weeks. After 2 weeks we were told 2 more weeks. Today morning they were telling it was Motherboard problem.
Based on our discussions I went to their office to find out the RMA#. It is 1975833. Now they say it is at their Warehouse for repairs.
It is really becoming difficult for my daughter to cope up without the laptop for her studies.
Could you expedite the matter and give us the exact status.
Thanks again for your help.
Sundara Viswanadha

We were told initially that the item has been sent to California. Later on they said we ordered some parts. A few days later parts have come and in the warehouse being repaired. Then repaired and being shipped. Now they say parts were ordered and it take 2 more weeks for the parts to come. Can somene at a higher level either in AVERATEC or in FUTURE SHOP look at this issue.

 

Since you've mastered time travel, I'm wondering why you bought the notebook. Ok, joking aside, it sounds like the retailer is the problem. Every notebook maker is going to have bad units, but these issues sound like they're on Future Shop to me.

Editor in Chief http://www.bargainPDA.com and http://www.SPOTstop.com

 

I was lied to by Averatc tech support. Flat out backstepping around a defective design.

read my story

http://www.notebookreview.com/forums/topic.asp?TOPIC_ID=7113

 

As Brian indicated, this is purely a Futureshop issue. They probably forgot about your unit until recently. This has been known to happen, that's why it's usually better to deal with the manufacturer directly rather than the shops the unit was purchased from. Did you buy any kind of Furetushop extended warranty? Their policy is if the problem is not resolved 3 times, they will give you a comparable or better replacement. If you did buy one and since they can't even get the 1st problem resolved, I'd demand a new (better) replacement unit. Try speaking to a manager at the location rather than a service rep at the counter, things may move a bit faster for you. If that doesn't work, have them sign a guarantee that the unit will be delivered in the 2 weeks they promised, otherwise a new replacement unit will be supplied. They have the time to waste to wait for a notebook for 2+ months, not you.

-Vb-