Announcement for Finnish customers regarding sales and service

From now on Finnish customers can order their notebook directly from Zepto through the Finnish zepto webpage If you do not want to go through a reseller

The website is setup

fi.zepto.com

currently it is missing the Penryn CPU´s but they will be added over the next couple of days. Customers will get a 2 year pick up and return warranty and Zepto will collect the machine from you if there is a problem and it will be repaired in our own repaire center before being sent back out.

For current customers who have already purchased a notebook from Zepto you also have the option on having your machine repaired by Zepto if you wish. To report or book a fault you would need to call Internation support on 0045 47371063

Currently We will only be able to deal with customers in English, as I will be taking over for the time being. Customers can email me on [email protected]

or call on 0045 47371025 / 0044 8456020985 which are my UK or DK work phone numbers, both link through to the same phone

I hope this is a seen as a positive step towards improving customer service and reducing delivery lead times

 

On another note, Is there any Finnish guys on here who wouldnt mind spreading this information to a Finnish forum in your native language ?

 

Although I'm not Finnish, it's a good thing that companies are trying to spread their name throughout different countries so that consumers get a lot more variety.

Good job, Zepto!

 

Good to hear, now I might dare to buy a new NB from you trough the site if there aint any good sales at some reseller. This wont happen for at least ½ a year but still

 

That's good news, i'll spread the word around if i stumble on a forum concerning these things.

 

I can advertise a bit in "Muropaketti.com" (cerealbox.com) There has been some talk about Zepto laptops there, especially about how the finnish resellers customer service is hard to work with.

 

I'm pleased to see that Zepto have quickly addressed the Finnish support problem.

John

 

Does this include the Znotes purchased trough Digicomp?

 

I believe it does.

 

Yes , we will give both options, so a customer can send the notebook to Digicomp or Zepto direct, With Zepto direct we will arrange a collection and return for the machine

 

This is really good news. Maybe I'll now be able to send it to maintenance after two and a half week of problems

 

If you do then you need to email International support [email protected]

we will arrange a collection from UPS

 

that might be bit faster as my zepto which i sent to digicomp 21th of Nov still hasn't been fixed...

I got it back but it was even worse. I asked then to give me another machine to use but they never sent any. I had to sent it back to them for a re-service because otherwisely it's hard for me to get any kind of money via court from them.

I sent it back to them 9th of Jan and last thing that there is marked with my RMA number is "shipped 29th of Jan" I guess it took then 19 days to send it to Denmark. How lovely is that...

 

I just got my Znote back from Denmark and I have to say that I'm more than pleased with UK and International customers service. It only took a day since it arrived to assign it to repairs and another to finish the repairs and ship it.

It took less time to send it to get repaired in Denmark than it took trying to contact Digicomp

Only negative remark is that there doesn't come any info about what was fixed in the process. Well It doesn't really matter now, because my 6625wd works like a charm. I'm completely pleased