Avoid Zepto DK and SE at all cost!

Hi,

This is a general warning, so that anyone reading this might be spared of dealing with Zepto at all.

First, when buying my computer they gave me the wrong stuff; I ordered a CD+RW DVD+-RW(DL), and they gave me a CD+RW DVD, and I ordered a TV-card and they gave me non. And when I complained they wouldn't replace the wrong stuff which the things I actually bought, just said "Have you looked on the side of the computer you should find it there", and this was after I informed them that I had done a lshw check and there is nothing there. So they just f#¤%ing insults me. (this was zepto SE)

Then their computers are basically useless. If you look at the FAQ's for some of the zepto laptops on their webpage the only Q is "My computer overheats, what should I do?". Their answer is "Clean it", but thats not the problem. The problem is that those computers are designed very bad. Me and my brother have zeptos, and even in their cleanest shape, they die when playing games or compiling. So, in my opinion, even the computers are just crap. (on zepto.se)

Now, just over a month ago my GFX-card dies, completely dead. So I contact zepto and they inform me that the reparation will take 5 workdays. I had explained to them all the symptoms and a likely problem (and the only likely problem is that the GFX-card is dead). And they take a month to exchange my GFX-card to a new one. That is they to one month (actually on month and one day) to preform a reparation that would take me half a day. But this is not the worst part. When I send in my laptop they say "pack it so that it is completely fixed in the package", and I do. But they do not. So the computer I got back, sure it has a new GFX-card, but the computer is trashed. One of the metal-panels on the laptop is broken and have cracked open. So sure I can use it, but carrying this laptop in a bag would from now on probably make the other panels pop-of. Now I have sent emails several times to them and they wont even answer me! (Its been 4 workdays since the first email). (this was zepto DK)

So my advice is:
*Never* buy a zepto laptop. Cause some are faulty/useless by design and they will treat you like an idiot.
If thats too late, *never* send in your computer to zepto DK. They will not send it back properly and it is likley that it will be trashed.

 

When is all this.. What model do you have?

Zepto has new "owners" and this service is said to be improved a lot.

 

from the description it sounds like a 6x14/6x24 og 6x15/6x25 model, which hasn't been sold for about a year. Alteast the description about the dust/clean you PC is what is mentioned on those models on the page.

 

Use the online chat when you want to contact zepto. You'll get alot better service.

I explained my GPU problems (6224) on the chat and they set me up with an RMA within 40 min.
Everything went fine in the repairs and i recived my laptop without a scratch about 3 weeks later.

Sorry to hear your terrible story...

 

I think the problem is the 6xxx series which Zepto apparently failed extremely at.

 

Iesos - i second that!

Have a look at this thread, I had similar problems. I am claiming against them trough the Danish Consumer Council

http://forum.notebookreview.com/showthread.php?t=395879

 

@REB! - I have recently dealt with Zepto DK, and the only thing that's new there is Infocare (sub contracted to take care of repairs)

Essentially they have the same management and the same people. Unfortunately i had to deal will 3 of them

Thomas Strauss(head of international sales) - hanged up on me during a telephone conversation, because my claims were ridiculous and he doesn't want to waste time with me, and that he is the boss there, and there isn't anyone I can talk to.

Jonathan Sørensen(RMA manager) - patronizing and arrogant, his answers are nothing short of insulting, you wouldn't want to deal with him.

Claus Odgaard (Head of RMA) - At first he seemed ok, and professional, but after I've received my laptop for the 3rd time in a deplorable state, when he promised he will personally look at it. Just talk no substance. Threes times he tried to sell me a new laptop on a discount, instead of concentrating to fix the laptop they've sold me in the first place.

All they care about is to sell you the laptop, and take your money.

 

Well adr_vdr, you kept bugging Zepto with something that is nvidias fault..

 

REB! - what i wanted is my laptop to return in the condition that I sent it. And wont get in to a the discussion about who's fault is it that my GPU doest work properly. My problem is that zepto damaged my laptop twice.

I find your answer biased...

 

Quoted for emphasis. It indeed is something that Zepto should be interested and take care of. It's their machine after all. If your computer's chipset breaks, you're not going to contact Intel are you? Yeah, you get what we mean REB!. Also it's obvious that if Zepto damages your computer they're responsible of it and need to fix it.

I hope you get this thing arranged someway adr_vdr.

 

I almost couldnt said it better.
http://forum.notebookreview.com/showpost.php?p=5172610&postcount=13

 

@nox_user - i hope i will sort this out soon, but not trough zepto, they are absolutely useless. thanks for you support.

@LuffarJoh - i understand your frustration, went trough the same thing more than once. They havent got a clue, or/and they don't care about you as a customer. I can see now why they had financial troubles in Q1 this year. Are you in the EU? there are laws and regulations that apply in these situations, depending on where did you buy the laptop.


Thomas Strauss(head of international sales) is asked in an interview:

"What future?
– It looks good. . I believe in it. We still have a nice product. What was the problem is that Zepto worked too much on spreading themselves out instead of concentrating on markets where they are already strong. When times are good, it is easy to expand. But when times change the problems start coming. "

Obviously the same old tipical sales pitch, no substance i'm affraid.

http://translate.google.com/transla...r-ner-i-14-lander&sl=sv&tl=en&history_state0=

 

adr_vdr, yes and that's taken from an Interview in february of this year where it looked the worst for Zepto and 25-50% of the staff was getting fired.

From what I've heard the repair time on most of the new products are down to 4-8 days turn around time here in Denmark (as there is only 1-2 days shipping time. The main problem seems to be the old models, which are the ones discussed the most on here, and the shipping time to countries outside of Denmark.

 

thanks for reply.

adr_vdr, I live in sweden an bought the computer via their website. But before I can reclaim any kind om refund I have to make sure the problem is not because of software. the only way to know for sure is to get what InfoCare have tested.

I'm not a n00b regarding computers, I know what I'm doing, but I cant find anything that says it would not be hardware based.

 

Now zepto.dk is bankrupt.
http://www.version2.dk/artikel/12909-danske-zepto-begaerer-sig-konkurs

 

We've known that for some time.

John