Problems? See this thread at archive.org.
I have a 6625, and I have been trying for the past 3 months to get it fixed.
Sent it in 3 times, and nothing has been done. Basically the GPU is not working as it should, and after 10 min of gaming shuttering kicks in, game becomes unplayable.
I've spoken to Claus, no luck. Then wrote a letter to Thomas Strauss (head of international sales), expressing my disappointment with the poor level of service I'm getting, and unless they replace or refund the laptop i will take them to court. He got back to me promising that if i send it back this time they will fix it.
SO i send it in, wait for a week and receive an e-mail from Claus saying that the laptop is fine and it was tested with 3d mark and is scores above 3000 so it's ok. Wrote back to him explaining them saying they haven't actually addressed the issue with Prime 95 and 3d mark. The problem appears when gaming for 10 min. Anyway he never wrote back.
Two days ago, i phone up Info Care (they deal with the repairs) and I've spoke with someone, that was very helpful and professional and said that indeed he is aware of a problem regarding the 8600GT in this laptop, and he will test it with UT 3 and see where the issue is. So i gave him my RMA and he said that there is a message in the system that the laptop is being considered for replacement due to faulty GPU.
I've phoned today another number from zepto, and I've been told the same thing, that the laptop is being considered for replacement due to faulty GPU, but they cant tell me more and i should phone Administration.
I phone Administration, i speak to Thomas Strauss and i explain again what I've been told , he then started to yell at me saying this is impossible and that my laptop is perfectly working, and then he just hanged up on me, saying he will not waste his time with this case anymore, and that every time i will try to do something about this case it will go trough him because is the highest in "command".
I am appalled at how they have treated me as a customer; when all i wanted is to get my laptop fixed.
I have then found out that my laptop was never sent to Info Care, so what is going on ?
Can someone here please help me?
Looks like the last solution is to take them to court.
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That's quite crap, i might say. If my repairs go over 1 month, i'm going to go to the shop from where i bought the machine and demand a refund. I have some arguments which to use against them. I deal with electronics that need to be repaired for my job.
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Any tips you can give me? This is the first time in my life that an electronic device malfunctioned to the point that I have to send it in for a repair, and this very first time is screwed up already.
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Can you check the status from some webpage? If so, can you find it with the RMA Zepto provided or does one need Infocare's own tracking number?
I've had positive experiences with the local Infocare repair facility, but that's in a another country so there are probably some major differences.
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I guess it depends on the country you live in. Until Zepto Germany was closed, the people I got to speak to on the phone were complete idiots, but the e-Mail support was awesome. I could send them mails in the middle of the night and they would promptly answer them (and that was not a robotic auto-answer). It could also mean that they have no life at all, but that's their problem.
I've heard of better Zepto support in the US.
I've also heard of pretty bad support for Apple products in the US, same with Dell - and in other countries such as Germany, both are said to be really awesome. So before you decide on a different manufacturer because of its customer support - check out what applies to your country.
@ Thorne: Awww, what a bummer. Mine hasn't even arrived yet, I'm super-pissed. Exactly one week ago, I've been told it was finished, and it took them until Tuesday to send it out. Now I'm waiting and waiting.
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freddy2go, just remember that the people posting here on the forums and in general on the internet is a small share of the people who have actually bought the products.
So far I've had no problems with me Notus A12 which i've had for over a year now. Same goes for my Znote 7000 of which i was one of the first to recieve after they where launced This is also the image i have of Zepto from my friends who all have perfectly good and working Zepto machines. I'll just list the models Znote 4200, Znote 6214W, 6625WD, Nox A15 and a Znote 120SL. None of those have shown any problems yet and are still working perfectly (except for the normal wear and tear on the surfaces because of normal use)
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adr_vdr, I was just commenting on the comments that makes it sound as if every Zepto computer is defective and needs to be repaired, which isn't true. Wasn't a direct comment to what you've been writing in this topic of yours
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kadett2k8 - sure, I understand
The problem is that when you buy a laptop, or any piece of electronic equipment for that matter, you expect a decent customer service/repair trough the lifespan of the product, because inevitably it will sometimes break down.
This is where Zepto fails miserably, - that's why i would advise anyone who wants to buy from them, DONT. -
Interesting reading:
http://bizzen.blogs.business.dk/2009/08/19/karsten-ree-laver-en-morten-lund/
The english version might not be very accurate, because of google translate:
Karsten Ree inmates yesterday himself CEO of the Danish PC manufacturer Zepto where he is the majority shareholder. In the back he has a huge success, namely the Blue newspaper which he established 10 months ago sold to the U.S. auction giant eBay for 2.1 billion. Sterling.
I get the feeling that Karsten Ree - with its increasing involvement in Zepto - are engaged in a "Morten Lund". So dispositions, which - because they have done well in one world - think that we repeat the success in another world.
Nyhedsavisen
Morten Lund scored most of his millions on a far-sighted investment in the young part of the telecommunications world, represented by Skype.
Through the acquisition of the Icelandic-funded free newspaper Nyhedsavisen he grappled with the old world. It was the newspaper world who now have to see how we should do things.
The result we all know. A capsized newspaper. A man who is personal bankruptcy.
From classifieds to hardware
Karsten Ree had success with the blue paper in both paper and networks, but was tempted by a second world, the hardware world. Back in December 2006, he bought ten percent of the shares of the PC manufacturer Zepto who months before had gone on an exchange (First North) and had scored 27 million on it.
I did take the time not Rees investment, the pinch quite serious about producing long-lasting, Danish successes in the IT hardware.
On the other hand, there is quite often seen that older successful business people take to new interests, whether it is a Harley Davidson, a new wife or a new business adventure in an area they perceive as hot. It is PC-production, however, which is strongly reduced number of manufacturers around the world testify.
Rapid decline
Even years after listing and Ree's purchase of shares, then in 2007, was Zepto result of downward. Although sales grew dramatically from 113 million to 168, the surplus fell from 3.8 million. to 2.9 million.
In 2008 there was only a slight growth in turnover, while the bottom line ended with a minus of 15 million.
In June 2009 the company had to write down its expectations for net profit and Ree took the big money purse to rescue the situation by which his ownership grew from 10 per cent. to 51 percent.
Frost's exit
Lasse Frost has left the company in connection with that Karsten Ree took over the helm. Frost justify opposite digital media ComON exit with personal relationships, and Ree says elsewhere that he is disappointed, but he has previously been quite so sweeping in his criticism of how Zepto were driven.
Now Ree then introduced his young son Christian Ree as vice president of Zepto and says that her son might have the helm at a time.
A quick time googling shows that Christian Ree's experience in racing, executive positions in his father's companies and and online advertising.
Does industry knowledge matter?
Maybe I missed something, but if not ... Is Ree'ernes lack of experience in hardware production indifferent? Hard to say, but there is a lesson to get from Zepto-founders, brothers Per and Lasse Frost.
They were certainly never trained tech, but were among the younger generation of "merchants" who sat on the purchase and sale of PC components at home (the old "grocers heavy sleep in hours).
Brothers established distributor EET, and the art was of course to buy as cheaply as possible from foreign suppliers and then sell with good profit.
More expensive than gold
Frost brothers and the other young merchants were privileged by the fact that they were in a time when the price of a block RAM (memory) exceeded the price of gold, but the market was mature.
Brothers just managed to get out in time. EET was sold to the capital fund CVC Capital, which came to bleed over the investment. Competition in the PC components were fierce, the industry was consolidated.
Zepto concept
But Frost brothers created in 2002 Zepto. Now the PCs "Made in Denmark". PCs, however, came from the East, and then was finally - in Denmark - buttoned the key components into.
Frost Brothers have a strength in the knowledge of supplier companies, but it proved in the long run not to be enough (Per Frost was also formerly from Zepto).
PR and quality
Keeps Zepto products, which today consists of both notebooks, netbooks and TV flat screens? It's hard to say. In discussion forums looks much praise, but also much criticism.
On the PR side's ambitions, however, never been ill. Zepto has spit out press releases about being first with one and another. Then sent as 3rd August could once again we read that Zepto was first with the latest technology - this time it was one Intel dual-core chip.
Omen Obama visit
Addition: Thanks to Morten Just to point out that below was an April Fool. Tumbes, I jumped on it
We've also been able to read that Zepto is visited by Barack Obama when he participates in the climate summit in Copenhagen. Zepto was chosen as the "green and sustainable" representative of the Danish occupation.
Maintained the visit, so get Karsten Ree as something of experience, and maybe it will be all worth millions
Only one behavior
Regardless of what happens to my title "Karsten Ree doing a Morten Lund" only be taken as an expression of a behavior, not an end result.
Ree will never come close to a personal bankruptcy.
But how do you see prospects for Zepto? And how is the product's quality? -
Well I just read the danish version and it's the worst piece of journalistic crap I've ever read. One falsely quoted piece of information after the other, and one accusation on top of the other.
The Obama thing was the Zepto aprils fool from this year, which she obvisously didn't understand was just that untl she got it pointed out, and half of the oher pieces of information have never been confirmed but has just been written by the online tabloid websites.
After reading that all i can do is laugh
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And i thought the poor editorial job was down to Google translate, not, doing a good job.
What i got out of the article is something like this:
Lasse Frost(CEO) left Zepto and has been replaced by one of the MD's, not sure what were the circumstances. Also from this article i get that Frost kind of "grow" into the company and didn't really have a thorough understanding of the industry. This could tie in with the happenings from the beginning of this year when they've closed a few shops around Europe (just a guess). If there was a lack of leadership at zepto, could explain the "cowboy" attitude from the employees.
Obviously my view is subjective, but this was the overall substance from this article
kadett2k8 – since you’ve read the danish version, please correct me if I’m wrong
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adr_vdr: I'll try and see if i can do a better translation when i get home tonight, which might make more sense than the google translation
danyuul: What I meant was that if you want you money back or what the product exchanged/replaced, then you need to go through the company you bought the notebook from, not Zepto. When you bought the notebook through a reseller, then Zepto basically only act as a supplier/repair shop, not as the seller/warranty claimer. I think the lowering of the repair cost might just be a sign of good service, to show that eventhough they legally do not have to repair it they want to give you a better price that it would normally cost. Don't know if that made sense. -
Well just got home.... a little later than expected, so not really in the mood to start translating at 10:20pm
have to be tomorrow then.
Be aware of Zepto Dennmark !!!
Discussion in 'Other Manufacturers' started by adr_vdr, Jul 3, 2009.
