Be aware of Zepto Dennmark !!!

cheers - no need to translate all - just let us know what would be the overall message, you can leave the Obama business out and the irrelevant bits

 

I am new to this 'arena' - all I want is a response from Zepto as to why my 'newly-returned-under-warranty with new hard disk' now doesn't work at all. I just want a response of someone with half a brain, a bit of morals and who can get me back on WoW again...quickly. I spent GBP 1400+ on the 6625 I have and am gutted at the moment given it came back from 'repair' less than 3 weeks ago

 

Its funny, after reading about on the forums, that im not the only one who has had their laptop smashed in the post as it was not 'packaged sufficiently' Zepto Europe really do take the mick. Eventually I had to give up as all that happened was they send me back my smashed up laptop in the post so I refused delivery and contacted them to get a quote to get it repaired (thats right I even offered to pay them to fix it despite the fact that it was under warranty still). Despite all of this all I got was 2 emails back saying that they would look into it and then nothing. I emailed them for a month after and kept on phoning but they never replied to the emails and I got through to a different person every time I phoned meaning that I never made any real progress. Now I know what the guy in ground hog day felt like!

 

I've had a very similar experience with the customer services of ZeptoUK. My battery has died, in warranty, yet they ignore my emails and have only once replied, saying "they wear out." see: http://blog.owenstephens.co.uk/200909/zepto-customer-services-fail I am not impressed!!

 

The warranty for the battery is only 6 months not 2 years.

 

Regardless, surely the more positive approach would be to inform me of that fact (one that wasn't made clear in the extended warranty information) and offer their (I quote: ) "...we are committed to providing world class customer service" Certainly not what I've received so far!
They can't even manage to quote me for a new battery - so what am I to do?

 

Exactamo! I tried getting a quote out of them for the best part of two months and nothing! It seemed that once they sold me the notebook they wanted nothing to do with me; even when I offered to cover the cost of the repairs! Bizarre!

 

There are no more batteries for the 6000 series of laptops. Zero. This is why they are unable to quote you. We have one in stock and thats all.

Zepto is not talking to Inventec at the moment.

 

Wow. That's handy. I know nothing about compatibility of components; is there any chance of a generic battery fitting? Most OEM batteries are only listed for Dell,HP etc.

 

Check this link, more then enough batteries in stock.
http://www.zeptoshop.nl/index.php?open=&geselecteerd=46754

 

This is what have happened to my zepto 6324W two weeks ago.
I called my insurance company and got some money back from it´s original price! (Had no warranty left) So sick and of zepto from the day i bought i´ve been disappointed it´ve been defective since the factory release (overheating problems) and now this!

To everyone who is even thinking the thought of buying a Zepto dont
Buy something of quality instead from these amatures...

 

well said flux110 - i think the only reason they have survived so far is because of their low price/spec offer

"you get what you pay for", and that's true with zepto.

It was wise having it insured, and not having to deal with them in getting your money back.

 

Nonsense! Just because "a" customer has had "a" bad experience with zepto/denmark, it's ok to condemn the company, it's computers and all it's distributors.

 

You always have something like tear and wear, so there is also some relation with the electric device and the way it's used or handled.
It's not 100% correct to condemn the company and or the Zepto device.

To be honest we/I always try to do things and to search and tune to the limit, this might result in breaking stuff or force it to break down.
So yes there is always the bad case of just using it right and it gets broken by normal use, then again it isn't correct to condemn the manufacturer straight after it fails.
But try and be consistent when claiming to get support/assistance and to get it fixed not all will be out of warranty.

I think Zepto needs to be more helpfull when customers are reporting identical issues with hardware and or faults, it might be something like a design issue or other known problem like the NVIDIA GPU issue.

 

DaveVelo - Nonsense! maybe for you.

I suggest you go trough a similar experience with zepto support, like a few of us had on this forum, you will change your view(or not).

It's always easy to look from the outside, but the truth is zepto simply doesn't care about their customers! Scratched cover / screen whilst in service are just a few things, not to mention ignorance/arrogance seem to be part of their "code of conduct"

Computers will always break down , the difference is reputable companies live up to their warranty, or at least try to.

Get a laptop from zepto , and if it doesn't break down , then you're lucky. If it does, then, you get what you've payed for...

 

adr,
I understand your frustrations. Read through these posts thoroughly before deciding to purchase a G14B. Can't say it was a smooth ride... there were definitely bumps along the way. My computer arrived with a malfunctioning power switch. ZeptoUSA promptly sent another unit to replace it. While setting up my new computer, minor issues cropped up... all were dealt with in a timely manner.

ZeptoDenmark has developed a bad reputation... there's no denying this and that's unfortunate. However, I beleive it's unfair to proclaim Zepto computers as being junk or to condemn their other distributors based on experiences with bad lemons at ZeptoDenmark. In closing, my G14B fulfills all my needs and am quite happy with it. To my knowledge, no other company produces a notebook that compares with it.

 

Maybe they have succeeded with the G14B, i don´t know and i´m not willing to take the risk to buy one because of the 6324w/6224!

You see when a customer is satisfied he will buy the next generation when the old is worn out. In this case the 6324w/6224 was defect since the factory release (to lousy cooling for the 3d card resulting in a automatic clockdown of the card when it overheated resulting in a performance loss in heavy 3d apps.)

The best thing Zepto could´ve done was to recall all defect notebook to make sure to not gain ALOT and ALOT of bad reputation of dissatisfied costumers. I mean a multi million company that release a defect product today? And the only problem is the cooling? I mean come on, i hope the engineer that developed the 6324w/6224 has learned his lesson.

And this is why i don´t recommend people to by anything from Zepto. A dissatisfied costumer is the worst thing a company can have and Zepto have alot of them. This is basic marketing too bad that Zepto just thought about money and not at all on the costumer.

 

Many of Zepto's troubles come from opting to get a relatively lightweight notebook with a relatively powerful GPU from a second tier OEM vendor (Inventec). The light weight and relatively thin chassis meant that the cooling system was never very generous. However, the real problem arrived when the nVidia GPUs were found to be vulnerable to a little heat and this was exacerbated by Zepto's difficulty in getting Inventec to come up with a BIOS with some decent thermal rules.

Zepto have stopped using Inventec, which can't have helped getting problems fixed in the short term.

John

 

Hmm... obviously, some folks were attempting to overclock the GPU resulting in overheating problems possibly leading to premature chip failure...

http://forum.notebookreview.com/showthread.php?t=183953 and
http://forum.notebookreview.com/showthread.php?t=196021

Perhaps this is the cause of some of the complaints?